Help Desk

Introduction

WordPress Help Desk is a comprehensive integrated help desk and trouble ticketing system that helps site admin to support there users and resolve issues quickly. Users and support personnel can interact in real time to report, diagnose and resolve issues quickly and with as little pain ass possible.

Features:

  • Flexible Configuration.
  • Email Notification.
  • Accessible From Anywhere.
  • Full History Retention.
  • Integrated Seamlessly into WordPress Admin.
  • Reporting For Admin.
  • Different Views Depending On User Level.
  • Live Suggestions And Hints.

Screenshots

Download

Warning: This is a beta release, it is considered stable and is running on my own blog however before installing this plugin backup your entire site, both database and content.

You can download the plugin beta from www.ozblog.com.au/

28 Responses

    James

    Sounds very cool – looking forward to seeing it in action!

    Boonika

    Interesting. Could be very useful. Hope it works:)

    ovidiu
    • Silver
    • 2,349
    • #32

    sounds great, hope they are up to their promise, 5th of September isn’t far away :-)

    Boonika

    Is it possible to modify it in a way that is Helpdesk between top (mu) admin and all the other (blog) admins?

    ovidiu
    • Silver
    • 2,349
    • #32

    Your instructiosn are wrong:
    1. Download the help-desk.zip
    2. Extract the files. Copy the ‘help-desk.php’ and ‘help-desk’ directory into ‘/wp-content/wp-plugins/’
    Note: not the plugins folder.

    It should say mu-plugins not wp-plugins :-)

    Otherwise I just started testing will let you know how it goes

    ovidiu
    • Silver
    • 2,349
    • #32

    ok so now all that was included in the download is inside mu-plugins folder.
    seems ok, but one link gives me a 404 error….

    the menu in the backend, when I click on helpdesk gives a 404 error.it looks like this:
    http://zice.ro/wp-admin/help-desk.php

    but the other links to new ticket, knowledgebase and settings look like this:
    http://zice.ro/wp-admin/admin.php?page=help-desk-settings

    could it be something on my side or is the menu structure just broken?

    ovidiu
    • Silver
    • 2,349
    • #32

    I don’t know what just happened but my last comment disappeared :-(
    I was saying the the backend menu structure is broken on my test blog. I can click on new ticket, knowledgebase and settigns but when I click on helpdesk, I get an 404 error. The first 3 menus look like:

    h**p://zice.ro/wp-admin/admin.php?page=help-desk-settings
    while the link that doesn’t work looks like:
    h**p://zice.ro/wp-admin/help-desk.php and gives me a 404 error.

    anyone else having this problem?

    putty

    Thanks ovidiu,

    I fixed the error in my installation instructions.

    Is your WordPress MU installation running in sub-domains or sub-directory mode? My MU blogs are running on sub-domain mode and I haven’t tested Help Desk with sub-directory, I will go back and have a look at my menu code and try and have a fix for you tomorrow.

    Boonika

    Thing is working… kind off. I mean, ticket gets delivered, but it is impossible to see Admin’s replies inside users blog Administration. They are there all right but I can only see them when I disable CSS. Any ideas?

    Boonika

    Sorry, not Your fault. I have a plugin that hides Advanced Post Options. That’s why I couldn’t see #authordiv .postbox. Thanks for nice plugin.

    Samuel

    In your documentation you say to create a wp-plugins folder inside the wp-content folder. Well your read-me file says that but your website says to create a mu-plugin folder, which is it? I’ve done both and it’s not showing up in WP at all

    Boonika

    Just put this plugin inside mu-plugins… it works

    putty

    Hi Samuel,

    Sorry the wp-plugins was a typo, just use the mu-plugin folder under wp-content.

    I have done allot of work on the Help Desk plugin in the past two weeks, I was hoping to have a new version release finished by last week however my work load got a little crazy.

    I will be releasing a new version sometime in the next two weeks so check back soon or subscribe to my fees at http://ozblog.mmow.biz/

    In addition, if anyone has any bug reports or feature requests please post them either here or on the plugin homepage http://ozblog.mmow.biz/2008/08/20/29/ and I will try and attend to them before the next release.

    Till next time

    Samuel

    so when i make a new folder inside the wp-content folder it should just show up?

    I tried the mu-plugins and nothing changes in WP. Now the version I’m using is just plain old wordpress from wordpress.org; do I need a certain version? I see talk of a multi-user version but I’m not quite sure what is meant by that

    Samuel

    Oh, and I should add that I totally understand the work load issue; I pull a 9-5 and run a home business; not to mention job as father, husband, etc! LOL I feel ya man

    putty

    Samuel,

    You said you are running a WordPress installation not WordPress MU installation. If you are not sure of the difference WordPress (www.wordpress.org) runs a single blog on a single instillation, WordPress MU (www. mu.wordpress.org) is used to host multiple blogs from a single instillation, similar to http://www.wordpress.com.

    The Help Desk plugin and most other plugins on this website are designed for WordPress MU.

    Sorry if I hade you confused, I hope that helps.

    Samuel

    Not your confusion sir, I actually had never heard of mu.wordpress.org; wish I’d known this from the beginning, LOL!

    Thank you sir!

    Boonika

    If using drop down menus like this one http://www.studiograsshopper.ch/admin-drop-down-menus-wp-25/ user can’t reach any of your plugin’s pages. Errors show up. For example:

    Not Found

    The requested URL /wp-admin/help-desk.php was not found on this server.
    Apache/2.2.3 (CentOS) Server at subdomain.domain.com Port 80

    Any ideas on how to solve this one? Thanks.

    ovidiu
    • Silver
    • 2,349
    • #32

    actually all backend drop down plugins have trouble with these menues…

    carl

    Is this still available? The download link is not working