How to Use Zopim Live Chat to Increase Sales and Support

At WPMU DEV communicating with our clients is a top priority.  We make ourselves available through fast response on our support forums and weekly live chat sessions.  Up until recently, we weren’t able to really “show off” our dedication to fast responses to someone before they became a client.

That’s changed with Zopim.  Zopim’s chat service allows us to be available to anyone who visits our site.  It only displays for visitors – not logged in members, so we know we’re talking to potential customers.

Zopim provides you with a ton of information about each visitor to your site, including:

  • How long they’ve been on your site
  • Exactly what page they’re on
  • How many times they’ve visited your site

It also provides you with the ability to:

  • Create multiple user accounts
  • Connect any Zopim IM account to something like gchat
  • Create custom phrases or responses
  • Review all chat logs
  • Ban users for abuse

Visitors enjoy the ability to “chat” for initial inquiries.  With our initial Zopim account at WPMU DEV we’re able to communicate and respond to about 30 new potential customers each day that we would have missed otherwise.  Having a live rep to answer questions gives us a massive lead on service in our industry.  Visitors are always impressed to be talking to a live person immediately!

When a visitor comes to the site, they’re often excited and impressed by what they see but have one small question that keeps them from signing up right away.  Having the live chat enables us to confidently answer their question and turn their excitement into a new sale.

Also, you don’t need to be a programmer to get this off the ground. It’s so easy to sign up and add the script to your site.

Zopim helps you to never miss an opportunity to connect with a potential client or customer. Notifications can be forwarded to your email or IM clients so that you can stay in touch. Maintain top level support while you’re on the go. Signup is Free! Give it a try and you’ll be amazed at just how many more connections you’ll make with real visitors every day.

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