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AmyJoy
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Hello,
I logged into my site today to find that my WPMU Dev dashboard had disappeared. Given that I was just getting attached to it, I was pretty sad to see it go. I tried uninstalling and reinstalling it, but to no avail. It says it's there when it's not. Please help. I'd like my dashboard back. :)
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(joined February 2012)
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Hey Amy!
Welcome to the WPMUDEV Community!
I don't have any clue why your dashboard would have disappeared as we've not taken it away! :(
My first thought would be that it is there, just covered up. Can you deactivate your other plugins to see if there is a menu number conflict where it might have gotten buried?
It's happened before so it is a very real possibility :)
Can you check that out and let me know how it turns out?
Same here... the plugin is installed and activated but doesn't show up.
Tried deactivating and activating again, deleted the plugin and installed it again, but no luck.
I think it has to do with the WordPress update from 3.4 to 3.4.1
Because that's the only thing I changed today and yesterday the WPMU dashboard was working.
Thanks for your feedback. I think the conclusion can be made the WPMU Dashboard isn't compatible (yet) with WordPress 3.4.1. But that's a conclusion I can't make.
Could you please verify that Kimberly?
I did a test with another website of mine.
- WPMU dashboard visible in menu
- upgrade WP 3.4 tot WP 3.4.1
- And still WPMU dashboard is visible.
It's a different theme (BuddyPress Default), so I changed the theme for the website where I've this issue with. But the menu doesn't appear with another theme...
So, it's not the plugin isn't compatible with 3.4.1 it has to be something else...
If somebody has a suggestion please let us know.
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Hey there!
Have you checked the FTP files to make sure that the entire plugin was deleted?
I've seen instances where some plugins will delete but leave behind a folder, showing the plugin list that it is there, but doesn't actually contain anything.
I'm stumped here if it's a clean delete and still showing, for sure. We can call in the developer if you can confirm that it is indeed missing via FTP.
Uninstalled WPMU Dashboard and checked via ftp. All files gone. Also not in the plugin list anymore. Installed it again, installed perfect, and activated the plugin. Looks getting activated because I get no error and in the plugin list there now is the option to deactivate it.
But problem still exists. There is no WPMU menu option available in the dashboard menu and also when vieuwing the main admin dashboard (home) there is no WPMU info available, which was there before (telling about the latest plugins, news, etc).
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@AmyJoy, Curious what theme you are using. I had three similar instances last week where the theme used was effecting the WPMU DEV Dashboard. Try switching to the default TwentyEleven theme if you can. I understand if you are on a production system this may not be possible.
@jongag1, similar question for you. From your comments you mentioned you tried on a different site which uses a different then and the dashboard did not disappear. So question is what theme are you running on the broken site?
2454 pointsCommunity rank #22Supreme DeityWPMU DEV StaffLifetime member
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@AmyJoy and @jongag1, Also please advise if you are running any plugins/theme which restyles the admin area. I just tested the Dashboard plugin on a fairly fresh WordPress 3.4.1 site and don't see a problem,. But I'm probably not running any of the plugins/theme you might be. So please provide as much details on your environment as you can and will continue to help investigate the problem.
I'm using bp-daily. I installed the theme on an other website of mine but there the WPMU Dashboard keeps visible.
I also (on the site with problems) tried a different theme, but also there no dashboard...
Just read your question about plugins which change the dashboard.
I use the Branding plugin which changes a lot, but disabled it to look if that solves something.
Do you also want to know the plugins which add a button into the menu?
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@jongag1, I'm not sure what to suggest. Per your previous comments this was working on the current broken site. But after upgrading to WP 3.4.1 things stopped working. What other differences are there between your working and non-working sites?
I'd be glad to help investigate if you want to email my access information for either/both sites. paul [at] incsub.com
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I too am seeing this behavior, but I am not even on 3.4 yet. There was not any change between installing WPMUDEV tools and the dashboard going missing. I noticed it missing while still using TWENTYTWELVE theme. I switched to another theme and it did not make a difference. We are not using any Admin modifying plugins apart from Ultimate Branding, and in fact, we are just getting this site running, so it is not in production.
I also noted that all my WPMUDEV plugins say that an update is available, but that I need to download and install them (no auto-update). I did do this with the Dashboard plugin (deleted existing, uploaded new), but it made no difference in the behavior.
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But... I am running a multi-network install, and I think I may have installed the WPMUDEV tools under a "sub" network, not in the first created network. I can see the plugins in the "sub" network, but not in the main "root" network.
I will delete them, and install them again under the "root" network to see if it makes a difference.
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Removing all the WPMUDEV plugins and reinstalling them in the first "root" network seemed to fix it for me. I will make sure I manage all plugin installs in the "root" network from now on.
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Glad you were able to figure out your own issue. Yes, per the plugin usage documentation when installing on Multisite you need to Network enable the plugin
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It was network enabled, but in a sub-site that is it's own network. Like I said, this is a multi-network setup, so while there is one main network, there are also other networks of sites in the same install using Networks+/WP Networks.
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Liked by:
Just wanted to post that we figure out the issue for @jongag1. I had to have him add the following to the site wp-config.php
define("WPMUDEV_LIMIT_TO_USER", "XX, YY");
Where 'XX' and 'YY' represent unique user IDs.
With his assistance I was able to tweak the code to at least access the backend. Under the WPMU DEV > Manage page in the top-right we saw were the user Chris was the only one allowed to access the WPMU DEV Dashboard menus. But there was not an existing entry in the wp-config.php for the above define code. Might have been in the theme or somewhere else.
@AmyJoy have not heard back from you. Are you still having issue? Still need assistance? Can you try adding the above define statement to your site's wp-config.php using your user ID and let us know.
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One other things I'm seeing from the plugin code. Seems there is logic such that whichever userID sets the API key is stored in the site meta table. This is checked when the menu items are setup. If the viewing user is not the same as the user stored in the user meta then the viewing user is not shown the WPMU DEV dashboard.
So find the user you need access to your MySQL database via phpMyAdmin or something. The find the sitemeta table. By default it will be names wp_sitemeta. Run the following SQL
SELECT * FROM wp_sitemeta WHERE meta_key = 'wdp_un_limit_to_user'
There should only be one record found like the attached image. The 'meta_value' field is the allowed user ID. If this is different than your own then edit or delete it.
Checked my database and can't find the record in it.
So probably that was the reason why I had this problem. Glad you sorted it out for me by adding the line in wp-config.php!
Should I add this record in the database and test if I have access to the dashboard by commenting out the line in wp-config?
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@jongag1, thanks for checking that on your system. Actually the way the code flows is it checked for the define instance in your wp-config.php. If not found it then checked for the data record. And if that is not found it returns ok. Meaning is allows access.
The define and the database record are used to restrict access from other users. According to the logic when the user who enters the API ID save the setting that user ID record is stores into the database.
Since you don't see the record try this. Go to the Manage section under WPMU DEV Menu. You will see the current API key. Copy this then click the edit link to change the key. Paste the API key then save it. Now check the database for the record. If you now see the record you can optionally remove the define. Or if you have more than one user who is allowed to access that plugin section keep the define and add other user ID as needed.
2454 pointsCommunity rank #22Supreme DeityWPMU DEV StaffLifetime member
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@jongag1, Thanks for continuing the help. I'm still scratching my head trying to figure out your site. I guess since it is working just leave things set the way they are. Maybe one day we can revisit this.
Hey, I'm sorry it's taken me so long to respond. I went on vacation and had my laptop stolen :( As soon as I can try out your suggestions, I'll post an update. Thanks again for the help.
Responses (29)
People Person (joined February 2012) Likes (0)
Hey Amy!
Welcome to the WPMUDEV Community!
I don't have any clue why your dashboard would have disappeared as we've not taken it away! :(
My first thought would be that it is there, just covered up. Can you deactivate your other plugins to see if there is a menu number conflict where it might have gotten buried?
It's happened before so it is a very real possibility :)
Can you check that out and let me know how it turns out?
Best,
Kimberly
Member (joined November 2011) Likes (0)
Same here... the plugin is installed and activated but doesn't show up.
Tried deactivating and activating again, deleted the plugin and installed it again, but no luck.
I think it has to do with the WordPress update from 3.4 to 3.4.1
Because that's the only thing I changed today and yesterday the WPMU dashboard was working.
Did you also do an upgrade Amy?
Gr,
Age
Member (joined June 2012) Likes (0)
Hello,
Yes, I have installed the upgrade. Also, I did try deactivating all my plugins, but that did not bring back the WPMU DEV dashboard.
Any other ideas?
Thanks,
Amy
Member (joined November 2011) Likes (0)
Hi Amy,
Thanks for your feedback. I think the conclusion can be made the WPMU Dashboard isn't compatible (yet) with WordPress 3.4.1. But that's a conclusion I can't make.
Could you please verify that Kimberly?
Thanks,
Age
Member (joined November 2011) Likes (0)
Hi,
I did a test with another website of mine.
- WPMU dashboard visible in menu
- upgrade WP 3.4 tot WP 3.4.1
- And still WPMU dashboard is visible.
It's a different theme (BuddyPress Default), so I changed the theme for the website where I've this issue with. But the menu doesn't appear with another theme...
So, it's not the plugin isn't compatible with 3.4.1 it has to be something else...
If somebody has a suggestion please let us know.
Greets,
Age
People Person (joined February 2012) Likes (0)
Hey there!
Have you checked the FTP files to make sure that the entire plugin was deleted?
I've seen instances where some plugins will delete but leave behind a folder, showing the plugin list that it is there, but doesn't actually contain anything.
I'm stumped here if it's a clean delete and still showing, for sure. We can call in the developer if you can confirm that it is indeed missing via FTP.
Best,
Kimberly
Member (joined November 2011) Likes (0)
Hi,
Uninstalled WPMU Dashboard and checked via ftp. All files gone. Also not in the plugin list anymore. Installed it again, installed perfect, and activated the plugin. Looks getting activated because I get no error and in the plugin list there now is the option to deactivate it.
But problem still exists. There is no WPMU menu option available in the dashboard menu and also when vieuwing the main admin dashboard (home) there is no WPMU info available, which was there before (telling about the latest plugins, news, etc).
Gr,
Age
People Person (joined February 2012) Likes (0)
I'm going to flag down a developer here, I can't imagine what's going on! I've got it running fine on a test install
Could you supply a pic perhaps?
Member (joined November 2011) Likes (0)
It's running on 2 other website also without any problem, I have a problem with 1 site:
Developer (joined January 2012) Likes (0)
@AmyJoy, Curious what theme you are using. I had three similar instances last week where the theme used was effecting the WPMU DEV Dashboard. Try switching to the default TwentyEleven theme if you can. I understand if you are on a production system this may not be possible.
@jongag1, similar question for you. From your comments you mentioned you tried on a different site which uses a different then and the dashboard did not disappear. So question is what theme are you running on the broken site?
Developer (joined January 2012) Likes (0)
@AmyJoy and @jongag1, Also please advise if you are running any plugins/theme which restyles the admin area. I just tested the Dashboard plugin on a fairly fresh WordPress 3.4.1 site and don't see a problem,. But I'm probably not running any of the plugins/theme you might be. So please provide as much details on your environment as you can and will continue to help investigate the problem.
Member (joined November 2011) Likes (0)
Hi,
I'm using bp-daily. I installed the theme on an other website of mine but there the WPMU Dashboard keeps visible.
I also (on the site with problems) tried a different theme, but also there no dashboard...
Thanks,
Age
Member (joined November 2011) Likes (0)
Just read your question about plugins which change the dashboard.
I use the Branding plugin which changes a lot, but disabled it to look if that solves something.
Do you also want to know the plugins which add a button into the menu?
Developer (joined January 2012) Likes (0)
@jongag1, I'm not sure what to suggest. Per your previous comments this was working on the current broken site. But after upgrading to WP 3.4.1 things stopped working. What other differences are there between your working and non-working sites?
I'd be glad to help investigate if you want to email my access information for either/both sites. paul [at] incsub.com
Member (joined November 2011) Likes (0)
Mail is sent!
Member (joined June 2012) Likes (0)
I too am seeing this behavior, but I am not even on 3.4 yet. There was not any change between installing WPMUDEV tools and the dashboard going missing. I noticed it missing while still using TWENTYTWELVE theme. I switched to another theme and it did not make a difference. We are not using any Admin modifying plugins apart from Ultimate Branding, and in fact, we are just getting this site running, so it is not in production.
I also noted that all my WPMUDEV plugins say that an update is available, but that I need to download and install them (no auto-update). I did do this with the Dashboard plugin (deleted existing, uploaded new), but it made no difference in the behavior.
Member (joined June 2012) Likes (0)
But... I am running a multi-network install, and I think I may have installed the WPMUDEV tools under a "sub" network, not in the first created network. I can see the plugins in the "sub" network, but not in the main "root" network.
I will delete them, and install them again under the "root" network to see if it makes a difference.
Member (joined June 2012) Likes (0)
Removing all the WPMUDEV plugins and reinstalling them in the first "root" network seemed to fix it for me. I will make sure I manage all plugin installs in the "root" network from now on.
Developer (joined January 2012) Likes (0)
Glad you were able to figure out your own issue. Yes, per the plugin usage documentation when installing on Multisite you need to Network enable the plugin
http://premium.wpmudev.org/project/wpmu-dev-dashboard/#usage
Member (joined June 2012) Likes (0)
It was network enabled, but in a sub-site that is it's own network. Like I said, this is a multi-network setup, so while there is one main network, there are also other networks of sites in the same install using Networks+/WP Networks.
People Person (joined February 2012) Likes (0)
oh yes the Network factor is a tricky one!
So glad you worked it out!
Developer (joined January 2012) Likes (1)Liked by: 
Just wanted to post that we figure out the issue for @jongag1. I had to have him add the following to the site wp-config.php
define("WPMUDEV_LIMIT_TO_USER", "XX, YY");
Where 'XX' and 'YY' represent unique user IDs.
With his assistance I was able to tweak the code to at least access the backend. Under the WPMU DEV > Manage page in the top-right we saw were the user Chris was the only one allowed to access the WPMU DEV Dashboard menus. But there was not an existing entry in the wp-config.php for the above define code. Might have been in the theme or somewhere else.
@AmyJoy have not heard back from you. Are you still having issue? Still need assistance? Can you try adding the above define statement to your site's wp-config.php using your user ID and let us know.
Developer (joined January 2012) Likes (0)
One other things I'm seeing from the plugin code. Seems there is logic such that whichever userID sets the API key is stored in the site meta table. This is checked when the menu items are setup. If the viewing user is not the same as the user stored in the user meta then the viewing user is not shown the WPMU DEV dashboard.
So find the user you need access to your MySQL database via phpMyAdmin or something. The find the sitemeta table. By default it will be names wp_sitemeta. Run the following SQL
SELECT * FROM
wp_sitemetaWHERE meta_key = 'wdp_un_limit_to_user'There should only be one record found like the attached image. The 'meta_value' field is the allowed user ID. If this is different than your own then edit or delete it.
Member (joined November 2011) Likes (0)
Hi Paul,
Checked my database and can't find the record in it.
So probably that was the reason why I had this problem. Glad you sorted it out for me by adding the line in wp-config.php!
Should I add this record in the database and test if I have access to the dashboard by commenting out the line in wp-config?
Gr,
Age
Developer (joined January 2012) Likes (0)
@jongag1, thanks for checking that on your system. Actually the way the code flows is it checked for the define instance in your wp-config.php. If not found it then checked for the data record. And if that is not found it returns ok. Meaning is allows access.
The define and the database record are used to restrict access from other users. According to the logic when the user who enters the API ID save the setting that user ID record is stores into the database.
Since you don't see the record try this. Go to the Manage section under WPMU DEV Menu. You will see the current API key. Copy this then click the edit link to change the key. Paste the API key then save it. Now check the database for the record. If you now see the record you can optionally remove the define. Or if you have more than one user who is allowed to access that plugin section keep the define and add other user ID as needed.
Member (joined November 2011) Likes (0)
Tried, but nothing gets in the dbase. So I guess I'm keeping my line in the config file :)
Tried searching for values with wdp in it and only found these:
Gr,
Age
Developer (joined January 2012) Likes (0)
@jongag1, Thanks for continuing the help. I'm still scratching my head trying to figure out your site. I guess since it is working just leave things set the way they are. Maybe one day we can revisit this.
Member (joined June 2012) Likes (0)
Hey, I'm sorry it's taken me so long to respond. I went on vacation and had my laptop stolen :( As soon as I can try out your suggestions, I'll post an update. Thanks again for the help.
Developer (joined January 2012) Likes (0)
@AmyJoy, so sorry to hear about the laptop. Keep us posted on the issue. For now I'm going to close this issue.
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