43 pointsCommunity rank #1407VeteranJust Getting Started
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(joined March 2012)
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It was the enewsletter one, I selected it on the support page, indicated the site and submitted. Not sure why it didnt post with that information, is that a bug too?
That seems to have been resolved now but I am concerned if the support page doesn't work properly on here.
I am also not getting messages that support requests have been responded to when I request to be notified by email of followups.
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Support Kangaroo
(joined March 2011)
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Greetings donty,
It was the enewsletter one, I selected it on the support page, indicated the site and submitted. Not sure why it didnt post with that information, is that a bug too?
No the problem and issue with this was that the lead developer uploaded the plugin in rar format instead of zip, which he has indeed corrected.
That seems to have been resolved now but I am concerned if the support page doesn't work properly on here.
I am also not getting messages that support requests have been responded to when I request to be notified by email of followups.
The new support site has many bugs in which the developer team is slowly working through, though the email bug has been really hard to find the cure since it is intermittent.
Thank you for your additional input and concerns.
Hopefully they will have the email and other issue resolved soon.
43 pointsCommunity rank #1407VeteranJust Getting Started
Member
(joined March 2012)
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Thanks for information, I am sort of glad its not me, I seem to be constantly thwarted at the moment and I am not used to feeling so negative about a support site, I doubt it is the people but the technology seems to be letting us down ;-)
Responses (4)
Support Kangaroo (joined March 2011) Likes (0)
Greetings donty,
Please advise as to what plugin you are referring to?
You did not mention nor indicate which plugin.
Please advise.
Cheers, Joe
Member (joined March 2012) Likes (0)
It was the enewsletter one, I selected it on the support page, indicated the site and submitted. Not sure why it didnt post with that information, is that a bug too?
That seems to have been resolved now but I am concerned if the support page doesn't work properly on here.
I am also not getting messages that support requests have been responded to when I request to be notified by email of followups.
Support Kangaroo (joined March 2011) Likes (0)
Greetings donty,
No the problem and issue with this was that the lead developer uploaded the plugin in rar format instead of zip, which he has indeed corrected.
The new support site has many bugs in which the developer team is slowly working through, though the email bug has been really hard to find the cure since it is intermittent.
Thank you for your additional input and concerns.
Hopefully they will have the email and other issue resolved soon.
Cheers, Joe
Member (joined March 2012) Likes (0)
Thanks for information, I am sort of glad its not me, I seem to be constantly thwarted at the moment and I am not used to feeling so negative about a support site, I doubt it is the people but the technology seems to be letting us down ;-)
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