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Community rank #7908
adrienlarouzee
NewbieJust Getting Started
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Hello,
My facebook comments left before June 21st on facebook comment via Ulimate Facebook are not showing up on the website.
I can see them in Facebook Moderation Tool, those missing comments are public.
I tried to re-import comments with no luck. Still missing (for example on that post : http://www.ohmyfood.fr/les-legumes-oublies-a-redecouvrir-au-printemps)
Since June 21st it seems to be ok, all new comments left are displayed.
But i got this issue on older posts :/
Does someone have an idea of what happened ? Can I fix it ?
5 pointsCommunity rank #7908NewbieJust Getting Started
Member
(joined November 2011)
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Actually I installed Ultimate Facebook last October, everything worked... Now I can see all the comments stored in the Fb App (first one on that app was on October 24th 2011)
I recently switch server (different IP but same url)... Can it be because of that move ? My client told me few days ago that a lot of comments disappeared but I don't know when :x
6393 pointsCommunity rank #10Supreme DeityTrue DEVianLifetime member
People Person
(joined February 2012)
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Hi Adrien,
Sorry for the delay on this, I've been looking into what could be happening, but can't find anything to lead me in any direction so I will go ahead and flag the developer on this.
Thank you for your patience, I know we can get this sorted out!
3263 pointsCommunity rank #17Supreme DeityWPMU DEV StaffLifetime member
Developer
(joined April 2011)
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Hello,
After the server switch you mentioned, are you still using the same database server, and/or have you moved the entire database dump? I'm asking this because the plugin, for obvious performance reasons, will check only so far in the past for your comments when importing.
5 pointsCommunity rank #7908NewbieJust Getting Started
Member
(joined November 2011)
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Hello VeBailovity,
Yes, I actually dumped my database and move it to the new server. So you're telling me that the plugin won't check for comments older than the (new) database ?
3263 pointsCommunity rank #17Supreme DeityWPMU DEV StaffLifetime member
Developer
(joined April 2011)
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Hi,
I'm sorry, I haven't explained what I meant very well. The plugin will actually check your associated feeds for fresh posts originating from your site, then process the comments on those posts and import them into the local database. However, this process doesn't seem to be the issue on your site, as already existing comments disappeared - meaning, they somehow went missing from the database. Can you please check the database and see if the comments are still there, as well as their associated rows in the commentmeta table?
21529 pointsCommunity rank #0Supreme DeityWPMU DEV StaffLifetime member
Support Kangaroo
(joined March 2011)
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Greetings Adrien,
We have not heard back from you as to the status of this issue.
If you are still having an issue please let us know so that we may try to get you fixed up as soon as possible by choosing to check mark this ticket as unresolved below and posting any new errors or symptoms you are noticing.
This action will also bring your ticket up front back in plain view again within the ticket system.
Responses (9)
People Person (joined February 2012) Likes (0)
Hi there!
Welcome to the WPMUDEV Community!
I am sorry you are having trouble with this. When did you install Ultimate Facebook?
I've checked the changelog and it seems that the last update was made nearly 6 days before your June 21st date you reference.
Best,
Kimberly
Member (joined November 2011) Likes (0)
Actually I installed Ultimate Facebook last October, everything worked... Now I can see all the comments stored in the Fb App (first one on that app was on October 24th 2011)
I recently switch server (different IP but same url)... Can it be because of that move ? My client told me few days ago that a lot of comments disappeared but I don't know when :x
People Person (joined February 2012) Likes (0)
Hi Adrien,
Sorry for the delay on this, I've been looking into what could be happening, but can't find anything to lead me in any direction so I will go ahead and flag the developer on this.
Thank you for your patience, I know we can get this sorted out!
Best,
Member (joined November 2011) Likes (0)
Ok thanks a lot ! Keep me posted
People Person (joined February 2012) Likes (0)
Thanks for being so patient! The weekend can really break things up, especially with weekends in two very different time zones :)
Developer (joined April 2011) Likes (0)
Hello,
After the server switch you mentioned, are you still using the same database server, and/or have you moved the entire database dump? I'm asking this because the plugin, for obvious performance reasons, will check only so far in the past for your comments when importing.
Member (joined November 2011) Likes (0)
Hello VeBailovity,
Yes, I actually dumped my database and move it to the new server. So you're telling me that the plugin won't check for comments older than the (new) database ?
Thanks,
Adrien
Developer (joined April 2011) Likes (0)
Hi,
I'm sorry, I haven't explained what I meant very well. The plugin will actually check your associated feeds for fresh posts originating from your site, then process the comments on those posts and import them into the local database. However, this process doesn't seem to be the issue on your site, as already existing comments disappeared - meaning, they somehow went missing from the database. Can you please check the database and see if the comments are still there, as well as their associated rows in the commentmeta table?
Support Kangaroo (joined March 2011) Likes (0)
Greetings Adrien,
We have not heard back from you as to the status of this issue.
If you are still having an issue please let us know so that we may try to get you fixed up as soon as possible by choosing to check mark this ticket as unresolved below and posting any new errors or symptoms you are noticing.
This action will also bring your ticket up front back in plain view again within the ticket system.
Thank you for being a WPMU Dev member!
Cheers, Joe
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