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DEV Diva
(joined February 2012)
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Hi Ella @Ella
I will send you a quick test email to your email address that is registered on the system with us, so we can make sure you've added the correct email account to the Gravatar image. This is the only thing I can think of to do, as I tested my own Gravatar and it's working fine when I try to change it.
I received your email and it is exactly the same address as the Gravatar acoount.
I deleted the old Gravatar account and made a new one.
Maybe this will work.
2944 pointsCommunity rank #20Supreme DeityMind-Blowingly HelpfulLifetime member
DEV Diva
(joined February 2012)
Likes (0)
@Ella
Hi Ella
I am sorry that you didn't manage to get this resolved. I don't know if anyone else from our team would have more suggestion on how you could try and change this. I will ask and revert back to you.
When I think logical (smoke out of my ears) my email address must be two times in your database under two different accounts
1. when I log in WPMUDEV with my google account its shows the avatar but my username shows at the end, additional the number "7" and.... I'm not a member.
2. When I log in with my username and password, I am a member but there is no avatar.
Yes, this is the image what I want to use, but I don't get it on my screen. Tried everything. Cleared my browser cache in chrome, firefox and iexplorer but nothing is showing up on my screen..
But I'm happy that you can see it :) Almost everybody is showing his/her face here, so I thought that I was still a mystery woman.
Responses (20)
DEV Diva (joined February 2012) Likes (0)
Hi @Ella
Great to see you on the Community!
How long ago did you update your Gravatar account? The change should take almost immediate effect, so not sure why this is not changing for you.
Have you tried to access your Gravatar account via this link: http://premium.wpmudev.org/profile/private/
Just click on the 'Change Gravatar' button, which will direct you to the Gravatar site.
Let me know if you don't have any success - not sure how else we can get this sorted, but we can look into it :)
Have a good day!
Gina
Member (joined June 2012) Likes (0)
Hi Gina,
I already did that a few times but it is not working.
Ella
Member (joined June 2012) Likes (0)
Gina,
Gravatar is showing up at the WPMUDEV dashboard in Wordpress but not at this site.
Ella
DEV Diva (joined February 2012) Likes (0)
Hi @Ella
Hope you're well.
Please let me know if the problem still persist.
Have a good weekend.
Gina
Member (joined June 2012) Likes (0)
Hi Gina,
Still the same...
Ella
DEV Diva (joined February 2012) Likes (0)
Hi Ella @Ella
I will send you a quick test email to your email address that is registered on the system with us, so we can make sure you've added the correct email account to the Gravatar image. This is the only thing I can think of to do, as I tested my own Gravatar and it's working fine when I try to change it.
Talk soon!
Gina
Member (joined June 2012) Likes (0)
Hi Gina,
I received your email and it is exactly the same address as the Gravatar acoount.
I deleted the old Gravatar account and made a new one.
Maybe this will work.
Ella
Member (joined June 2012) Likes (0)
No, also did not work
DEV Diva (joined February 2012) Likes (0)
@Ella
Hi Ella
I am sorry that you didn't manage to get this resolved. I don't know if anyone else from our team would have more suggestion on how you could try and change this. I will ask and revert back to you.
Have a good day!
Gina
Member (joined June 2012) Likes (0)
Hi Gina,
Something is funny, today I logged in with my Google account and then suddenly there is the number "7" behind my name and i'm not a member anymore...
When I log in with my username then it was possible...
Strange...
Ella
Member (joined June 2012) Likes (0)
Hi @Gina,
When I think logical (smoke out of my ears) my email address must be two times in your database under two different accounts
1. when I log in WPMUDEV with my google account its shows the avatar but my username shows at the end, additional the number "7" and.... I'm not a member.
2. When I log in with my username and password, I am a member but there is no avatar.
Both log ins using the same email address.
So now a challenge for you: "Think" :)
Ella
Member (joined June 2012) Likes (0)
Hi @Gina
Still thinking? :)
Ella
Support Chimp (joined March 2010) Likes (0)
Hey Ella.
Just to confirm the image in my screenshot is not the one you want to use?
Just want to be sure there isn't some cache issue in your browser and you don't see it?
Let me know.
Member (joined June 2012) Likes (0)
Hi Timothy,
Yes, this is the image what I want to use, but I don't get it on my screen. Tried everything. Cleared my browser cache in chrome, firefox and iexplorer but nothing is showing up on my screen..
But I'm happy that you can see it :) Almost everybody is showing his/her face here, so I thought that I was still a mystery woman.
Ella
Support Chimp (joined March 2010) Likes (0)
After a few days are you seeing it yet?
It has to be something local as it seems the rest of us can now see you ;)
Take care.
Member (joined October 2011) Likes (0)
Hey @Ella
Well, I used to see your image (as Tim posted), but now I see one of those placeholder gravatar images like in this screen shot:
It's so strange that now I DO NOT see your image, whereas before I did.
James Dunn
Athens, GA USA
Member (joined June 2012) Likes (0)
Hi James and Timothy,
I did not do anything :)
But the way James sees it, I see it all the time...
Ella.
Support Chimp (joined March 2010) Likes (0)
Really odd.
Would be worth revisiting Gravatar then and changing it again even it it means re-uploading and selecting the same image.
Take care.
Member (joined June 2012) Likes (0)
Hi Timothy,
Its working now, don't ask me why.
I did not change anything.
Ella
Support Chimp (joined March 2010) Likes (0)
Spooky eh! lol
Well it always seem to work for me. :)
Take care.
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