9 points
Community rank #5597
jay_namboor
SophomoreJust Getting Started
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I have setup the membership plugin to allow users to register to the website. But once they register if they logout and log back in the error message "Sorry, this account is not active." is being displayed. I believe this because the activation email is not sent. How do i fix this?
21658 pointsCommunity rank #0Supreme DeityWPMU DEV StaffLifetime member
Support Kangaroo
(joined March 2011)
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Greetings Jay,
We sincerely apologize for the delay in getting back to you on this - it seems your ticket somehow got buried in the system.
If you are still having an issue with this please let us know so that we may try to get you fixed up as soon as possible and tick the 'Mark as Not Resolved (re-open)' box below the post area (or else we'll miss it!)
Please be sure to include any possibly related new symptoms or errors.
Responses (2)
Inactive (joined February 2012) Likes (0)
Hey Jay,
Welcome to the Community!
Head over to your Membership settings and tick "Enable incomplete signup accounts". That should fix this.
Let me know how that goes. Good luck!
Support Kangaroo (joined March 2011) Likes (0)
Greetings Jay,
We sincerely apologize for the delay in getting back to you on this - it seems your ticket somehow got buried in the system.
If you are still having an issue with this please let us know so that we may try to get you fixed up as soon as possible and tick the 'Mark as Not Resolved (re-open)' box below the post area (or else we'll miss it!)
Please be sure to include any possibly related new symptoms or errors.
Thank you for being a WPMU Dev member!
Cheers, Joe :-)
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