28 points
Community rank #2175
NCADDSac
VeteranJust Getting Started
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I have not been able to get any support that helped to get the plugin working and it still is not working. I wish for a refund and to cancel my account.
The last one there you were asked about error logs and such and your response was you are trying to figure it out. We really need more information in order to be able to assist.
I also note duplicate threads on the same issue which can slow response times down.
If you would like us to take a closer look then please submit the following details:
- Include a link to this thread
- Mark to my attention
- Include full network/admin access
- Include FTP access
Responses (2)
Support Chimp (joined March 2010) Likes (0)
Hey there.
I notice that you hadn't responses to support threads asking for more information:
http://premium.wpmudev.org/forums/topic/membership-premium-not-working
http://premium.wpmudev.org/forums/topic/membership-gateway-not-working
http://premium.wpmudev.org/forums/topic/membership-authorizenet-payments
The last one there you were asked about error logs and such and your response was you are trying to figure it out. We really need more information in order to be able to assist.
I also note duplicate threads on the same issue which can slow response times down.
If you would like us to take a closer look then please submit the following details:
- Include a link to this thread
- Mark to my attention
- Include full network/admin access
- Include FTP access
http://premium.wpmudev.org/contact/
With regards to your question in this thread, all account queries are dealt with through the same form above.
Thanks.
Support Chimp (joined March 2010) Likes (0)
Thanks for those details.
Before proceeding can you please upgrade your theme version. You have 2.7 and I see that Elegant have 2.9 released.
Let me know once done.
Thanks.
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