Member paid by check, can't upgrade their membership manually
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Member paid by check, can't upgrade their membership manually
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russellweller
Member
—
9th February 2012 (3 months ago)
So I have three subscription levels and online payments are handled through the PayPal gateway. There are Free, Individual, and Business levels.
Most members paid through PayPal, and those work fine. A few have paid in person, by check, and I can't for the life of me upgrade them from Free to Individual or Business.
In membership, I tried going in and adding or moving the subscription and membership levels, but when the user goes to a restricted area, they still get the restricted area page, not the real content.
I also tried going into the database and manually changing the sub_id and level_id in the wp_m_membership_relations table to match a user that had the correct access, and that didn't work either.
So I have three subscription levels and online payments are handled through the PayPal gateway. There are Free, Individual, and Business levels.
Most members paid through PayPal, and those work fine. A few have paid in person, by check, and I can't for the life of me upgrade them from Free to Individual or Business.
In membership, I tried going in and adding or moving the subscription and membership levels, but when the user goes to a restricted area, they still get the restricted area page, not the real content.
I also tried going into the database and manually changing the sub_id and level_id in the wp_m_membership_relations table to match a user that had the correct access, and that didn't work either.
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Support Kangaroo
—
9th February 2012 (3 months ago)
#
Greetings russellweller,
I have tested this out in our development environment and possibly have the solution by manually moving the user to a higher level:
To move a user to another level in the same subscription just click move on the subscription column. (instead of move on the membership level column on the All Members page)
On the next page you can select the Subscription they already belong to as the "Move From" value and then select the same subscription and the Level you want to move to for the "Move To" value.
This could definitely do the job for you - I would love to hear how it goes if you try it out?
Please let us know if this does not resolve your problem by reopening this ticket below marking it as not resolved. Also please indicate if there are any new symptoms or errors.
Thanks for the response Joe, I'm still having the issue, but after doing a little more trouble shooting, I think it's related to how the access levels are set up. I'm gonna leave it as resolved for the time being.
Responses (3)
Support Kangaroo — 9th February 2012 (3 months ago) #
Greetings russellweller,
Thank you for this great question and a significant issue to bring up.
I am now going to discuss it with the lead developer - to get a fix sorted for you asap.
Thank you for being a WPMU Dev member!
Cheers, Joe :-)
Support Kangaroo — 9th February 2012 (3 months ago) #
Greetings russellweller,
I have tested this out in our development environment and possibly have the solution by manually moving the user to a higher level:
To move a user to another level in the same subscription just click move on the subscription column. (instead of move on the membership level column on the All Members page)
On the next page you can select the Subscription they already belong to as the "Move From" value and then select the same subscription and the Level you want to move to for the "Move To" value.
This could definitely do the job for you - I would love to hear how it goes if you try it out?
Please let us know if this does not resolve your problem by reopening this ticket below marking it as not resolved. Also please indicate if there are any new symptoms or errors.
Cheers, Joe :-)
Member — 10th February 2012 (3 months ago) #
Thanks for the response Joe, I'm still having the issue, but after doing a little more trouble shooting, I think it's related to how the access levels are set up. I'm gonna leave it as resolved for the time being.
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