I currently have my multisite network setup on a shared hosting account. I'm moving to a new shared hosting account. When I try to navigate to the domain, I get a redirect loop. The browser is trying to go to mydomain.com/wp-signup.php?new=mydomain.com. I am able to navigate to any of the subdomain.mydomain.com sites easily. I've been searching all over and I'm unable to come up with the answer!
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(joined April 2009)
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Hiya Jack,
That's no fun...
Can you get into the admin on the root domain?
What about basics - like switching over to your new nameservers and IP at your new hosting account? If you don't have a dedicated IP, I'd recommend that.
Also, within WordPress make sure your settings in wp-config.php match with the database:
in wp-config DOMAIN_CURRENT_SITE should be something like 'example.com'
This should match the domain in your database under wp_site as well as looking in wp_options for the option_value of siteurl and home (although they are probably http://example.com)
Checking all of these will help us make sure all bases are covered. If you can get into the root admin (http://example.com/wp-admin/) that'll be a help.
Finally, any plugins you have running such as domain mapping? Might want to remove them to make sure they're not interfering. Let us know.
Thanks Mason! I can't get to the admin at the root of the domain (it goes to the redirect loop), but I can get to the admin for the subdomains. I do have a dedicated IP. I haven't switched nameservers yet, I just edited the hosts file on my Windows computer to look for the domain at the new IP. It's how I always check out sites before making DNS changes to make sure that everything is working correctly. My wp-config.php looks good as well as the database. I moved hosts, but not domains. I did have domain mapping enabled. Removing the folder and commenting out sunrise.php support in wp-config.php didn't change anything.
scratch that, I can't access the subdomains either. I didn't edit my hosts file to reflect the subdomains only the main site. So I can't access anything without a redirect.
I figured out the problem. It was so simple! I had backed up my database using cPanel, then I restored the database using cPanel's backup restore function. Don't ever trust cPanel's backup!!!! My database only had 36 tables in it! There should have been over 300. I exported the database through phpMyAdmin and imported it. Now everything works!!!
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Member (joined April 2009) Likes (0)
Hiya Jack,
That's no fun...
Can you get into the admin on the root domain?
What about basics - like switching over to your new nameservers and IP at your new hosting account? If you don't have a dedicated IP, I'd recommend that.
Also, within WordPress make sure your settings in wp-config.php match with the database:
in wp-config DOMAIN_CURRENT_SITE should be something like 'example.com'
This should match the domain in your database under wp_site as well as looking in wp_options for the option_value of siteurl and home (although they are probably http://example.com)
Checking all of these will help us make sure all bases are covered. If you can get into the root admin (http://example.com/wp-admin/) that'll be a help.
Finally, any plugins you have running such as domain mapping? Might want to remove them to make sure they're not interfering. Let us know.
Thanks!
Member (joined June 2009) Likes (0)
Thanks Mason! I can't get to the admin at the root of the domain (it goes to the redirect loop), but I can get to the admin for the subdomains. I do have a dedicated IP. I haven't switched nameservers yet, I just edited the hosts file on my Windows computer to look for the domain at the new IP. It's how I always check out sites before making DNS changes to make sure that everything is working correctly. My wp-config.php looks good as well as the database. I moved hosts, but not domains. I did have domain mapping enabled. Removing the folder and commenting out sunrise.php support in wp-config.php didn't change anything.
Member (joined June 2009) Likes (0)
By the way, I'm still using 3.0.5
Member (joined June 2009) Likes (0)
scratch that, I can't access the subdomains either. I didn't edit my hosts file to reflect the subdomains only the main site. So I can't access anything without a redirect.
Member (joined April 2009) Likes (0)
Hiya Jack,
Can you copy the contents of your .htaccess file here? Are we sure it's all correct? Is mod_rewrite enabled in Apache?
We'll get to the bottom of this :)
Thanks!
Member (joined June 2009) Likes (0)
I figured out the problem. It was so simple! I had backed up my database using cPanel, then I restored the database using cPanel's backup restore function. Don't ever trust cPanel's backup!!!! My database only had 36 tables in it! There should have been over 300. I exported the database through phpMyAdmin and imported it. Now everything works!!!
Member (joined April 2009) Likes (0)
Whew - thanks for letting us know Jack. Missing a majority of your tables would definitely cause some issues :)
Glad to hear it's all working now.
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