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Micropage
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I've copied my membership API key from your website and placed it into my wordpress installation of MPMU Dev Dashboard and it comes up with: Your API Key was invalid. Please try again. I have also "reset" the api key and got a new key and that also brings up the same message. What's going on?
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DEV Diva
(joined February 2012)
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@peter_lowen
Hi Peter
Thank you for posting to the Community.
The best way to try and resolve this would be to delete the WPMU DEV Dashboard plugin from the wp-contents/plugins folder via your FTP client. Then download a fresh version of the plugin, unzip and install again via the FTP client. Add your API then and see if this managed to resolve the issue. If not, please let me know and we can investigate further.
12 pointsCommunity rank #4522SophomoreJust Getting Started
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(joined July 2012)
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Hi Gina
I have removed the plugin successfully using FTP and reinstalled using FTP but I still get the same error message "Your API Key was invalid. Please try again."
Is there anything else I could try?
(The first time I installed the .zip file of the plugin via Wordpress.)
12 pointsCommunity rank #4522SophomoreJust Getting Started
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(joined July 2012)
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I've done a fresh re-installation of Wordpress and installed the plugin but I still get the same error message "Your API Key was invalid. Please try again."
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DEV Diva
(joined February 2012)
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@Micropage
Hi Peter
This is quite strange behavior. Here's what I suggest we do... I will reset the API from my side and we will try it once more. If this doesn't work, I would appreciate if you can let us have a look at your setup to see why it's doing this. Hope this is in order with you?
12 pointsCommunity rank #4522SophomoreJust Getting Started
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Hi Gina
Thanks for your support. Unfortunately the new API key hasn't worked either.
What information would you like me to send to you to have a look at my setup?
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@Micropage
Peter, if you can send me the login details for your WP Admin Dashboard that would be great. Please include a link to this topic and your latest API key. I will check it again.
You can use our Contact Form and just it for my attention. I will be on it as soon as it comes in :)
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DEV Diva
(joined February 2012)
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@Micropage
Hi Peter
Thank you for sending your WP login credentials to me. I logged in, tried to apply your API and my own, and on both occasions it didn't work. I will therefore ping the Developer to see what we should do in this case.
11696 pointsCommunity rank #2Supreme DeityTrue DEVianLifetime member
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(joined April 2009)
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Hiya @Micropage,
Honestly, that questions throws me a bit. As I said above this is the same default process used by WordPress for core updates or other default plugins such as Akismet. Is your host provider familiar with Wordpress?
Responses (13)
DEV Diva (joined February 2012) Likes (0)
@peter_lowen
Hi Peter
Thank you for posting to the Community.
The best way to try and resolve this would be to delete the WPMU DEV Dashboard plugin from the wp-contents/plugins folder via your FTP client. Then download a fresh version of the plugin, unzip and install again via the FTP client. Add your API then and see if this managed to resolve the issue. If not, please let me know and we can investigate further.
Have a good day!
Gina
Member (joined July 2012) Likes (0)
Hi Gina
I have removed the plugin successfully using FTP and reinstalled using FTP but I still get the same error message "Your API Key was invalid. Please try again."
Is there anything else I could try?
(The first time I installed the .zip file of the plugin via Wordpress.)
Member (joined July 2012) Likes (0)
I've done a fresh re-installation of Wordpress and installed the plugin but I still get the same error message "Your API Key was invalid. Please try again."
DEV Diva (joined February 2012) Likes (0)
@Micropage
Hi Peter
This is quite strange behavior. Here's what I suggest we do... I will reset the API from my side and we will try it once more. If this doesn't work, I would appreciate if you can let us have a look at your setup to see why it's doing this. Hope this is in order with you?
Talk soon.
Gina
Member (joined July 2012) Likes (0)
Hi Gina
Thanks for your support. Unfortunately the new API key hasn't worked either.
What information would you like me to send to you to have a look at my setup?
Thank you.
Peter
DEV Diva (joined February 2012) Likes (0)
@Micropage
Peter, if you can send me the login details for your WP Admin Dashboard that would be great. Please include a link to this topic and your latest API key. I will check it again.
You can use our Contact Form and just it for my attention. I will be on it as soon as it comes in :)
Talk soon!
Gina
DEV Diva (joined February 2012) Likes (0)
@Micropage
Hi Peter
Thank you for sending your WP login credentials to me. I logged in, tried to apply your API and my own, and on both occasions it didn't work. I will therefore ping the Developer to see what we should do in this case.
Talk soon again.
Gina
Member (joined April 2009) Likes (0)
Hiya,
Just as an update, it looks like your server blocks remote connections. Either a firewall or fsockopen/curl not enabled/configured.
This would affect regular WordPress updates as well, along with plugins like akismet.
Contact your hosting provider if you're unsure with how to handle this. Thanks!
Member (joined July 2012) Likes (0)
Hi Mason James
I have contacted my hosting provider and they would like to know how the plugin attempts to make the connection?
Thanks
Peter
Member (joined April 2009) Likes (0)
Hiya @Micropage,
Honestly, that questions throws me a bit. As I said above this is the same default process used by WordPress for core updates or other default plugins such as Akismet. Is your host provider familiar with Wordpress?
Here's some basic information on automatic updates in WordPress: http://codex.wordpress.org/Updating_WordPress#Automatic_Update
Who is your host provider? Thanks!
Lead Developer (joined May 2009) Likes (0)
WP uses CURL if it's installed or fsockopen if not to make an http GET request. The url is http://premium.wpmudev.org/wdp-un.php?xxxxxxx with various arguments added.
Core WP does the same thing for their updater.
Member (joined July 2012) Likes (0)
Hi Mason James, Aaron and Gina B
All sorted... It was a very strange issue because my other plugins were working fine!
Solution:
I created a custom PHP.ini file and enabled some features that come disabled by VentraIP. Curl was on by default through my account.
I enabled: passthru, exec, popen, proc_open, allow_url_fopen and all is working good now.
Thank you everyone for your help and support to get my issue fixed with my hosting provider :)
Member (joined April 2009) Likes (0)
Woohoo!
Glad it's all sorted for ya Micropage. Thanks for sharing, I'm sure future users will appreciate it :)
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