I have noticed that around half of the time (maybe more), I don't receive email notification of responses to the threads I start here. Then, when I visit them (after seeing via my recent activity page that there were in fact responses), the "BE NOTIFIED OF FOLLOW-UP POSTS VIA EMAIL" is not checked off, even though it was checked off when I started the thread.
In both of those cases, it was checked off when I submitted the thread, and I didn't get notified that there was a response, and when I went to revisit the thread, the box was unchecked.
I've mentioned this in the threads themselves most of the time when it happens, but no one seems to respond to it there, and apparently it hasn't been fixed, so I figured I should start a thread about it.
6393 pointsCommunity rank #10Supreme DeityTrue DEVianLifetime member
People Person
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Thanks for reporting this.
We've seen instances of this happening before and have been trying to address it. It's tough when it's user reports and we cannot find a common thread.
Can you let me know which browser and version you are using? I can create a test account and try it myself as well.
Also, where are you creating the questions from? Your Dashboard, the community panel, the plugin page? A pic would be most helpful.
I had this happen on 2-3 threads last week. It happen at rondom but not very often, less than 5% of the time.
I remeber being in my dashboard alot last week, I will start rondoming my question from "Community" Ask a Question and from the "WPMU Dev Dashboard" and the "Plugin page". Should i post it to this thread if i find it, or in the "contact us"?
If i do notice it i will switch out browsers and give it another go!
What would you like a snip shot of?
Also @freelancelance
If you have it OVER 50% of the time, how do you normally post your question? It would be nice to get this resolved!
I responded and snip shot the notify box.
I check the post after i responded and the box was still checked.
I will check later for a response and the email.
I am wondering if maybe the mails are somtimes lost in transit.
I will have to wait for a responce to see if a email gets sent. I think that sometimes it does not auto mark it, and we don't check.
You could have them check the sent email folder to make sure the notifications are beeing sent. lol Feel bad the person having to dig through all of them! lol
Look at the first post from kimberly and take notice of what she asked. Then rotate each way of asking a question every 3 or 4 days so we can help work this out.
Also if you notice any one else post the same problem on a different thread redirect them to this one.
I think this is your first weekend in the forums...Right?
If so; understand that responses are a little slower on the weekends. Somtimes it takes untill late monday for them to catch up with the back log, and i noticed a few staffers are not posting the past few days, so some may be on vacation.
I noticed a lot of members getting mad about this, and they are often frustrated before they post their question, so it compiles their anger! So I think it would be good to solve it!
It is random, and has been very abundant the past 24 hours. This much I have figured out. It is not browser, user, or method used to post to the forum specific.
The only thing I have found to be consistent is; If one person clicks the “subscribe to” link, then everyone after that receives the email, and the box is reported to be auto checked.
I think this would be a good place to start. I don't want to keep high jacking everyone’s threads without some feedback to whether or not this information will help track it down!
Or maybe you could start a new "Featured discussion" and place what people can do to help smash this!
Here are some threads from last night; some members have responded some have not. The ones that have not responded may not have recieved a notice. lol Imagine that! :D
There are are 2 there is only one thread i have not heard back on yet! and about 4 users on all the threads have not responded. So i will post these responses here as/if they come in. I offered 5 points to everyone that responded, so i am sure if they get it they will respond! So far only 3 have! @Dean Kaus was very helpful too!
I will not persue this any farther unless i am told otherwise.
I also noticed the bug on the following thread, but since it was honoring @JamesDunn for achieving his life time membership, i did not want to ruin it for him!
8421 pointsCommunity rank #4Supreme DeityWPMU DEV StaffLifetime member
Lead Developer
(joined May 2009)
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I've reviewed the applicable code and everything looks ok to me. Additionally I've never had this issue myself. My guess is it may be specific only to creating new topics, and one of the methods of doing that.
It happens at different time with all the ways a thread can be started, also with IE9, firefox, and Chrome.
The only thing I have found to be consistent is; If one person clicks the “subscribe to” link, then everyone after that receives the email, and the box is reported to be auto checked.
If you like i can simplify everything i have recieved for the other members, to make it easier to see?
Also it is not limmited to what type of topic is being started iether! I am not a coder, but i am wondering this.
People said they did not get notified via email.
Then once i clicked or had another member click the subscribe to topic link, everyone who posted after that would get a response, and i noticed then the "be notified box would be auto checked.
Could there be somting conflicting between the two from time to time?
If there is a way i can check threads that are auto marked and compare them to threads that are not auto marked via the "veiw source" in IE9 or check via Chrome, just let me know where to look! I see if i notice anything different!
8421 pointsCommunity rank #4Supreme DeityWPMU DEV StaffLifetime member
Lead Developer
(joined May 2009)
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I did not even start this thread, and the be notified box was not checked.
Just to make sure you understand the behavior. The email notification box is only checked by default for the creator of a topic. If you respond ever to a topic that's not your's, that box will not be checked and you will not be subscribed by default.
Getting emails notifications for a topic you didn't create but are participating is opt-in, you have to make a specific action to subscribe.
Getting emails for a topic you created is opt-out, you have to uncheck the box or you will get email.
Also clicking "Subscribe to topic" has no affect on other members email or subscriptions, only your own.
Just to make sure you understand the behavior. The email notification box is only checked by default for the creator of a topic. If you respond ever to a topic that's not your's, that box will not be checked and you will not be subscribed by default.
I was refering to whewn i checked after i posted the comment. Sorry i was not clear on that.
And i remeber a month or so ago that subscribe and notified are different from when i wanted to stop recieving updates for a thread, but honnestly @Aaron, If people do not recieve a notification about a response to their post, then anyone on that thread clicks the subscribe link, then everyone who makes a post "after that link has been clicked" will start getting email notifications.
I am sorry, but it is the truth!
Good Night Sir Aaron! I know you have more pressing issues.
Beside i don't want to ware you out on seeing my user name, i am saving that for your next live chat session! I got you marked for some MarketPress question!
8421 pointsCommunity rank #4Supreme DeityWPMU DEV StaffLifetime member
Lead Developer
(joined May 2009)
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Ok all, I believe we've finally fixed the problem. The checkbox was not being applied for topics created via: http://premium.wpmudev.org/qanda/
and
The WPMU DEV Dashboard plugin
Responses (26)
People Person (joined February 2012) Likes (0)
Thanks for reporting this.
We've seen instances of this happening before and have been trying to address it. It's tough when it's user reports and we cannot find a common thread.
Can you let me know which browser and version you are using? I can create a test account and try it myself as well.
Also, where are you creating the questions from? Your Dashboard, the community panel, the plugin page? A pic would be most helpful.
Thanks!
Member (joined March 2012) Likes (0)
Hi!
I had this happen on 2-3 threads last week. It happen at rondom but not very often, less than 5% of the time.
I remeber being in my dashboard alot last week, I will start rondoming my question from "Community" Ask a Question and from the "WPMU Dev Dashboard" and the "Plugin page". Should i post it to this thread if i find it, or in the "contact us"?
If i do notice it i will switch out browsers and give it another go!
What would you like a snip shot of?
Also @freelancelance
If you have it OVER 50% of the time, how do you normally post your question? It would be nice to get this resolved!
@Kimberly
Will this be helpful at all?
Member (joined March 2012) Likes (0)
I kid you not!
It just happened on the following thread; I checked it right after the last post above.
http://premium.wpmudev.org/forums/topic/buddypress-activity-plus-plugin-1
I posted the question using "Ask s Question" tab up top.
I am using IE9
When i looked at the check box it was not marked.
I will answer that thread with IE9 agian, to see if there is a change, but NORMALy i have no problems with the method above!
Member (joined March 2012) Likes (0)
I responded and snip shot the notify box.
I check the post after i responded and the box was still checked.
I will check later for a response and the email.
I am wondering if maybe the mails are somtimes lost in transit.
Member (joined March 2012) Likes (0)
I recieved an email for that other thread this time.
So that may not be a good test option.
I will use the dashboard for all questions this weekend.
have A great weekend!
People Person (joined February 2012) Likes (0)
Hey there @MTB1701! Freelance won't be returning here, but I would LOVE to get this fixed!
Any differences you can notice will be tremendously helpful.
Member (joined March 2012) Likes (0)
I guess WPMU Dev ran out of cheese! hehehe
I found it agian, this time using the WPMU Dev dashboard. It was on this thread.
http://premium.wpmudev.org/forums/topic/search-buddypress-activity-plus-plugin-via-dev-dashboard-returns-nothing?replies=1#post-260615
I will have to wait for a responce to see if a email gets sent. I think that sometimes it does not auto mark it, and we don't check.
You could have them check the sent email folder to make sure the notifications are beeing sent. lol Feel bad the person having to dig through all of them! lol
Have Great Weekend Kimberly!
Member (joined August 2012) Likes (0)
Yes me too. It happened on a couple of threads now, can't remember which ones exactly but this this was one of them which I have reticked:
http://premium.wpmudev.org/forums/topic/quck-directory-theme-question
David
Member (joined March 2012) Likes (0)
Hi David!
Look at the first post from kimberly and take notice of what she asked. Then rotate each way of asking a question every 3 or 4 days so we can help work this out.
Also if you notice any one else post the same problem on a different thread redirect them to this one.
I think this is your first weekend in the forums...Right?
If so; understand that responses are a little slower on the weekends. Somtimes it takes untill late monday for them to catch up with the back log, and i noticed a few staffers are not posting the past few days, so some may be on vacation.
Thanks David!
Member (joined March 2012) Likes (0)
Hi @Kimberly
Two times in a row while posting from the community forum.
IE9 agian
here are the links and snip shots
http://premium.wpmudev.org/forums/topic/fatal-error-when-clicking-save-menu-after-creating-custom-links
http://premium.wpmudev.org/forums/topic/network-up-date-is-in-a-loop
This thread that i am posting to you on came up marked. So it is random thats forsure.
Member (joined March 2012) Likes (0)
Hi Kimberly
This link was not checked when i returned, so i clicked subscribe and it appears to keep the check mark when i return now.
http://premium.wpmudev.org/forums/topic/network-up-date-is-in-a-loop
This link subscribed me to it, with out clicking subscribe! lol
http://premium.wpmudev.org/forums/topic/fatal-error-when-clicking-save-menu-after-creating-custom-links
People Person (joined February 2012) Likes (0)
Sounds so random!
How frustrating!
Member (joined March 2012) Likes (0)
Hi @Kimberly
I noticed it agian on this thread:
http://premium.wpmudev.org/forums/topic/migrate-drupal-to-wordpress?replies=4#post-262019
So i asked the other member to check it out. He reported the same problem. I think this maybe more thread related than indavigual members.
I forgot to ask them how they posted their question, but will be speaking with them more about thier topic later. I will ask then.
There is another topic (from another member) i noticed it with too. I am waiting for a response from that member as well.
And thanks for the reps! That was my second largest gift. MD gave 50 reps. I am over half way to my life time gifted rep points. Yipeee!!!
Thanks Kimberly! :)
People Person (joined February 2012) Likes (0)
Well you are doing a stellar job of earning it, and if you help me figure this one I will match MD's gift ;)
Member (joined March 2012) Likes (0)
Hi @Kimberly
I noticed a lot of members getting mad about this, and they are often frustrated before they post their question, so it compiles their anger! So I think it would be good to solve it!
It is random, and has been very abundant the past 24 hours. This much I have figured out. It is not browser, user, or method used to post to the forum specific.
The only thing I have found to be consistent is; If one person clicks the “subscribe to” link, then everyone after that receives the email, and the box is reported to be auto checked.
I think this would be a good place to start. I don't want to keep high jacking everyone’s threads without some feedback to whether or not this information will help track it down!
Or maybe you could start a new "Featured discussion" and place what people can do to help smash this!
Here are some threads from last night; some members have responded some have not. The ones that have not responded may not have recieved a notice. lol Imagine that! :D
http://premium.wpmudev.org/forums/topic/how-to-remove-member-login-section?replies=2#post-262274
http://premium.wpmudev.org/forums/topic/integration-point-settings
http://premium.wpmudev.org/forums/topic/events-or-other-calendar-solution
http://premium.wpmudev.org/forums/topic/widget-styles
http://premium.wpmudev.org/forums/topic/problems-with-directory-plugin << member stated he didnt get a reply about 2 days ago!
Thanks Kimberly!
Inactive (joined February 2012) Likes (0)
I think we have enough information here to take to @Aaron . Thanks for the research @MTB1701
:)
Member (joined March 2012) Likes (0)
Skip this one, it was a "unrelated" thread i was following, lol
http://premium.wpmudev.org/forums/topic/widget-styles
Member (joined March 2012) Likes (0)
lol Glad to here Arun!
Have a good night / day
Member (joined March 2012) Likes (0)
Hello @Aaron @Arun @Kimberly
There are are 2 there is only one thread i have not heard back on yet! and about 4 users on all the threads have not responded. So i will post these responses here as/if they come in. I offered 5 points to everyone that responded, so i am sure if they get it they will respond! So far only 3 have! @Dean Kaus was very helpful too!
I will not persue this any farther unless i am told otherwise.
Here is the last thread i got a response on.
http://premium.wpmudev.org/forums/topic/fundraising-219-rc
I also noticed the bug on the following thread, but since it was honoring @JamesDunn for achieving his life time membership, i did not want to ruin it for him!
I just clicked the subscribe to topic link so that everyone would get a response.
http://premium.wpmudev.org/forums/topic/congratulations-to-james-dunn-this-weeks-new-life-time-wpmu-dev-member
Thank You for the points Kimberly! :)
Inactive (joined February 2012) Likes (0)
Kim has sent Aaron a detailed email with all the info you provided. That should be of help I hope and Kim is just awesome!
Lead Developer (joined May 2009) Likes (0)
I've reviewed the applicable code and everything looks ok to me. Additionally I've never had this issue myself. My guess is it may be specific only to creating new topics, and one of the methods of doing that.
There are 3 places new topics can be created:
http://premium.wpmudev.org/qanda/
http://remium.wpmudev.org/forums/ via the "start a discussion" link
The WPMU DEV Dashboard plugin
Next time this happens to any of you can you let me know exactly which method you used to create the topic?
Member (joined March 2012) Likes (0)
Hi @Aaron
It happens at different time with all the ways a thread can be started, also with IE9, firefox, and Chrome.
If you like i can simplify everything i have recieved for the other members, to make it easier to see?
Thank You Aarun!
Member (joined March 2012) Likes (0)
Hi Aaron!
I did not even start this thread, and the be notified box was not checked.
http://premium.wpmudev.org/forums/topic/suggestion-for-developers-of-all-plugins
Also it is not limmited to what type of topic is being started iether! I am not a coder, but i am wondering this.
People said they did not get notified via email.
Then once i clicked or had another member click the subscribe to topic link, everyone who posted after that would get a response, and i noticed then the "be notified box would be auto checked.
Could there be somting conflicting between the two from time to time?
If there is a way i can check threads that are auto marked and compare them to threads that are not auto marked via the "veiw source" in IE9 or check via Chrome, just let me know where to look! I see if i notice anything different!
Thanks @Aaron
Lead Developer (joined May 2009) Likes (0)
Just to make sure you understand the behavior. The email notification box is only checked by default for the creator of a topic. If you respond ever to a topic that's not your's, that box will not be checked and you will not be subscribed by default.
Getting emails notifications for a topic you didn't create but are participating is opt-in, you have to make a specific action to subscribe.
Getting emails for a topic you created is opt-out, you have to uncheck the box or you will get email.
Also clicking "Subscribe to topic" has no affect on other members email or subscriptions, only your own.
Member (joined March 2012) Likes (0)
I was refering to whewn i checked after i posted the comment. Sorry i was not clear on that.
And i remeber a month or so ago that subscribe and notified are different from when i wanted to stop recieving updates for a thread, but honnestly @Aaron, If people do not recieve a notification about a response to their post, then anyone on that thread clicks the subscribe link, then everyone who makes a post "after that link has been clicked" will start getting email notifications.
I am sorry, but it is the truth!
Good Night Sir Aaron! I know you have more pressing issues.
Beside i don't want to ware you out on seeing my user name, i am saving that for your next live chat session! I got you marked for some MarketPress question!
Have a good weekend everyone!
Lead Developer (joined May 2009) Likes (1)Liked by: 
Ok all, I believe we've finally fixed the problem. The checkbox was not being applied for topics created via:
http://premium.wpmudev.org/qanda/
and
The WPMU DEV Dashboard plugin
Both are fixed now, sorry!
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