Elite
(joined May 2011)
162 points
Community rank #306
Stijn
El Presidente
Just Getting Started
Member Likes (0)
Hi Team,
We use the Support plugin for our multi website.
We received a paypal payment by our clients, but the website didn't automatically upgrade to Pro Support/Website.
Is that correct?
We use:
WP: 3.2.1
Free Days = 0
Support: 2.2.8
Thank you in advance!
Stijn
Responses (8)
Sales & Support Pro (joined March 2010) Likes (0)
Hiya!
Have you verified that the user went through the Supporter upgrade process within their dashboard in order to make the payment?
Phil
Member (joined May 2011) Likes (0)
Yep, that's the only way to Pay..
Sales & Support Pro (joined March 2010) Likes (0)
Hmm... do they have just one blog? It shouldn't make a difference but I'm struggling to think of what else it could be...
Phil
Member (joined May 2011) Likes (0)
Nope, just one. It's strange, because the sandbox paypal works great.
I will wait for a new payment and check of it works well.
Thank you in advance!
Stijn
Member (joined April 2009) Likes (0)
Hiya,
What does PayPal show in your IPN History? Any clues there?
Member (joined May 2011) Likes (0)
Uim, still the website won't upgrade by a paypal payment.
No stange IPN history.
Do you have any suggestion?
Would you like to try it on the website? Maybe it will help you..
Thank you in advance.
Stijn
Lead Developer (joined May 2009) Likes (0)
Is the supporter-paypal.php file in your webroot? And is it accessible?
Also turning on IPNs in your paypal account so you can see the history would be helpful.
Member (joined May 2011) Likes (0)
Strange, the file wasn't there. Fix it right now and it works.
Thank you Aaron!!
Cheers, Stijn
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