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Community rank #1482
mysmallbizu
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Upgrade Path issues...
I have four access levels setup.
visitor - free - paid1 -paid2
I have 3 subscription plans
free - paid1 - paid2
I have one payment gateway setup paypalexpress
I had previously added users as free users with both the free gateway and the paypal gateway active which resulted in the users being assigned to the "admin" gateway in the membership admin panel... I have since deactivated the free gateway so only the pp express gateway is active.
Here's the issue.
If I login as a free user with the admin gateway active I can view my subscriptions and am given the option to upgrade see attached image BUT THERE IS NO UPGRADE BUTTON.
If I login as a free user with the pp xpress gateway active I am given NO upgrade options. See attached image.
How are free users supposed to upgrade to paid users?
41 pointsCommunity rank #1482VeteranJust Getting Started
Member
(joined October 2010)
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Couple of more details...
All memberships are public and active..
Free membership is set to indefinite
Paid1 and Paid2 are both monthly subscriptions with the pp express gateway.
21654 pointsCommunity rank #0Supreme DeityWPMU DEV StaffLifetime member
Support Kangaroo
(joined March 2011)
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Greetings mysmallbizu,
Thank you for this great question and obviously significant issue for your membership site.
I have since deactivated the free gateway so only the pp express gateway is active.
This was absolutely the correct move, the free gateway is only used when there are no paid levels. Kudos to you for figuring this out.
How are free users supposed to upgrade to paid users?
The way this works is you will need to set the free user to a finite amount of time or they will indeed never be presented with the upgrade nor have the option to upgrade.
With the renewal option set to indefinite you are indeed telling the script to hold them there forever/indefinitely.
Therefore you need to either have an established period of time for the free level ~or~ do like i did on my personal site and set it to finite 1 day in which the member basically has to click free level once every day to continue their free level though they do not have to re-register.
Please advise if you got this in mind now how this works and how to make it work for you.
41 pointsCommunity rank #1482VeteranJust Getting Started
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(joined October 2010)
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Not working/...
Here's what I just tested.
1. First I set the free access level to 7 day membership finite at $0
2. I rebuilt the membership database.
3. I registered a new user Test5
I've attached the screen showing the finite registration first...
I've also include the new user test5 renewal/subscription form which clearly shows that the current subscription is showing free and set to auto renew ( even though it's set to finite)
My Subscriptions Page is here: http://www.mysmallbizu.com/my-products/ This is the page previously attached with the logged in Free User with the 7 day expire free membership
This page has the [renewform] shortcode on it.
The last screen shot from the above post IS the logged in users Subscription/renewal page... With NO upgrades available. THey should have the option to upgrade to the 2 paid memberhsip levels that are also shown on the Account page
21654 pointsCommunity rank #0Supreme DeityWPMU DEV StaffLifetime member
Support Kangaroo
(joined March 2011)
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Greetings mysmallbizu,
Thank you for the additional input, it is greatly appreciated.
It is my understanding that until the free membership expires at the end of its designated finite time, they will not have the option to upgrade.
However, just to be sure I will see if I can get the lead developer in here for clarification of this understanding and find out if I am indeed correct or if the concept I have of how this works is flawed which is all right by me I just want to have you fixed and the correct knowledge.
I will try to get him in here for clarification asap.
530 pointsCommunity rank #94ExpertGunning for gold!
Member
(joined May 2012)
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this issue is not resolved... Im having the same problem... Exactly the same except my levels are ; visitors - affiliates - paid
When Im on the [renewform] page as a member i see upgrade to affiliate member... which is a downgrade not an upgrade.
When Im on the same page as an affiliate. it allows me to unsubscribe but no upgrade to full member
full member = paid = 1 year renewal
affiliate = indefinite
Are there any shortcodes or variations to the renewform where I can make it so the users only see what applies to them or is there a setting missed here?
Responses (11)
Member (joined October 2010) Likes (0)
Couple of more details...
All memberships are public and active..
Free membership is set to indefinite
Paid1 and Paid2 are both monthly subscriptions with the pp express gateway.
Support Kangaroo (joined March 2011) Likes (0)
Greetings mysmallbizu,
Thank you for this great question and obviously significant issue for your membership site.
This was absolutely the correct move, the free gateway is only used when there are no paid levels. Kudos to you for figuring this out.
The way this works is you will need to set the free user to a finite amount of time or they will indeed never be presented with the upgrade nor have the option to upgrade.
With the renewal option set to indefinite you are indeed telling the script to hold them there forever/indefinitely.
Therefore you need to either have an established period of time for the free level ~or~ do like i did on my personal site and set it to finite 1 day in which the member basically has to click free level once every day to continue their free level though they do not have to re-register.
Please advise if you got this in mind now how this works and how to make it work for you.
Cheers, Joe
Member (joined October 2010) Likes (0)
Not working/...
Here's what I just tested.
1. First I set the free access level to 7 day membership finite at $0
2. I rebuilt the membership database.
3. I registered a new user Test5
I've attached the screen showing the finite registration first...
I've also include the new user test5 renewal/subscription form which clearly shows that the current subscription is showing free and set to auto renew ( even though it's set to finite)
Support Kangaroo (joined March 2011) Likes (0)
Greetings mysmallbizu,
Thank you for the screen shots and further clarification.
This exact same issue I have been working on another thread and the lead developer has just recently made his way in there so this may be great timing:
http://premium.wpmudev.org/forums/topic/membership-renewal-doubt
In the below post link the lead developer offers an update to test to see if it indeed cures the issue. Please consider trying the update as well after doing a backup of your site and database:
http://premium.wpmudev.org/forums/topic/membership-renewal-doubt#post-246598
Does the update mentioned above by any chance resolve this issue for us (you and I)?
Please advise.
Cheers, Joe
Member (joined October 2010) Likes (0)
installed new membership files...
logged back in with the same user.
Free subscription how correclty shows 7 day expire date HOWEVER there are now upgrades available to them still.
Screen attached
Support Kangaroo (joined March 2011) Likes (0)
Greetings mysmallbizu,
Thank you so much for getting on this right away and letting me know your results.
This is the desired effect that they can now upgrade even while they are in the free subscription period?
Please advise.
Cheers, Joe
Member (joined October 2010) Likes (0)
No upgrades are not shown.
My Registration page is here:
http://www.mysmallbizu.com/account/ It shows all the available membership levels
My Subscriptions Page is here:
http://www.mysmallbizu.com/my-products/ This is the page previously attached with the logged in Free User with the 7 day expire free membership
This page has the [renewform] shortcode on it.
The last screen shot from the above post IS the logged in users Subscription/renewal page... With NO upgrades available. THey should have the option to upgrade to the 2 paid memberhsip levels that are also shown on the Account page
Support Kangaroo (joined March 2011) Likes (0)
Greetings mysmallbizu,
Thank you for the additional input, it is greatly appreciated.
It is my understanding that until the free membership expires at the end of its designated finite time, they will not have the option to upgrade.
However, just to be sure I will see if I can get the lead developer in here for clarification of this understanding and find out if I am indeed correct or if the concept I have of how this works is flawed which is all right by me I just want to have you fixed and the correct knowledge.
I will try to get him in here for clarification asap.
Cheers, Joe
Support Kangaroo (joined March 2011) Likes (0)
Greetings mysmallbizu,
Just touching base with you to let you know that we have not forgotten about you nor the issue at hand.
Thank you for your patience and hopefully the lead developer will be in soon with his invaluable insight and comment.
Cheers, Joe
WPMUDEV-ian (joined November 2011) Likes (0)
Marking this thread as resolved as the original requester is not longer an active member.
Thanks everyone !
Cheers
PC
Member (joined May 2012) Likes (0)
this issue is not resolved... Im having the same problem... Exactly the same except my levels are ; visitors - affiliates - paid
When Im on the [renewform] page as a member i see upgrade to affiliate member... which is a downgrade not an upgrade.
When Im on the same page as an affiliate. it allows me to unsubscribe but no upgrade to full member
full member = paid = 1 year renewal
affiliate = indefinite
Are there any shortcodes or variations to the renewform where I can make it so the users only see what applies to them or is there a setting missed here?
Thanks
Billy
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