I have just installed the pop up plugin, and it works fine - except that the pop up displays under the Twenty Eleven theme header, when activated on a blog with that theme (most of my site users use Twenty Eleven for their blogs ..).
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Support Kangaroo
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Greetings Kristian,
We are currently testing this out in our development environment, and I'm going to discuss it with the lead developer - to get a fix sorted for you asap.
Thanks again for bringing this up, and of course for being a member, we'll get back to you asap
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Hey - yes, this is fixed in our upcoming release, but happens because for some reason (that I haven't worked out yet) the header (#branding) with a z-index of 9999 which forces it on top of everything else that would come later.
You can fix is by changing the CSS for the popover so that the popover has a higher z-index than the header.
If you edit the popoverincludes/css/popover.css file, at the very top you will see a block of css for the #messagebox. In that you will see:
z-index: 999;
Change that to: z-index: 99999;
and it will force it to be over absolutely everything else on the page.
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Support Kangaroo
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Greetings strobech,
Please let us know if this does not resolve your problem by reopening this ticket below marking it as not resolved. Also please indicate if there are any new symptoms or errors.
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Thanks for speedy action. As I was about to test the css fix, my rules options in the pop over settings page suddenly have diminished. "Visitor logged in" and "disply less than x times" are no longer there ... Have you seen this before? I've tried to remove and re-installe the plugin, but those rules are still missing.
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Hmm - looks like you have a html error somewhere on there, as that little bit of code shouldn't be showing directly under the page title.
Can you do a view source of the page, and copy and paste it into something like pastebin.com then let me know the address for that and I'll take a quick look at what's in their that's causing that to show up.
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You've got some php on your page there - not sure how that happened.
Can you try grabbing the latest version of the plugin again and upload it so that it overwrites what you have got there currently.
If that doesn't fix things, can you reset things - this will mean having to go into your database (via phpmyadmin or something similar) and running the following:
delete from wp_options where option_name LIKE 'popover%'
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OK, downloading a fresh copy of the plugin didn't help, so I need to go into the database. I have to get access from a colleague first - will be back later.
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We've tried purging the database for popover related options, but there doesn't seem to be any. My colleague searched for "popover" and just "pop". Nothing comes up. Plugin still missing some basic rules on the settings page.
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Support Kangaroo
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Greetings strobech,
Just checking if this issue was eventually resolved in another thread? Or by yourself separately to us? Or by us over email with you? Or using our live support?
If so, no need to reply, that's great news.
If not, or you have any more questions related to this thread, please feel free to post them below including any new symptoms or errors and tick the 'Mark as Not Resolved (re-open)' box below the post area (or else we'll miss it!)
Responses (14)
Support Kangaroo (joined March 2011) Likes (0)
Greetings Kristian,
We are currently testing this out in our development environment, and I'm going to discuss it with the lead developer - to get a fix sorted for you asap.
Thanks again for bringing this up, and of course for being a member, we'll get back to you asap
Cheers, Joe :-)
Developer (joined June 2008) Likes (0)
Hey - yes, this is fixed in our upcoming release, but happens because for some reason (that I haven't worked out yet) the header (#branding) with a z-index of 9999 which forces it on top of everything else that would come later.
You can fix is by changing the CSS for the popover so that the popover has a higher z-index than the header.
If you edit the popoverincludes/css/popover.css file, at the very top you will see a block of css for the #messagebox. In that you will see:
z-index: 999;Change that to:
z-index: 99999;and it will force it to be over absolutely everything else on the page.
Support Kangaroo (joined March 2011) Likes (0)
Greetings strobech,
Please let us know if this does not resolve your problem by reopening this ticket below marking it as not resolved. Also please indicate if there are any new symptoms or errors.
Cheers, Joe :-)
Member (joined March 2010) Likes (0)
Thanks for speedy action. As I was about to test the css fix, my rules options in the pop over settings page suddenly have diminished. "Visitor logged in" and "disply less than x times" are no longer there ... Have you seen this before? I've tried to remove and re-installe the plugin, but those rules are still missing.
Thanks,
Kristian
Developer (joined June 2008) Likes (0)
You couldn't pop up a quick screenshot could you?
Member (joined March 2010) Likes (0)
Sure, here is the settings page as it looks now. Everything on the site is up to date. btw.
Developer (joined June 2008) Likes (0)
Hmm - looks like you have a html error somewhere on there, as that little bit of code shouldn't be showing directly under the page title.
Can you do a view source of the page, and copy and paste it into something like pastebin.com then let me know the address for that and I'll take a quick look at what's in their that's causing that to show up.
Member (joined March 2010) Likes (0)
OK, here's a paste of the source: http://pastebin.com/A8F4BQXG
Developer (joined June 2008) Likes (0)
Thanks - looking now
Developer (joined June 2008) Likes (0)
You've got some php on your page there - not sure how that happened.
Can you try grabbing the latest version of the plugin again and upload it so that it overwrites what you have got there currently.
If that doesn't fix things, can you reset things - this will mean having to go into your database (via phpmyadmin or something similar) and running the following:
delete from wp_options where option_name LIKE 'popover%'Member (joined March 2010) Likes (0)
OK, downloading a fresh copy of the plugin didn't help, so I need to go into the database. I have to get access from a colleague first - will be back later.
Member (joined March 2010) Likes (0)
We've tried purging the database for popover related options, but there doesn't seem to be any. My colleague searched for "popover" and just "pop". Nothing comes up. Plugin still missing some basic rules on the settings page.
Support Kangaroo (joined March 2011) Likes (0)
Greetings strobech,
Is this on a sub site or the main site?
The reason why I am asking is relative to which database table to look into for the Pop Up plugin database entries.
Thank you for being a WPMU Dev member.
Cheers, Joe :-)
Support Kangaroo (joined March 2011) Likes (0)
Greetings strobech,
Just checking if this issue was eventually resolved in another thread? Or by yourself separately to us? Or by us over email with you? Or using our live support?
If so, no need to reply, that's great news.
If not, or you have any more questions related to this thread, please feel free to post them below including any new symptoms or errors and tick the 'Mark as Not Resolved (re-open)' box below the post area (or else we'll miss it!)
Otherwise, happy days, glad you got it sorted :)
Thank you for being a WPMU Dev member!
Cheers, Joe :-)
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