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DEV Diva
(joined February 2012)
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Hi Clifford
I just wanted to quickly check in with you to let you know that the Developer for this plugin has been away for a few days, but he is back and will get to your request as soon as possible.
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DEV Diva
(joined February 2012)
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Hi Clifford
The Developer confirmed he is working on a solution for this. However, it will take a little while for him to get back to us, since he is catching up on all the issues that piled us while he was away.
Apologies for the delay. We will revert back to you at the earliest.
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DEV Diva
(joined February 2012)
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Hi Clifford
Hope you're well. I just wanted to let you know that, regrettably the Developer for this plugin is no longer with us, but we have another Developer stepping in to take care of this issue. Unfortunately it will take a while to sort this one out, so please bear with us.
I appreciate your patience and understanding.
Please don't hesitate to be in touch should you need assistance with anything else.
21658 pointsCommunity rank #0Supreme DeityWPMU DEV StaffLifetime member
Support Kangaroo
(joined March 2011)
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Greetings Clifford,
Just letting you know we are awaiting the assignment of this theme to a new developer as well as others since the ball was dropped by the previous developer whom is no longer with WPMU Dev.
21658 pointsCommunity rank #0Supreme DeityWPMU DEV StaffLifetime member
Support Kangaroo
(joined March 2011)
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Greetings Clifford,
It is a trend. As WPMU Dev has grown and its needs have greatly expanded to serve it's Members better many people have been replaced that could not meet the new expectations of them.
All new tech support staff - several new developers - coming new theme designers.
Though it takes a little bit for the new people to get into the swing of things, once they start it is off to the races.
2944 pointsCommunity rank #20Supreme DeityMind-Blowingly HelpfulLifetime member
DEV Diva
(joined February 2012)
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Hi Clifford
Just quickly checking in on this thread to say we haven't forgotten about this issue, but unfortunately we don't have an update yet on when this will be fixed. As soon as we do, we will definitely let you know.
Thank you in advance for being patient. Have a good day and we will revert back to you at the earliest.
21658 pointsCommunity rank #0Supreme DeityWPMU DEV StaffLifetime member
Support Kangaroo
(joined March 2011)
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Greetings Clifford,
It appears that one of our lead developers has been assigned this theme at least temporarily.
I will see if I can get him in here to possible address this https issue and at minimum give us advice/advise us how to overcome this issue.
Though I know you have been waiting for quite some time for this to be resolved, this is the first ping to this developer and it may take a bit more time to get his invaluable insight and attention in here on this ticket.
11696 pointsCommunity rank #2Supreme DeityTrue DEVianLifetime member
Member
(joined April 2009)
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Hiya all,
Could someone please give the version attached here a quick test? I think we've got this issue sorted but would be great to get a few more eyes on it before pushing it "live".
2944 pointsCommunity rank #20Supreme DeityMind-Blowingly HelpfulLifetime member
DEV Diva
(joined February 2012)
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Hi @Clifford
Hope you're doing well.
Just a quick note to say that since we haven't heard back from you with an update, I will go ahead and resolve this topic, but please don't hesitate to reopen it should you still require additional support from us. Just select the 'Mark as Not Resolved (re-open)' box below the post area (otherwise we might miss your new post).
I have WP Engine and their SSL settings can be weird... So I have forced the homepage to be HTTP. So I can't really test this for you on production server. I'm sure that if you've fixed and tested it on your end that it'll be fixed.
Responses (21)
DEV Diva (joined February 2012) Likes (0)
Hi Clifford
Thank you for bringing all the HTTP/ HTTPS issues under our attention. We greatly appreciate your feedback and having you in our WPMU DEV Community.
As before, I will flag the Developer on this and ask for feedback and possible solutions for this.
Allow us some time to revert back to you, please. Have a great day and be in touch shortly.
Gina
DEV Diva (joined February 2012) Likes (0)
Hi Clifford
I just wanted to quickly check in with you to let you know that the Developer for this plugin has been away for a few days, but he is back and will get to your request as soon as possible.
Thank you for your patience.
Have a good day!
Gina
DEV Diva (joined February 2012) Likes (0)
Hi Clifford
The Developer confirmed he is working on a solution for this. However, it will take a little while for him to get back to us, since he is catching up on all the issues that piled us while he was away.
Apologies for the delay. We will revert back to you at the earliest.
Have a good day!
Gina
DEV Diva (joined February 2012) Likes (0)
Hi Clifford
Hope you're well. I just wanted to let you know that, regrettably the Developer for this plugin is no longer with us, but we have another Developer stepping in to take care of this issue. Unfortunately it will take a while to sort this one out, so please bear with us.
I appreciate your patience and understanding.
Please don't hesitate to be in touch should you need assistance with anything else.
Have a good day!
Gina
Member (joined November 2011) Likes (0)
Thank you for going to fix this.
While you're at it, do you have a fix for this:
http://ScrnSht.com/lpkcnf
http://ScrnSht.com/qxnqxj
(screen shots of the images being overlapped by padding or something)
???
Thank you.
Support Kangaroo (joined March 2011) Likes (0)
Greetings Clifford,
Just letting you know we are awaiting the assignment of this theme to a new developer as well as others since the ball was dropped by the previous developer whom is no longer with WPMU Dev.
Sorry for the delay concerning this issue.
Sincerely, Joe
Member (joined November 2011) Likes (0)
Thanks for the update. Sounds like that's a trend...
Support Kangaroo (joined March 2011) Likes (0)
Greetings Clifford,
It is a trend. As WPMU Dev has grown and its needs have greatly expanded to serve it's Members better many people have been replaced that could not meet the new expectations of them.
All new tech support staff - several new developers - coming new theme designers.
Though it takes a little bit for the new people to get into the swing of things, once they start it is off to the races.
Cheers, Joe
Support Kangaroo (joined March 2011) Likes (0)
Greetings Clifford,
Just touching base with you to let you know we have not forgotten about you and we are still fishing through potential new theme developers.
Thank you for your patience.
Cheers, Joe
WPMUDEV-ian (joined November 2011) Likes (0)
Followup, that is the most important part of any support group.
This is one of the best practices which we follow here @ WPMUDEV.
Love my wpmudev for this :)
Just chiming in to say Hi and to subscribe to this topic so as I get an email whenever its updated :)
Cheers
PC
Support Kangaroo (joined March 2011) Likes (0)
Greetings Clifford,
Just touching base with you to let you know we have not forgotten about you and we are still fishing through potential new theme developers.
Competent people are truly hard to find.
Thank you for your patience.
Cheers, Joe
DEV Diva (joined February 2012) Likes (0)
Hi Clifford
Just quickly checking in on this thread to say we haven't forgotten about this issue, but unfortunately we don't have an update yet on when this will be fixed. As soon as we do, we will definitely let you know.
Thank you in advance for being patient. Have a good day and we will revert back to you at the earliest.
Gina
WPMUDEV-ian (joined November 2011) Likes (0)
Hello Clifford,
I have sent another note to the Developer and waiting for a response along with you.
Thanks a lot for being patient and have a great time ahead.
PC
Member (joined April 2012) Likes (0)
Following this also
Support Kangaroo (joined March 2011) Likes (0)
Greetings Clifford,
It appears that one of our lead developers has been assigned this theme at least temporarily.
I will see if I can get him in here to possible address this https issue and at minimum give us advice/advise us how to overcome this issue.
Though I know you have been waiting for quite some time for this to be resolved, this is the first ping to this developer and it may take a bit more time to get his invaluable insight and attention in here on this ticket.
I will try to get him in here asap.
Thank you for your patience.
Cheers, Joe
Member (joined April 2009) Likes (0)
Hiya all,
Could someone please give the version attached here a quick test? I think we've got this issue sorted but would be great to get a few more eyes on it before pushing it "live".
Thanks!
DEV Diva (joined February 2012) Likes (0)
Hi @Clifford
It's been a while since I last posted here. I'm just quickly checking whether you managed to test the attached zip file that Mason provide.
Look forward to receive your feedback.
Have a great day ahead!
Gina
DEV Diva (joined February 2012) Likes (0)
Hi @Clifford
Hope you're doing well.
Just a quick note to say that since we haven't heard back from you with an update, I will go ahead and resolve this topic, but please don't hesitate to reopen it should you still require additional support from us. Just select the 'Mark as Not Resolved (re-open)' box below the post area (otherwise we might miss your new post).
Have a good day ahead.
Gina
Member (joined November 2011) Likes (0)
I have WP Engine and their SSL settings can be weird... So I have forced the homepage to be HTTP. So I can't really test this for you on production server. I'm sure that if you've fixed and tested it on your end that it'll be fixed.
Member (joined November 2011) Likes (0)
I'll look for the plugin update in my WPMU DEV Dashboard. :)
DEV Diva (joined February 2012) Likes (0)
Thank you @Clifford for the update.
All the best and if you need anything else, please don't hesitate to be in touch.
Gina
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