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dpaynex
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I have created 2 subscriptions for my page. A Free level subscription, and a Paid Level Subscriptions. both are active and public. I have both set to serial. Free level starts off as serial-free, then second level is paid. Paid level only has the paid option.
I have both Free gateway and paypall express gateway active.
Under options I the free level subscription set to the free subscription, enable incomplete is on.
The problem is when a new user creates a login in and choses free. If they then goto the subscription link as if they wanted to now upgrade to paid account. They are what is the attatched image.
The problem is even though there is the option for them to upgrade. There is no link or button, so they have nothing to click on to make it happen.
What can I do to fix this? Ive seen multiple other threads on this same subject, but no one was actually given a way to solve it.
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Hi there, and Welcome to WPMUdev forums :)
There is a bit of a stink right now with this membership release, we are still working out the bugs from a major rewrite so we are so glad you are reporting and bearing with us
Can you check and see if your Members are Activated in the Dashboard>Members>All Members, also which gateway is showing there? which gateways do you have activated?
48 pointsCommunity rank #1268VeteranJust Getting Started
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Hello Kimberly
Under Dashboard>Members>All Members
Admin is Active and shows nothing under Gateway.
Both of my "test" accounts are listed as active and Gateway is admin.
As far as gateways I have both Free membership gateway and Paypal Express Gateway active.
I was able to solve my wp_m_communications error with another fresh install.
So the current issues are:
No Button/Link to upgrade subscription.
Subscription page says "this is the page to change, upgrade, or cancel your subscription", However there is also no buttons for canceling.
48 pointsCommunity rank #1268VeteranJust Getting Started
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I have the same results no matter what Gateways I have active.
Also under members section, if I go to change their gateway (currently listed as admin) i have no other options to change it to anything. Only Admin is an option.
11696 pointsCommunity rank #2Supreme DeityTrue DEVianLifetime member
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Hiya dpaynex,
I just quickly looked at the first post here:
I have both Free gateway and paypall express gateway active.
For your site, you'll only want to use the PayPall Express gateway. If you have a free portion, enter in a 0 for the amount in the subscription settings.
Deactivate the free gateway and test a new signup please.
48 pointsCommunity rank #1268VeteranJust Getting Started
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I removed the free gateway.
Now when creating a test account, and select the free membership, it does say free and takes me to the welcome page.
However when you click subscriptions, it says something along the lines of "you do not have any current subscriptions".
Also when logged in as admin Dashboard>All Members
It shows the test account as active, but nothing listed for subscription, level, or gateway. If I manually add them to the free subscription, it then automatically puts them into the correct user level, but gateway becomes Admin with no other options.
48 pointsCommunity rank #1268VeteranJust Getting Started
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Just an update. I have gotten it setup so members registering for the free membership, now creates an account that shows up with the correct subscription and access level. However Gateway still shows as "Admin".
When you create a new account, it tells you that you have successfully registered and asks if you would like to update now.
However clicking on subscription still takes you the subscription page. It says
Your Current Subscriptions are listed here. You can renew, cancel, or upgrade your subscription using the forums below.
Free Subscription
your membership is set to automatically renew
Upgrade from free subscription.
Move to: Paid Subscription
However there are no links/buttons to click in order to do so.
So im making progress. However the original problem of No buttons for upgrade or cancel still persists.
Also, when testing a paid subscription. They are directed to paypal. The transaction works and I receive payment. They are told it was successfull. But under membership it shows them active but set to the free membership. So basically nothing is working right....
48 pointsCommunity rank #1268VeteranJust Getting Started
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upgraded to the new RC3 version.
Same problems persist.
All accounts show as gateway admin
Paid accounts are charged, funds goes through, but membership puts them at the free level subscription, not the paid level.
Free accounts and Paid accounts have no buttons/links under subscription to cancel or upgrade.
Is there a better method of getting support for this plugin? Ive been pulling my hair out for 3 days over this and getting nowhere. And waiting half a day per reply is not going to help me get this sorted anytime soon.
48 pointsCommunity rank #1268VeteranJust Getting Started
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Im at my wits end. I just cant seem to figure out why this plugin refuses to work for me. I have followed the advice here and in countless of other threads. None of the solutions are working for me. So here is a GIANT! screenshot thread of all my options. Because honestly, Im on my last leg.
Problems I am having:
Registering under the "free subscription" puts the user with no defined subscription, no defined access level, and no gateway. And user sees "you do not have a subscription" on their end.
Registering with the "paid" subscription, puts the under defined as a free user.... wth?
11696 pointsCommunity rank #2Supreme DeityTrue DEVianLifetime member
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Hiya dpaynex,
When you see a member marked with a gateway set to admin, this technically means that they didn't sign up with a gateway (or don't have a gateway attached to them), which means the plugin doesn't know which upgrade button to show.
This can happen when you manually assign someone to a level or if they signed up using the free gateway. Neither of these are things you want to do for your members.
Looking through your settings I didn't find anything that immediately seemed off, but being able to test a signup ourselves or look at your member rules directly would be helpful. Any way we can get a link and run a test signup?
11696 pointsCommunity rank #2Supreme DeityTrue DEVianLifetime member
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Hiya @dpaynex,
I took a look (thanks for the link) and it is still acting like something is not setup properly with the gateways. If you're ok with me logging in and having a look around it's possible I can spot something that's been overlooked.
Make sure to include a link referencing this thread. I'm about done for the day (getting late here in EST) so I may have to wait till tomorrow to look at it with a clear head, but we'll get it :)
48 pointsCommunity rank #1268VeteranJust Getting Started
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So few things im noticing.
Free Gateway deactivated
members can make new accounts, however even when going through registration and selecting free acount (which is actually just a normal subscription with price set to 0.00) they are made active, but with no sub, no level, and no gateway.
Free Gateway Activated
Members register, now it actually shows a subscribe button, for no cost. When member hits subscribe, they are activated, sub is set to free, access set to free, but gateway set to admin.
Also, doing a test register for the paid subscription. Member registers, subscribes to the paid membership, is sent to paypal, then redirected to site. Paypal gets the transaction, i get a IPN history, and funds go through. However in membership, it puts them in the free member sub, free member access, and gateway admin.
So it looks like all my problems are Gateway related?
6393 pointsCommunity rank #10Supreme DeityTrue DEVianLifetime member
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Okay, Have made some headway here :)
We have found an issue within the plugin that needs to be addressed that affects the registration. However I have a workaround in place that will get your users registered, assigned to a subscription, active and able to upgrade.
It will require you to temporarily keep Incomplete signups enabled.
Check it out and let me know if it's going well for you now.
48 pointsCommunity rank #1268VeteranJust Getting Started
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just made a test account. Under subscription there is still no way to upgrade. It shows your current subscription, shows theres an upgrade, but no button or anything to push to do so. Is the subscription link in the navbar and the page it brings you to where you are supposed to be able to upgrade? The page setting says this is were you can cancel or upgrade, but i have never seen any buttons or links to do so on that page.
New account gateways are still showing up as admin under the membership plug in. Is this ok? I was told earlier that if the gateway shows as Admin its because the gateway you have active was not able to be used for some reason, so its an error. is that correct?
6393 pointsCommunity rank #10Supreme DeityTrue DEVianLifetime member
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We are looking into fixing a few things that seem to break the gateway assignment, but you are fine with it as it is for now. The only work around right now is if you create a Finite subscription for the free level. Then things seem to work out the way we intend.
Sorry about this but we really want to have a real fix instead of just work around advice for you guys. :)
I can log in again and check around again just incase if you would like.
48 pointsCommunity rank #1268VeteranJust Getting Started
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I understand, and I appreciate all the work you guys do.
The one thing im just not clear on is the whole upgrade or cancel subscription page.
When a user makes an account, free or paid, and goes to the subscription page, it says "here you can view, cancel, or upgrade your subscription"
But there is no button/link/etc. So how are they suppossed to do that? Should there be buttons? Do I only I not have buttons?
If there is not suppossed to be any buttons then im good to go, the text the plugin puts there automatically just makes it sound like there should be a way to cancel or upgrade from that page. I just dont see anything to allow them to do so.
Also, just tried setting the free membership to finite like you said, just to see. Doesnt change anything on my end, even when you make a new account under the finite free subscription, it all looks the same, and even says "your subscription will renew automatically" even though its set to 1 day finite.
48 pointsCommunity rank #1268VeteranJust Getting Started
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Still looking for a response.
When a user makes an account, free or paid, and goes to the subscription page, it says "here you can view, cancel, or upgrade your subscription"
But there is no button/link/etc. So how are they suppossed to do that? Should there be buttons? Do I only I not have buttons?
If there is not suppossed to be any buttons then im good to go, the text the plugin puts there automatically just makes it sound like there should be a way to cancel or upgrade from that page. I just dont see anything to allow them to do so.
6393 pointsCommunity rank #10Supreme DeityTrue DEVianLifetime member
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I know you are trying to get this fixed up, and we are as well.
Looking into a few things further there seems to be a discrepancy with how the plugin was designed and with how it's actually being used by our members.
So we are trying to find a way to make this work as best we can as fast as we can. Unfortunately this is one time where our teams' time zone differences really comes in to play and we can only move so fast in our respective time zone :)
I will log back in to see if I can get it to work the same as I had during testing to make sure nothing is missing.
I can't tell you how much I appreciate your understanding and I respect your anxiousness to see this done.
48 pointsCommunity rank #1268VeteranJust Getting Started
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Thanks Kim.
Yeah, basically all im trying to do is have 2 levels of membership. The only difference is the free level cannot create groups, and the paid level can. Other than that they are the exact same.
Right now I can do that with the plugin. The only problem comes into play when a free member wants to become a paid member, there is no upgrade button or way to make that happen without registering all over again. And Paid members have no way to cancel that paid subscription without emailing me and having me go in manually to do it.
I really do appreciate all your teams help, I know the time zone thing makes it hard.
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Hiya dpaynex,
Based on yours and other members feedback we're re-thinking how we're doing the gateways a bit. We altered the process between 2.x to 3.0 in order to provide more flexibility with free levels, but obviously there's a disconnect in the process here.
We're addressing it and again, apologies for the inconvenience. Thanks for your patience here.
48 pointsCommunity rank #1268VeteranJust Getting Started
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No Thank you,
You guys have been great working with me and everyone else on this. I cant think a single company that goes out of there and logs in to your site to try and help you. The customer service and your products are fantastic.
You won't notice much difference in the interface, but the ability to create a FREE option has been greatly streamlined in the admin. In my tests this now works correctly by setting a payment to $0 for any subscription.
Anxious to see if this fixes your issues here so please give it a shot and let us know how it goes for ya.
48 pointsCommunity rank #1268VeteranJust Getting Started
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Do I need to setup anything up differently?
Just updated the plugin.
Still have 2 subscriptions. One set as $0 and one at $10 serial.
Made a new test account. All free memberships are still assigned gateway admin, and there is still no button showing up under subscription page to upgrade or cancel.
11696 pointsCommunity rank #2Supreme DeityTrue DEVianLifetime member
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Ok, I just made a change to your settings:
You had the free level subscription set to serial for one year and then serial for a month. This is incorrect, it should be serial for a finite time period (one year) and then move to the serial option. I made this change and now am able to get to the paypal portion.
Give it a whirl and see if it works for you (my test username was mjamestest).
Also, I noticed that after a year it went to serial but the time period was marked to 1 day. This means each day they would be charged $1.
48 pointsCommunity rank #1268VeteranJust Getting Started
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I had 1 last question and then im good to close this thread down.
All of the cancel and upgrade buttons are working now.
Except if you make a free subscription account, it says
Upgrades available, move to "Paid Subscription"
But the button says "no upgrades available". Is there a reason its saying this instead of just allow the free subscription to pay for the upgraded subscription?
11696 pointsCommunity rank #2Supreme DeityTrue DEVianLifetime member
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Hiya,
This is because membership has a limitation in allowing members to upgrade/move to another subscription. I believe by default it's 24 hours, but you can actually set it to a specific number of days through the settings in Membership>Options>Extras.
The purpose is to keep folks from "gaming" the system by picking one plan and then immediately moving to another. Hope this helps!
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@dpaynex, Thanks :) We're not done yet either... much more in store for both the Membership plugin and the way we support our members coming very very soon!
5 pointsCommunity rank #8355NewbieJust Getting Started
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Hi,
I downloaded the latest version, 3.0.1, of Membership and have the same issue. The gateway says admin and I have no option to change it. I guess that's why I can't list the users subscriptions on the profile page. I have a custom profile page and are trying to list the subscriptions for the user with <?php echo do_shortcode("[renewform]"); ?> in the template file. I can see the text but no buttons just like dpaynex.
I have only one gateway activated, PayPal Express Gateway. It's def a gateway issue.
5 pointsCommunity rank #8355NewbieJust Getting Started
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Well, I think i'll leave it to you guys.
I changed $active = get_option('M_active_gateways', array());
to $active = get_option('membership_activated_gateways', array());
Then I got some results in the array. And then I changed if(array_key_exists($key, $active)) { on row 1185
to if(in_array($key, $active)) {
and got some options in the second select. But I have no idea how you planned this plugin so it's hard for me to trace back everything in order to find the bug.
48 pointsCommunity rank #1268VeteranJust Getting Started
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Im still only getting the "Upgrades not Available" button on the subscription page. Under options the upgrade limit is set 1 day. But even a week later I still get the "upgrades not available" button.
I get the same results regardless if the subscription is set to finite, infinite, or serial. And yes I have the upgrade setup in the subscription as well, below the free level in the dripped content area.
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I'll get the update out as soon as I can and then we can see if that helps any. You won't get an upgrade path if the gateway for the user is set to Admin, so we need to get that part sorted first before moving on.
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You rock Barry! :)
Since my client only uses one gateway I could write a few lines and force that gateway in the database instead of "admin". So now I can demo the site til you release the fix. Great plugin, really!
48 pointsCommunity rank #1268VeteranJust Getting Started
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@Barry,
are referring to my problem or webbutveklarna?
I havent heard any word yet on my ever days after the 1 day setting on upgrades, my free members cannot upgrade to a paid membership and still get the "upgrades not available" button.
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Member (joined April 2012) Likes (0)
I followed the advice given in 3 other threads. And like those was not able to solve the problem.
Any help please. If there is no way for subscribers to upgrade their subscriptions i have no idea what to do.
Member (joined April 2012) Likes (0)
I deactivated, unistalled, and reinstalled the plug in.
Now suddenly
wp_m_communications Missing
If I tell it to repair tables, it says it fixed it.
However if you recheck after that it says its missing again.
Also nothing updates now and plugin not working.
People Person (joined February 2012) Likes (0)
Hi there, and Welcome to WPMUdev forums :)
There is a bit of a stink right now with this membership release, we are still working out the bugs from a major rewrite so we are so glad you are reporting and bearing with us
Can you check and see if your Members are Activated in the Dashboard>Members>All Members, also which gateway is showing there? which gateways do you have activated?
this will give us a good place to start :)
Member (joined April 2012) Likes (0)
Hello Kimberly
Under Dashboard>Members>All Members
Admin is Active and shows nothing under Gateway.
Both of my "test" accounts are listed as active and Gateway is admin.
As far as gateways I have both Free membership gateway and Paypal Express Gateway active.
I was able to solve my wp_m_communications error with another fresh install.
So the current issues are:
No Button/Link to upgrade subscription.
Subscription page says "this is the page to change, upgrade, or cancel your subscription", However there is also no buttons for canceling.
People Person (joined February 2012) Likes (0)
Can you change the Gateway of the test accounts and see if this changes anything?
Member (joined April 2012) Likes (0)
I have the same results no matter what Gateways I have active.
Also under members section, if I go to change their gateway (currently listed as admin) i have no other options to change it to anything. Only Admin is an option.
Member (joined April 2009) Likes (0)
Hiya dpaynex,
I just quickly looked at the first post here:
For your site, you'll only want to use the PayPall Express gateway. If you have a free portion, enter in a 0 for the amount in the subscription settings.
Deactivate the free gateway and test a new signup please.
Member (joined April 2012) Likes (0)
I removed the free gateway.
Now when creating a test account, and select the free membership, it does say free and takes me to the welcome page.
However when you click subscriptions, it says something along the lines of "you do not have any current subscriptions".
Also when logged in as admin Dashboard>All Members
It shows the test account as active, but nothing listed for subscription, level, or gateway. If I manually add them to the free subscription, it then automatically puts them into the correct user level, but gateway becomes Admin with no other options.
Member (joined April 2012) Likes (0)
Just an update. I have gotten it setup so members registering for the free membership, now creates an account that shows up with the correct subscription and access level. However Gateway still shows as "Admin".
When you create a new account, it tells you that you have successfully registered and asks if you would like to update now.
However clicking on subscription still takes you the subscription page. It says
Your Current Subscriptions are listed here. You can renew, cancel, or upgrade your subscription using the forums below.
Free Subscription
your membership is set to automatically renew
Upgrade from free subscription.
Move to: Paid Subscription
However there are no links/buttons to click in order to do so.
So im making progress. However the original problem of No buttons for upgrade or cancel still persists.
Also, when testing a paid subscription. They are directed to paypal. The transaction works and I receive payment. They are told it was successfull. But under membership it shows them active but set to the free membership. So basically nothing is working right....
Member (joined April 2012) Likes (0)
upgraded to the new RC3 version.
Same problems persist.
All accounts show as gateway admin
Paid accounts are charged, funds goes through, but membership puts them at the free level subscription, not the paid level.
Free accounts and Paid accounts have no buttons/links under subscription to cancel or upgrade.
Is there a better method of getting support for this plugin? Ive been pulling my hair out for 3 days over this and getting nowhere. And waiting half a day per reply is not going to help me get this sorted anytime soon.
Member (joined April 2012) Likes (0)
Im at my wits end. I just cant seem to figure out why this plugin refuses to work for me. I have followed the advice here and in countless of other threads. None of the solutions are working for me. So here is a GIANT! screenshot thread of all my options. Because honestly, Im on my last leg.
Problems I am having:
Registering under the "free subscription" puts the user with no defined subscription, no defined access level, and no gateway. And user sees "you do not have a subscription" on their end.
Registering with the "paid" subscription, puts the under defined as a free user.... wth?
Member (joined April 2012) Likes (0)
continued
Member (joined April 2009) Likes (0)
Hiya dpaynex,
When you see a member marked with a gateway set to admin, this technically means that they didn't sign up with a gateway (or don't have a gateway attached to them), which means the plugin doesn't know which upgrade button to show.
This can happen when you manually assign someone to a level or if they signed up using the free gateway. Neither of these are things you want to do for your members.
Looking through your settings I didn't find anything that immediately seemed off, but being able to test a signup ourselves or look at your member rules directly would be helpful. Any way we can get a link and run a test signup?
Thanks. You'll get there, we're here to help :)
Member (joined April 2012) Likes (0)
The website is http://www.paracircle.com
if you would like I can even email you the buddypress admin login/password so you can look around yourself.
really appreciate all the help, you guys rock.
David.
Member (joined April 2009) Likes (0)
Hiya @dpaynex,
I took a look (thanks for the link) and it is still acting like something is not setup properly with the gateways. If you're ok with me logging in and having a look around it's possible I can spot something that's been overlooked.
Shoot a message to my attention via the contact form here:
http://premium.wpmudev.org/contact/
Make sure to include a link referencing this thread. I'm about done for the day (getting late here in EST) so I may have to wait till tomorrow to look at it with a clear head, but we'll get it :)
Thanks!
Member (joined April 2012) Likes (0)
Thank you Mason,
sent a message through the contact form, attention you.
David
Member (joined April 2012) Likes (0)
back it this morning, hopefully we can make some headway.
Member (joined April 2012) Likes (0)
So few things im noticing.
Free Gateway deactivated
members can make new accounts, however even when going through registration and selecting free acount (which is actually just a normal subscription with price set to 0.00) they are made active, but with no sub, no level, and no gateway.
Free Gateway Activated
Members register, now it actually shows a subscribe button, for no cost. When member hits subscribe, they are activated, sub is set to free, access set to free, but gateway set to admin.
Also, doing a test register for the paid subscription. Member registers, subscribes to the paid membership, is sent to paypal, then redirected to site. Paypal gets the transaction, i get a IPN history, and funds go through. However in membership, it puts them in the free member sub, free member access, and gateway admin.
So it looks like all my problems are Gateway related?
People Person (joined February 2012) Likes (0)
Going to help Mason out here and log in! I see that you posted recently, I don't want to move in there with you and mess up anything!
Let me know :)
Member (joined April 2012) Likes (0)
Im logged out of the site right now. So feel free to login in and see what you can find.
Ive pretty much tried everything at some point and still cant seem to find the problem. So i was going to wait and see what you guys come up with.
Thanks for the help.
People Person (joined February 2012) Likes (0)
Okay!
No Problem, it's what we do ;)
People Person (joined February 2012) Likes (0)
Okay, Have made some headway here :)
We have found an issue within the plugin that needs to be addressed that affects the registration. However I have a workaround in place that will get your users registered, assigned to a subscription, active and able to upgrade.
It will require you to temporarily keep Incomplete signups enabled.
Check it out and let me know if it's going well for you now.
I'll attach pics of what I saw :)
Member (joined April 2012) Likes (0)
Ill login right now and check it out.
Thank you all so much.
So was it something i had setup wrong?
Im ok with incomplete registration being on so long as the rest is working.
Member (joined April 2012) Likes (0)
just made a test account. Under subscription there is still no way to upgrade. It shows your current subscription, shows theres an upgrade, but no button or anything to push to do so. Is the subscription link in the navbar and the page it brings you to where you are supposed to be able to upgrade? The page setting says this is were you can cancel or upgrade, but i have never seen any buttons or links to do so on that page.
New account gateways are still showing up as admin under the membership plug in. Is this ok? I was told earlier that if the gateway shows as Admin its because the gateway you have active was not able to be used for some reason, so its an error. is that correct?
Member (joined April 2012) Likes (0)
still looking for some help on this, just bumping cause im 2 pages deep in the threads now.
People Person (joined February 2012) Likes (0)
We are looking into fixing a few things that seem to break the gateway assignment, but you are fine with it as it is for now. The only work around right now is if you create a Finite subscription for the free level. Then things seem to work out the way we intend.
Sorry about this but we really want to have a real fix instead of just work around advice for you guys. :)
I can log in again and check around again just incase if you would like.
Best,
Kimberly
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I understand, and I appreciate all the work you guys do.
The one thing im just not clear on is the whole upgrade or cancel subscription page.
When a user makes an account, free or paid, and goes to the subscription page, it says "here you can view, cancel, or upgrade your subscription"
But there is no button/link/etc. So how are they suppossed to do that? Should there be buttons? Do I only I not have buttons?
If there is not suppossed to be any buttons then im good to go, the text the plugin puts there automatically just makes it sound like there should be a way to cancel or upgrade from that page. I just dont see anything to allow them to do so.
Also, just tried setting the free membership to finite like you said, just to see. Doesnt change anything on my end, even when you make a new account under the finite free subscription, it all looks the same, and even says "your subscription will renew automatically" even though its set to 1 day finite.
Member (joined April 2012) Likes (0)
had a few other people make test accounts. No one else is able to cancel or upgrade from the subscription page as there is no buttons/links.
So am I just misreading everything? Are there supposed to even be buttons?
Member (joined April 2012) Likes (0)
really hate to keep bumping my own thread, but I really need the answer.
Member (joined April 2012) Likes (0)
Still looking for a response.
People Person (joined February 2012) Likes (0)
I know you are trying to get this fixed up, and we are as well.
Looking into a few things further there seems to be a discrepancy with how the plugin was designed and with how it's actually being used by our members.
So we are trying to find a way to make this work as best we can as fast as we can. Unfortunately this is one time where our teams' time zone differences really comes in to play and we can only move so fast in our respective time zone :)
I will log back in to see if I can get it to work the same as I had during testing to make sure nothing is missing.
I can't tell you how much I appreciate your understanding and I respect your anxiousness to see this done.
Kimberly
Member (joined April 2012) Likes (0)
Thanks Kim.
Yeah, basically all im trying to do is have 2 levels of membership. The only difference is the free level cannot create groups, and the paid level can. Other than that they are the exact same.
Right now I can do that with the plugin. The only problem comes into play when a free member wants to become a paid member, there is no upgrade button or way to make that happen without registering all over again. And Paid members have no way to cancel that paid subscription without emailing me and having me go in manually to do it.
I really do appreciate all your teams help, I know the time zone thing makes it hard.
Member (joined April 2009) Likes (0)
Hiya dpaynex,
Based on yours and other members feedback we're re-thinking how we're doing the gateways a bit. We altered the process between 2.x to 3.0 in order to provide more flexibility with free levels, but obviously there's a disconnect in the process here.
We're addressing it and again, apologies for the inconvenience. Thanks for your patience here.
Member (joined April 2012) Likes (0)
No Thank you,
You guys have been great working with me and everyone else on this. I cant think a single company that goes out of there and logs in to your site to try and help you. The customer service and your products are fantastic.
really looking forward to what you come up with.
Member (joined April 2009) Likes (0)
Hiya dpaynex,
Please head over to membership and grab the version that's now there:
http://premium.wpmudev.org/project/membership
You won't notice much difference in the interface, but the ability to create a FREE option has been greatly streamlined in the admin. In my tests this now works correctly by setting a payment to $0 for any subscription.
Anxious to see if this fixes your issues here so please give it a shot and let us know how it goes for ya.
Thanks again!
Member (joined April 2012) Likes (0)
Do I need to setup anything up differently?
Just updated the plugin.
Still have 2 subscriptions. One set as $0 and one at $10 serial.
Made a new test account. All free memberships are still assigned gateway admin, and there is still no button showing up under subscription page to upgrade or cancel.
Am I doing something wrong?
Member (joined April 2009) Likes (0)
Hiya,
I think I have login credentials to your site, let me find them and take a look myself.
Thanks!
Member (joined April 2012) Likes (0)
I got it figured out Mason.
Just had to change to user registration under Options from Free, to None.
When set to none, everything is working perfectly now.
You guys are AWESOME!
Member (joined April 2009) Likes (0)
Ok, I just made a change to your settings:
You had the free level subscription set to serial for one year and then serial for a month. This is incorrect, it should be serial for a finite time period (one year) and then move to the serial option. I made this change and now am able to get to the paypal portion.
Give it a whirl and see if it works for you (my test username was mjamestest).
Also, I noticed that after a year it went to serial but the time period was marked to 1 day. This means each day they would be charged $1.
Hope this helps. Let us know. Thanks!
Member (joined April 2009) Likes (0)
hehe, we're posting on top of each other, but cool! Glad it's working :D
Let's resolve this thread (as it's kinda lengthy) and open a new one if you run into any more bumps. How does that sound?
Member (joined April 2012) Likes (0)
I had 1 last question and then im good to close this thread down.
All of the cancel and upgrade buttons are working now.
Except if you make a free subscription account, it says
Upgrades available, move to "Paid Subscription"
But the button says "no upgrades available". Is there a reason its saying this instead of just allow the free subscription to pay for the upgraded subscription?
Member (joined April 2012) Likes (0)
Example,
this is what you see under subscription when you make a free account.
I think i may have my subscriptions wacky.
Basically I just want 2 levels.
Free Level, costs 0$, never expires, lasts forever
Paid Level: set cost that renews automatically every month.
But I want the options for free users to upgrade to paid, and be able to cancel at a future date and be back at the free level.
Member (joined April 2009) Likes (0)
Hiya,
This is because membership has a limitation in allowing members to upgrade/move to another subscription. I believe by default it's 24 hours, but you can actually set it to a specific number of days through the settings in Membership>Options>Extras.
The purpose is to keep folks from "gaming" the system by picking one plan and then immediately moving to another. Hope this helps!
Member (joined April 2012) Likes (0)
Mason, your awesome.
I totally forgot about that.
You may now close this thread with a very happy and resolved Original Poster.
You guys rock, best Customer Service i have ever be in contact with.
Thank you.
People Person (joined February 2012) Likes (0)
Closing as per your statement
So glad you got this resolved :)
Member (joined April 2009) Likes (0)
@dpaynex, Thanks :) We're not done yet either... much more in store for both the Membership plugin and the way we support our members coming very very soon!
Member (joined April 2012) Likes (0)
Hi,
I downloaded the latest version, 3.0.1, of Membership and have the same issue. The gateway says admin and I have no option to change it. I guess that's why I can't list the users subscriptions on the profile page. I have a custom profile page and are trying to list the subscriptions for the user with
<?php echo do_shortcode("[renewform]"); ?>in the template file. I can see the text but no buttons just like dpaynex.I have only one gateway activated, PayPal Express Gateway. It's def a gateway issue.
Developer (joined June 2008) Likes (0)
If you hover under the Admin in the gateway column, you'll get a link that allows you to change it.
Member (joined April 2012) Likes (0)
That was the first thing I tried. I only have the "admin" option there.
Member (joined April 2012) Likes (0)
Another thing...
In membershipincludes -> classes -> membershipadmin.php on row 1155 you'll find
$active = get_option('M_active_gateways', array());Any clue why this array is empty? I have the Paypal Express gateway activated.
I'll search some more.
Developer (joined June 2008) Likes (0)
looking in to it.
Member (joined April 2012) Likes (0)
Well, I think i'll leave it to you guys.
I changed
$active = get_option('M_active_gateways', array());to
$active = get_option('membership_activated_gateways', array());Then I got some results in the array. And then I changed
if(array_key_exists($key, $active)) {on row 1185to
if(in_array($key, $active)) {and got some options in the second select. But I have no idea how you planned this plugin so it's hard for me to trace back everything in order to find the bug.
Developer (joined June 2008) Likes (0)
HI, I've got this fixed now - we're just putting together a few more little fixes in and we'll get a new release out as soon as we can.
Member (joined April 2012) Likes (0)
Im still only getting the "Upgrades not Available" button on the subscription page. Under options the upgrade limit is set 1 day. But even a week later I still get the "upgrades not available" button.
I get the same results regardless if the subscription is set to finite, infinite, or serial. And yes I have the upgrade setup in the subscription as well, below the free level in the dripped content area.
Developer (joined June 2008) Likes (0)
I'll get the update out as soon as I can and then we can see if that helps any. You won't get an upgrade path if the gateway for the user is set to Admin, so we need to get that part sorted first before moving on.
Member (joined April 2012) Likes (0)
The gateway part is working for me.
It shows all account made on my page as gateway "paypal express".
My "upgrade" button is just stuck on "upgrades not available",
Developer (joined June 2008) Likes (0)
Aha - I think I've found the issue, working on getting it sorted now.
Member (joined April 2012) Likes (0)
You rock Barry! :)
Since my client only uses one gateway I could write a few lines and force that gateway in the database instead of "admin". So now I can demo the site til you release the fix. Great plugin, really!
Member (joined April 2012) Likes (0)
@Barry,
are referring to my problem or webbutveklarna?
I havent heard any word yet on my ever days after the 1 day setting on upgrades, my free members cannot upgrade to a paid membership and still get the "upgrades not available" button.
Member (joined April 2012) Likes (0)
still looking for an answer on this. please help.
Developer (joined June 2008) Likes (0)
We have a fix in place, we're going to run it through a few tests but should hopefully have it out after the weekend.
Member (joined April 2012) Likes (0)
Fantastic, thank you!
People Person (joined February 2012) Likes (0)
Just looking for progress update :)
Member (joined April 2012) Likes (0)
Problem still persists.
Was told to wait for the new version of membership that has not been released yet.
Member (joined April 2009) Likes (0)
Should be out within the next few hours! Apologies for the delay.
Member (joined April 2012) Likes (0)
You guys rock,
Just updated and problems solved.
Awesome Customer Service as always.
Thanks.
Member (joined April 2009) Likes (0)
Woohoo!
Thanks for letting us know :D
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