Support System plugin on BuddyPress

Started in 5th February 2010 (6 months ago) #

Hi,

I installed the Support System Plugin on my BuddyPress site. Was this a bad idea?

While I see the Support Ticket Manager and the FAQ Manager under Site Admin, there is no button or such to access it from BP. Is there a way to get System Support working for BP? Can I maually add the buttons for user to access this tool?

Kind Regards,
Larry

Help & Support from WPMU Dev members and staff

Andrew

Posted on 5th February 2010 (6 months ago) #

Hiya,

I'm afraid this plugin is only displayed in the admin panel. You can definitely link to it from other locations though.

Thanks,
Andrew

Posted on 6th February 2010 (6 months ago) #

Hi,

What are the links? How do I determine the links? I would be happy to add them to a BP page for people to use.

Kind regards,
Larry

Andrew

Posted on 6th February 2010 (6 months ago) #

Hiya,

You'll need to determine the primary blog for a member and then link to the support page in that admin panel.

Thanks,
Andrew

Posted on 7th February 2010 (6 months ago) #

Ah,

I did not realize that the only interface is the site admin panel. Yes, that is what you wrote in your first reply, but it took a while to sink in.

It seems to be working fine. It was added automatically to my test blog, I submitted a ticket and the email was sent once I closed it.

I have not added anything as an FAQ yet, but I may try adding your user videos to it.

Kind regards,
Larry

http://my-woodcraft.com/wp-admin/wpmu-admin.php?page=ticket-manager&tid=1

Posted on 7th February 2010 (6 months ago) #

Hi,

The email text I get in these Support emails has some html tags stuff that is not displaying properly:
<p>Test Ticket</p>
I don't think this is related to Outlook & Opera not showing html email, so I'm wondering if there is a fix? This leads me to ask howI can change the email to add something like this:

We try our best to respond to all tickets within in 24 hours.

Kind Regards,
my-woodcraft Team

Here is the letter.
*** DO NOT REPLY TO THIS EMAIL ***

Subject: test ticket
Status:
Priority: Low

Visit:

to reply to view the new ticket.

------------------------------
Begin Ticket Message
------------------------------

test4 said:

<p>Test Ticket</p>

------------------------------
End Ticket Message
------------------------------

Ticket URL:
http://my-woodcraft.com/wp-admin/wpmu-admin.php?page=ticket-manager&tid=1

Rind regards,
Larry

Andrew

Posted on 7th February 2010 (6 months ago) #

Hiya,

We'll take a look at the html tags issue this week.

This leads me to ask howI can change the email to add something like this

You'll have to edit the plugin I'm afraid. Just do a search for "Begin Ticket Message" and you should find it in the code.

Thanks,
Andrew

Posted on 9th February 2010 (6 months ago) #

Hi,

Two more problems have surfaced with the Support System Plugin related to FAQa:

1). "General Questions (65,535 quesions available)" Actually, I have added about 12. I suspect it may not like my adding videos like "Using he media library, tho the embeddeed code you provide works just fine to view the vieo.

2). How do I delete an FAQ question? I go into FAQ Manager, check the question and press "delete Questions", but it is not deleted.

Kind regards,
larry

Andrew