After updating to WPMU-Nelo 2.2.1 I lost all our theme-specific images and am no longer able to upload them. To clarify, I am unable to use the theme's built-in function for uploading the intro image, top header logo, and blog box images for the custom homepage.
I had various customizations and am using the child theme so I went through all core files to update my child properly. I had to re-activate the child and in doing so lost all the sidebar widgets (which were easy to replace thanks to WP 3.3's inactive sidebars), and all the homepage images also disappeared. Now I am unable to replace them.
I did confirm that the theme's custom image gallery uploader is functioning properly, as is the background image uploader and our WP media gallery. It is only the Custom Homepage image upload that no longer works. I get the spinning icon with a "processing" message but when the page refreshes no image has been uploaded. If I use the Upload and Crop Option, I get nothing but the "Please Wait..." message forever (well, at least 5 minutes which is the longest I bothered waiting for 126kb jpeg). There are no errors in the server logs.
Are these images still getting stored in the blogs.dir/x/thumb directory? I notice the old files are still there, but they do not display. I have confirmed proper permissions for this and the theme directories, but it doesn't even work when set to 777.
After updating to WPMU-Nelo 2.2.1 I lost all our theme-specific images and am no longer able to upload them. To clarify, I am unable to use the theme's built-in function for uploading the intro image, top header logo, and blog box images for the custom homepage.
I had various customizations and am using the child theme so I went through all core files to update my child properly. I had to re-activate the child and in doing so lost all the sidebar widgets (which were easy to replace thanks to WP 3.3's inactive sidebars), and all the homepage images also disappeared. Now I am unable to replace them.
I did confirm that the theme's custom image gallery uploader is functioning properly, as is the background image uploader and our WP media gallery. It is only the Custom Homepage image upload that no longer works. I get the spinning icon with a "processing" message but when the page refreshes no image has been uploaded. If I use the Upload and Crop Option, I get nothing but the "Please Wait..." message forever (well, at least 5 minutes which is the longest I bothered waiting for 126kb jpeg). There are no errors in the server logs.
Are these images still getting stored in the blogs.dir/x/thumb directory? I notice the old files are still there, but they do not display. I have confirmed proper permissions for this and the theme directories, but it doesn't even work when set to 777.
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Sales & Support Pro
—
5th January 2012 (4 months ago)
#
Hiya!
Do you see any error messages when this happens? I'm also seeing the same issue in my tests so I'm going to ask the developer to take a look.
I get these error messages, which I'm adding for the benefit of the developer:
Warning: move_uploaded_file(/home/dev4/public_html/wp-content/uploads/thumb/top_header_normal.jpg) [function.move-uploaded-file]: failed to open stream: No such file or directory in /home/dev4/public_html/wp-content/themes/wpmu-nelo/lib/functions/options-functions.php on line 1609
Warning: move_uploaded_file() [function.move-uploaded-file]: Unable to move '/tmp/php2JQO4j' to '/home/dev4/public_html/wp-content/uploads/thumb/top_header_normal.jpg' in /home/dev4/public_html/wp-content/themes/wpmu-nelo/lib/functions/options-functions.php on line 1609
Warning: chmod() [function.chmod]: No such file or directory in /home/dev4/public_html/wp-content/themes/wpmu-nelo/lib/functions/options-functions.php on line 1610
Hi, I'm also having the same problem. I tried the fix above by replacing the options-functions.php file. This partially worked as the old images show up in the admin area, but not the live site. I even tried deleting them and re-uploading but they are still not showing up.
I updated to v 2.2.2 and the existing images appeared on the Custom Homepage admin page, but not on the front end.
I deleted the images from the admin successfully and was then able to upload new files. Again, these images showed on the admin page, but not on the public website.
Something funky is still going on. Thanks for the help!
Update: I found these in the server error log, and hope they may help troubleshoot this issue...
[Thu Jan 05 11:34:14 2012] [error] File does not exist: /home/triblogs/public_html/wp-content/themes/wpmu-nelo/lib/css/none, referer: http://tripawds.net/wp-content/themes/wpmu-nelo/lib/css/base.css?ver=2.2.2
[Thu Jan 05 11:20:29 2012] [error] File does not exist: /home/triblogs/public_html/wp-content/themes/wpmu-nelo/lib/css/none, referer: http://tripawds.net/wp-content/themes/wpmu-nelo/lib/css/base.css?ver=2.2.2
[Thu Jan 05 01:46:19 2012] [error] script '/home/triblogs/public_html/wp-content/themes/wpmu-nelo-child/timthumb.php' not found or unable to stat
[Thu Jan 05 01:46:16 2012] [error] script '/home/triblogs/public_html/wp-content/themes/wpmu-nelo-child/thumb.php' not found or unable to stat
Does Nelo use TimThumb!?!? I sure hope it's the secure version...
Any idea when there will be a fix? I really like this theme, but we're using it for our home page and I can't have the images continue to be down. Is there a more stable version I should use until there is a fix?
OK 2.1.7 isn't an option if you have WP up to date (3.3) ... so now I'm stuck. Really need to get this site done in the next few days, if I don't have a homepage soon I'm gonna have to scrap it and rebuild with an older WP and Nelo combo ...... please help, Richie!
OK 2.1.7 isn't an option if you have WP up to date (3.3)
???
We've been running Nelo v. 2.1.7 at Tripawds which we keep current, now at WP 3.3.1, without any noticeable issues. Turning debug on reveals numerous reports of deprecated stuff, but no show stoppers.
It doesn't render correctly at all for me - layout, font etc all wrong. Tried downloading a fresh copy of 2.1.7 and same issue. Thought maybe it was a child theme issue, but it wasn't. The 2.1.7 copy I downloaded works fine on another dev site on older WP, but not on this version of WP I updated to today.
Guess it'll teach me for updating so close to a site launch. I have four days to sort it out.
The uploader works fine now - thanks. But I have a new problem!
Now none of the three boxes display at all on my homepage - only on individual pages. They display fine there but I can't spot any obvious reason why they're not displaying on the homepage. I don't just mean the pictures - I mean the entire boxes have disappeared on the custom homepage.
(I don't have a child theme enabled at the moment, so it's not that)
Right. It works on a fresh install but not on the site I was building, so I guess I have to bin it and restart. No idea what could be causing it seeing as I deleted the theme via FTP before uploading 2.2.3, not aware of anything else that I know how to edit that would be permanently changed by a prior Nelo install.
After updating parent theme to Nelo 2.2.4 the existing images appeared on the home page. But upon attempting upload the admin page refreshed with a blank screen (see attached), and the legacy images disappeared from the front end. Clicking the Custom Homepage admin link refreshes the page with images showing, but still no images on the site home page.
Coincidentally, these errors appear in my log around the same time:
I've marked this as resolved again since the issue I reported last has been resolved. We are concurrently migrating to a new server and had some permissions conflict going on. I have since confirmed successful upload and display of images via the Nelo admin. Now, if we could only nail these final styling issues, and the missing results page sidebar. :-)
Responses (20)
Sales & Support Pro — 5th January 2012 (4 months ago) #
Hiya!
Do you see any error messages when this happens? I'm also seeing the same issue in my tests so I'm going to ask the developer to take a look.
I get these error messages, which I'm adding for the benefit of the developer:
Thanks,
Phil
Geeky Developer — 5th January 2012 (4 months ago) #
hiya..its the global $blog_id position issue...try replace the attach file to
lib/functions/options-functions.php
ps
this should also fix the error message in single wp mentions by phil
Member — 5th January 2012 (4 months ago) #
Hi, I'm also having the same problem. I tried the fix above by replacing the options-functions.php file. This partially worked as the old images show up in the admin area, but not the live site. I even tried deleting them and re-uploading but they are still not showing up.
Member — 5th January 2012 (4 months ago) #
To add, I just updated to Nelo 2.2.2 and still cannot get the images to show up. They show up in the admin area but not on the website.
Member — 5th January 2012 (4 months ago) #
Same here...
I updated to v 2.2.2 and the existing images appeared on the Custom Homepage admin page, but not on the front end.
I deleted the images from the admin successfully and was then able to upload new files. Again, these images showed on the admin page, but not on the public website.
Something funky is still going on. Thanks for the help!
Member — 5th January 2012 (4 months ago) #
Update: I found these in the server error log, and hope they may help troubleshoot this issue...
Does Nelo use TimThumb!?!? I sure hope it's the secure version...
Member — 6th January 2012 (4 months ago) #
Any idea when there will be a fix? I really like this theme, but we're using it for our home page and I can't have the images continue to be down. Is there a more stable version I should use until there is a fix?
Member — 6th January 2012 (4 months ago) #
FYI: v. 2.1.7 works fine for us on our live site ( http://tripawds.com ). Thankfully we updated to 2.2.2 on our test site before making the change.
Member — 6th January 2012 (4 months ago) #
Thank you. I went back to 2.1.7 and it's working. I'll make sure to test it on our development site before upgrading next time.
Member — 7th January 2012 (4 months ago) #
Same issue here, will try downgrading to 2.1.7.
Member — 7th January 2012 (4 months ago) #
OK 2.1.7 isn't an option if you have WP up to date (3.3) ... so now I'm stuck. Really need to get this site done in the next few days, if I don't have a homepage soon I'm gonna have to scrap it and rebuild with an older WP and Nelo combo ...... please help, Richie!
Member — 7th January 2012 (4 months ago) #
???
We've been running Nelo v. 2.1.7 at Tripawds which we keep current, now at WP 3.3.1, without any noticeable issues. Turning debug on reveals numerous reports of deprecated stuff, but no show stoppers.
http://tripawds.com
Member — 7th January 2012 (4 months ago) #
It doesn't render correctly at all for me - layout, font etc all wrong. Tried downloading a fresh copy of 2.1.7 and same issue. Thought maybe it was a child theme issue, but it wasn't. The 2.1.7 copy I downloaded works fine on another dev site on older WP, but not on this version of WP I updated to today.
Guess it'll teach me for updating so close to a site launch. I have four days to sort it out.
Geeky Developer — 9th January 2012 (4 months ago) #
hi guys
the latest nelo 2.2.3 should fix all the above issue.
please report here again if any more issue comes up:)
cheers
Member — 9th January 2012 (4 months ago) #
Hi Richie,
The uploader works fine now - thanks. But I have a new problem!
Now none of the three boxes display at all on my homepage - only on individual pages. They display fine there but I can't spot any obvious reason why they're not displaying on the homepage. I don't just mean the pictures - I mean the entire boxes have disappeared on the custom homepage.
(I don't have a child theme enabled at the moment, so it's not that)
Any thoughts?
Geeky Developer — 10th January 2012 (4 months ago) #
thats odd, the bottom content will be hidden only when viewing in forum bbpress page ( a new condition added to latest version)
whats your site setup?..single or multisite...with buddypress or not?
Member — 10th January 2012 (4 months ago) #
Single site, no Buddypress, tried disabling all plugins, reinstalling Nelo etc ....... same result. They show everywhere but the homepage!
The code calling for the bottom-content.php file is present in home.php exactly as it is in page.php.
What could be at fault?
Member — 10th January 2012 (4 months ago) #
Right. It works on a fresh install but not on the site I was building, so I guess I have to bin it and restart. No idea what could be causing it seeing as I deleted the theme via FTP before uploading 2.2.3, not aware of anything else that I know how to edit that would be permanently changed by a prior Nelo install.
Member — 16th January 2012 (4 months ago) #
Sorry, this topic is not resolved...
After updating parent theme to Nelo 2.2.4 the existing images appeared on the home page. But upon attempting upload the admin page refreshed with a blank screen (see attached), and the legacy images disappeared from the front end. Clicking the Custom Homepage admin link refreshes the page with images showing, but still no images on the site home page.
Coincidentally, these errors appear in my log around the same time:
[Sun Jan 15 22:50:39 2012] [error] File does not exist: /home/triblogs/public_html/wp-content/themes/wpmu-nelo/lib/css/none, referer: http://tripawds.net/wp-content/themes/wpmu-nelo/lib/css/base.css?ver=2.2.4
[Sun Jan 15 22:50:24 2012] [error] File does not exist: /home/triblogs/public_html/wp-content/themes/wpmu-nelo/lib/css/none, referer: http://tripawds.net/wp-content/themes/wpmu-nelo/lib/css/base.css?ver=2.2.4
[Sun Jan 15 22:15:32 2012] [error] File does not exist: /home/triblogs/public_html/wp-content/themes/wpmu-nelo/lib/css/none, referer: http://tripawds.net/
[Sun Jan 15 22:15:14 2012] [error] File does not exist: /home/triblogs/public_html/wp-content/themes/wpmu-nelo/lib/css/none, referer: http://tripawds.net/
Anyone? Certain other styling issues and conflicts with plugin stylesheets still exist after this update which I'll address in another topic.
Member — 16th January 2012 (4 months ago) #
I've marked this as resolved again since the issue I reported last has been resolved. We are concurrently migrating to a new server and had some permissions conflict going on. I have since confirmed successful upload and display of images via the Nelo admin. Now, if we could only nail these final styling issues, and the missing results page sidebar. :-)
Thanks guys (and gals)!
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