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Support Chimp
—
2nd February 2012 (3 months ago)
#
Hey John.
All fixed up for you now.
The issue was the files still existed on your server, you had renamed them to something like xxxxxxdomain-mapping.php
They needed deleting completely.
Anyway, all done and I also took the liberty of upgrading for you whilst I was in FTP, so you have the latest version of Domain Mapping installed now. You can Network Deactivate it from the admin if needed. :-)
Responses (5)
Support Chimp — 2nd February 2012 (3 months ago) #
Hey John.
Can I please check you didn't also install this plugin within your wp-content/plugins directory?
The new version can go right in there as well, so I just wanted to be sure.
Can you also be sure all cache is cleared, even through a plugin if used.
If the code is not there, then there would be nothing make it show in the admin, which is why I wonder about the above...
Let me know how you get on. :-)
Take care.
Member — 2nd February 2012 (3 months ago) #
Hi timothy
Definetly not installed into plugins, it was in Muplugins,but removed it from there.
I have cleared the cache but it is still showing.
Obviously it does not unisntall like a normal plugin through the plugin menu options
thanks
Support Chimp — 2nd February 2012 (3 months ago) #
Would it be possible for me to take a look?
It should uninstall like a normal plugin. But I can check it out for you if you wish. :-)
I'd need full admin access and FTP details, you can send them through our contact form:
http://premium.wpmudev.org/contact/
Just be sure to mark it for my attention so that I don't miss it. :-)
Thanks.
Member — 2nd February 2012 (3 months ago) #
Hi Timotht
It never showed up as a plugin
It only appeared in settings option
I will send you FTP details if you could look it would be greatly appreciated
Regards
John
Support Chimp — 2nd February 2012 (3 months ago) #
Hey John.
All fixed up for you now.
The issue was the files still existed on your server, you had renamed them to something like xxxxxxdomain-mapping.php
They needed deleting completely.
Anyway, all done and I also took the liberty of upgrading for you whilst I was in FTP, so you have the latest version of Domain Mapping installed now. You can Network Deactivate it from the admin if needed. :-)
Take care.
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