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dfathers
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19th September 2011 (8 months ago)
We want users to be able to checkout with Paypal Express as simple as possible, however MarketPress seems to take users to a blank page if a user doesn't enter in perfect Zip-code information. (The zip code passes the Shipping Page's validation checks because it's the right # of characters, but in reality the zip doesn't match the city)
For example:
If I enter in totally valid information, but enter in the wrong zip code and click "Continue Checkout" I'm taken TO A BLANK PAGE, and have to click "Continue Checkout" to see the Paypal error message... Is there a potential fix for this? Seems like the error message should appear on the shipping page since other fields like email, state, etc. are validated on that page...
We want users to be able to checkout with Paypal Express as simple as possible, however MarketPress seems to take users to a blank page if a user doesn't enter in perfect Zip-code information. (The zip code passes the Shipping Page's validation checks because it's the right # of characters, but in reality the zip doesn't match the city)
For example:
If I enter in totally valid information, but enter in the wrong zip code and click "Continue Checkout" I'm taken TO A BLANK PAGE, and have to click "Continue Checkout" to see the Paypal error message... Is there a potential fix for this? Seems like the error message should appear on the shipping page since other fields like email, state, etc. are validated on that page...
Also want to add. After a user makes it to the Paypal error page they see a message like this: There was a problem connecting to PayPal to setup your purchase. Please try again.
10736 - Shipping Address Invalid City State Postal Code - A match of the Shipping Address City, State, and Postal Code failed.
Below that message is a button "Continue Checkout", which takes the user to this same error page. Shouldn't there be a "Go Back" link so users can at least correct their information? Is this possible?
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19th September 2011 (8 months ago)
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Hi dfathers,
That's strange, so the blank page only comes up when an incorrect zip-code is entered?
Could you let us know, first off, what versions of WordPress and MarketPress you're using? Could you maybe get us a screenshot of the blank page as well?
I'll mention this to the developer but any additional information up front will certainly help.
I haven't tested all the options, but usually the shipping page picks up the issues and prompts users to correct them, the incorrect Zip Code is the only way I've been able to re-generate the issue.
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5th October 2011 (7 months ago)
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Hi dfathers,
We received your recent email on the further issue you were seeing with the checkout process and are looking into that one. And it seems this issue was sorted in the latest update for you, so I'll just mark this thread as resolved.
Just let me know if you have further questions on it though.
The funny thing is, we were only getting this error before if there was a error on payment, but since we upgraded we are now always getting this error.
Responses (8)
Member — 19th September 2011 (8 months ago) #
Also want to add. After a user makes it to the Paypal error page they see a message like this:
There was a problem connecting to PayPal to setup your purchase. Please try again.
10736 - Shipping Address Invalid City State Postal Code - A match of the Shipping Address City, State, and Postal Code failed.
Below that message is a button "Continue Checkout", which takes the user to this same error page. Shouldn't there be a "Go Back" link so users can at least correct their information? Is this possible?
WPMU DEV Fanatic — 19th September 2011 (8 months ago) #
Hi dfathers,
That's strange, so the blank page only comes up when an incorrect zip-code is entered?
Could you let us know, first off, what versions of WordPress and MarketPress you're using? Could you maybe get us a screenshot of the blank page as well?
I'll mention this to the developer but any additional information up front will certainly help.
Thanks,
David
Member — 19th September 2011 (8 months ago) #
I haven't tested all the options, but usually the shipping page picks up the issues and prompts users to correct them, the incorrect Zip Code is the only way I've been able to re-generate the issue.
Wordpress: 3.2.1
Marketpress: 2.1.6
Thanks for your help
WPMU DEV Fanatic — 5th October 2011 (7 months ago) #
Hi dfathers,
We received your recent email on the further issue you were seeing with the checkout process and are looking into that one. And it seems this issue was sorted in the latest update for you, so I'll just mark this thread as resolved.
Just let me know if you have further questions on it though.
Thanks,
David
Member — 5th October 2011 (7 months ago) #
Hi David,
Thanks for your quick response
The funny thing is, we were only getting this error before if there was a error on payment, but since we upgraded we are now always getting this error.
Thanks
Member — 11th October 2011 (7 months ago) #
I have to re-open this ticket because we are still having the issue I mentioned in my last post.
Member — 11th October 2011 (7 months ago) #
We are moving this topic to this thread: http://premium.wpmudev.org/forums/topic/blank-page-error
Member — 13th October 2011 (7 months ago) #
fixed in newer version 2.3
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