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(joined July 2012)
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Hello Gina, I've tried to install a handful of plugins - the first was the WPMUDEV Updates. This worked fine. Then, I inputted my API Key, followed by installing Snapshot. However, when I went to activate Snapshot, everything went 'south'. At first, instead of being taken to a config window, I simply got a white browser window, with a URL that looked like it was an incomplete set of name-value pairs. Then, when I tried to go back, and/or merely log back into my WP Dashboard, I couldn't - white browser screen again. Totally locked out of my WP site altogether. Only when I finally FTP'd into the plugins folder and changed the dir name of 'snapshot' to '_snapshot', and then tried to go back to my Plugins dashboard was I allowed back into my WP Dashboard. Then, this same process happened for nearly all the next plugins I tried installing (a couple worked, such as Ultimate Branding & e-newsletter) ...
21600 pointsCommunity rank #0Supreme DeityWPMU DEV StaffLifetime member
Support Kangaroo
(joined March 2011)
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Greetings dsdohn,
Sorry for the delay here.
From the symptoms it appears that possibly your current hosting package may not be able to handle the new plugins as it is at the moment.
So lets find out.
I have attached a zip file which you would want to download, extract, and then upload the phpinfo.php to the root of your web accessible hosting folder and call it up in your browser. i.e. http://yourdomain.com/phpinfo.php
Then we want to find memory_limit and max_execution_time
Please advise what the values for those two items are.
Responses (5)
DEV Diva (joined February 2012) Likes (0)
Hi @dsdohn
Thank you for posting here and for being a member of our Community.
Can you confirm what plugins you've installed?
Now to get things back to normal, please access the wp-contents/plugins folder via an ftp client and delete the plugins that you installed.
Once I know the names of the plugins I can further assist and we can investigate what is happening.
Look forward to your feedback.
Gina
Member (joined July 2012) Likes (0)
Hello Gina, I've tried to install a handful of plugins - the first was the WPMUDEV Updates. This worked fine. Then, I inputted my API Key, followed by installing Snapshot. However, when I went to activate Snapshot, everything went 'south'. At first, instead of being taken to a config window, I simply got a white browser window, with a URL that looked like it was an incomplete set of name-value pairs. Then, when I tried to go back, and/or merely log back into my WP Dashboard, I couldn't - white browser screen again. Totally locked out of my WP site altogether. Only when I finally FTP'd into the plugins folder and changed the dir name of 'snapshot' to '_snapshot', and then tried to go back to my Plugins dashboard was I allowed back into my WP Dashboard. Then, this same process happened for nearly all the next plugins I tried installing (a couple worked, such as Ultimate Branding & e-newsletter) ...
Member (joined July 2012) Likes (0)
Gina, are you online now? I'm really under some considerable pressure to resolve these snags. Thanks!
Support Kangaroo (joined March 2011) Likes (0)
Greetings dsdohn,
Sorry for the delay here.
From the symptoms it appears that possibly your current hosting package may not be able to handle the new plugins as it is at the moment.
So lets find out.
I have attached a zip file which you would want to download, extract, and then upload the phpinfo.php to the root of your web accessible hosting folder and call it up in your browser. i.e. http://yourdomain.com/phpinfo.php
Then we want to find memory_limit and max_execution_time
Please advise what the values for those two items are.
Cheers, Joe
Support Chimp (joined March 2010) Likes (0)
Hey there, hope you are well!
Just checking in to see how things are going and if you need further assistance.
If you do then please feel free to reopen this thread or create a new one.
Take care and have a fantastic day!
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