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Works perfectly with WordPress Multisite 3.3.1
Check out Support System in action...
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Important to any proper network management is personal user support. How can a small team - let alone one person - support an entire network of user questions?
The answer is the WPMU DEV Support System. This one knocks support out of the park!
The Support System plugin adds a new support menu link in the WordPress admin area for users, as well as two management areas under the Super Admin tab.
Managing an active network of user inquiries becomes simple and intuitive! Seriously!
Frequently Asked Questions (FAQ)
Users can view the FAQ, and also vote (yes or no) whether the question helped them or not.
For management, you can add categories, then add some questions and answers. It's as simple as that.
Support Tickets
Users need help. This gives them an option for personal attention.
They submit a ticket, and the site admin gets a notification by email. You can then head into your site, and reply to the ticket as necessary.
When the admin replies, the user is notified of the reply by email as well, with a link to their ticket. They can then update it as needed.
Note: emails are for notification purposes only. Tickets cannot be replied to, nor updated, by email.
Note2: emails are only sent to the first site admin, if you have more than one, in order to keep email load to a minimum.
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