8 Best WordPress Contact Form Plugins: Pros and Cons

8 Best WordPress Contact Form Plugins: Pros and Cons

Contact forms are an essential part of the website conversion process. After all, how else are site visitors supposed to get in touch with us?

Knowing this, it’s important to find a WordPress contact form plugin that will do exactly what you need it to. While it’s easy to think it doesn’t matter so long as the form looks good and works, you’d be surprised at the great quality of options out there.

And that’s precisely what we’re going to discuss today.

Finding the Perfect Contact Form Plugin

Want to make the plugin selection process easier on yourself? Narrow down your choices based on the characteristics that matter most to you:

  • Skills requirement: Ease of use shouldn’t be a problem with most contact form plugins, but you never know. If you’re planning to hand control of your site over to a client, the simpler the plugin and embed options, the better.
  • Multipurpose functionality: Different types of websites require different styles of contact forms (e.g. e-commerce, event sign-ups, newsletter subscription, donation acceptance, etc.), so flexibility is key.
  • Integration: Third-party integrations are essential if you’re planning to capture leads, process payments, subscribe new members, and so on.
  • Cost: The WordPress plugin directory has more than enough free contact form plugin options. That being said, if you don’t find one you like there, you shouldn’t have to resort to paying an arm and a leg for a premium one.
  • Support: This is a must for any plugin. Without regular updates and support from the plugin developer, you really shouldn’t be using the plugin in the first place—especially when it’s handling something so important for your website.

In addition to those characteristics, you may need additional features like Captcha, Thank You page redirects, and geotargeting. It all depends on how you plan to use your form.

Now, once you’ve established your site’s contact form needs, it’s time to start slogging through the 1,000+ contact form plugins available for free in the WordPress directory. Just kidding. You don’t need to do that.

In today’s roundup, I’m going to review the pros and cons of the top 8 contact form plugins for WordPress, and let you be the judge as to which of these will serve your purposes best.

  • Contact Form 7

    Let’s kick this off with the most popularly downloaded and free WordPress contact form plugin: Contact Form 7. If what you need is a simple contact form solution that still enables you to create a mix of form types, this is a good one to start with.

    Here is what you need to know:

    • Skills: Although this is a simple contact form solution, many non-technical users may be thrown off by the heavy reliance on HTML. While the developer did include documentation and FAQs to the right of the form interface, I don’t know if this’ll be enough to encourage non-developers to experiment with this one.
    • Multipurpose functionality: Again, this is a very simple contact form plugin. While you can customize the field, mail, and message settings, this really only can be used for basic contact forms and nothing else.
    • Integration: No integration.
    • Cost: Free.
    • Support: This plugin is regularly updated and the support forum appears to be well-managed, so that’s definitely a plus since most people who choose this plugin will be novice WordPress users.

    Interested in Contact Form 7?

  • Gravity Forms

    Gravity Forms is the most popular premium contact form plugin for WordPress.

    With a quick glance through the contact form demos on the Gravity Forms website, you get a pretty good idea of what sort of contact forms you can create. If you’re looking for more power in the form of build-your-own, multi-page, or something else specially customized to your needs, this is a good plugin to check out.

    Here is what you need to know:

    • Skills: With an easy-to-use form builder and intuitive setup, users shouldn’t have any problems using this plugin.
    • Multipurpose functionality: This contact form plugin comes chock-full of customization capabilities: form styling, conditional logic, third-party integration for easy data collection, and more.
    • Integration: Available integrations depend on which package you purchase. However, if you’re a developer building multiple websites, integrations will definitely be a huge selling point for you as they include Campaign Monitor, MailChimp, PayPal, Stripe, Twilio, and more.
    • Cost: There are three packages available, starting at $39 per year for a personal license and go up to $199 for the developer license.
    • Support: Standard ticket support is included in the first two package levels. For more extensive needs, the developer license (which covers an unlimited number of sites) offers priority support.

    Interested in Gravity Forms?

  • Contact Widget

    One of the problems you may run into with contact form plugins is that they really only work for when you want to embed a form within a post or page. But what about those times when you want to add a form to a widgetized space? That’s where this plugin comes in handy.

    Here is what you need to know:

    • Skills: This is a great contact form plugin for any WordPress user. Novice users don’t need to know how to code nor do they have to deal with the embedding of shortcodes. Advanced WordPress users have the ability to customize with CSS.
    • Multipurpose functionality: This one’s pretty straight-forward and doesn’t have much in the way of customization. If what you need is a form for a specific widget on your site, this is the one you want.
    • Integration: No integration.
    • Cost: If you have a WPMU DEV membership, this is included for free. Otherwise, you can get a free trial before committing to the purchase.
    • Support: WPMU DEV’s community forums offer more than enough support to ensure this plugin works for you.

    Interested in Contact Widget?

  • Fast Secure Contact Form

    Here’s another example of a great contact form plugin that offers a simple, yet customizable solution that’s friendly to all users. This one does have a little more to it in terms of add-ons, so pay attention to the special features mentioned below.

    Here is what you need to know:

    • Skills: The one hurdle beginner WordPress users may encounter is the fact that it requires shortcode embedding. There’s nothing too difficult in that—at least nothing a quick tutorial won’t fix—but it’s still something to be aware of if you’re leaving this in the hands of clients.
    • Multipurpose functionality: Consider this plugin a step up from Contact Form 7 in terms of what it can achieve. There are more options for customization, so forms don’t always have to follow the same format. In addition, this plugin integrates with vCita, so you can create forms that let you schedule appointments, collect payments, and more.
    • Integration: vCita integration.
    • Cost: Free.
    • Support: This is one of the better rated plugins on this list with surprisingly few issues raised in the support forum.

    Interested in Fast Secure Contact Form?

  • Formidable Forms

    Premium contact form plugins are your best bet if you want more flexibility and customization capabilities. This plugin also puts a heavy emphasis on creating a user-friendly interface for creating and working with contact forms.

    Here is what you need to know:

    • Skills: Whether you’re planning to manage these forms for your clients, or you want to enable them to do it themselves, this plugin has you covered. You can either use customizable HTML and hooks, or you can use the visual styler and drag-and-drop.
    • Multipurpose functionality: From conditional logic to 30+ field options, this plugin offers a wide range of functionality so you’re not relegated to creating forms for one sole purpose.
    • CRM: MailChimp, Salesforce, iContact, Zoho, and AWeber are just a few of the CRMs you can integrate with. Additionally, Formidable Forms works with an extensive list of third-party payment, geotargeting, marketing, calculator, and theme providers.
    • Cost: Pricing starts at $49 per year for 1 site up to $399 for unlimited sites. Unlike other premium providers, however, all Pro features come with each package. A free version of the plugin is available to download at WordPress.org
    • Support: Support is included regardless of which package you sign up for.

    Interested in Formidable Forms?

  • Huge-IT Forms

    There’s always a chance with free plugins that you’ll run into problems if documentation or support is lacking. Fortunately, Huge-IT has provided a 20-minute tutorial video and extensive screenshots to help any level of user get acquainted with this plugin.

    Here is what you need to know:

    • Skills: One of the best things about this plugin is that it shows up with a number of pre-made templates—perfect for beginner WordPress users. That’s not to say that this isn’t a good option for advanced users, but this is definitely a great pick if you know your clients will want to create or update forms, too.
    • Multipurpose functionality: The drag-and-drop builder and field customizer makes this a solid choice for when you want to create a mix of form types for your site without having to pay a lot to do it.
    • Integration: No integration.
    • Cost: Free.
    • SupportHuge-IT, the company responsible for a number of other well-reviewed and downloaded WordPress plugins, has also done a good job in keeping this one up-to-date and supported.

    Interested in Huge-IT Forms?

  • Ninja Forms

    Looking for a free contact form plugin with advanced functionality and premium-level third-party integration? Ninja Forms is the plugin for you.

    Here is what you need to know:

    • Skills: This plugin works great for any WordPress user, regardless of experience. Really, you can make this plugin be as simple or complex as you want with an intuitive drag-and-drop builder for beginners and custom HTML editing for developers.
    • Multipurpose functionality: What do you want to accomplish? Do you want to create multi-page forms? How about apply conditional logic? Maybe you want to accept payments? You can achieve much of the premium plugin-type functionality with very little fuss.
    • Integration: There are a number of third-party integrations that come with this plugin, including MailChimp, Constant Contact, Zoho, PayPal, and Insightly.
    • Cost: Free.
    • Support: This is the one thing to be wary of with this plugin. While they have a good rating on WordPress and it appears that they update the plugin regularly, many users have taken issue with updates “breaking” their site. So, if you do choose to use this one, be sure to back up your site before making updates.
  • WP Forms

    This is probably the most expensive contact form plugin on ththeis list when you take into account the fact that you have to pay to unlock a number of their features. However, I don’t think that should be a deterrent to using this. If in doubt, give the free “Lite” version of the plugin a try first to see if it jives with your needs.

    Here is what you need to know:

    • Skills: Although this plugin is reliant on embedded shortcodes, the interface makes that easy enough to accomplish regardless of the user’s familiarity with them.
    • Multipurpose functionality: There are seemingly endless possibilities with this form builder solution. You can process payments, accept donations, subscribe newsletter followers, collect leads, and more.
    • Integration: While this plugin does come with all the third-party integration you’d want or need for a contact form, many of those features aren’t available unless you purchase the Plus, Pro, or Ultimate plans. If you’re only planning to use this for one to three sites, it might not be worth the investment.
    • Cost: Pricing starts at $39 per year for a single site. For additional sites as well as third-party integration, geolocation, exit intent, and other advanced functionalities, pricing ranges from $99 per year to a flat fee of $449.
    • Support: As with other pay-to-play plugins, each package comes with a guarantee of support, though the amount of support and responsiveness depends on how much you pay.

Wrapping Up

Want more information on how to customize your contact forms using your WordPress plugin of choice? Check out our list of the top plugins for creating custom forms in WordPress. Beyond that, the decision regarding which plugin you use will come down to your skill level and your needs. Hopefully, the above guide will give you a good place to start this process.

Brenda Barron
Brenda Barron Brenda Barron is a freelance writer from Southern California. She specializes in WordPress, tech, business and founded WP Theme Roundups. When not writing all the things, she's spending time with her family.
Over to you: Do you regularly test your site’s forms to ensure there are no breaks in communication with your visitors?