1. How Free Trials Work
We’re so confident you’ll love all WPMU DEV has to offer, we’ll give you a chance to try a full-access membership for free! Below, you can review the guidelines that make this kind of generosity possible. :)
1.1 Free Trial Guidelines and RegulationsLink to chapter 1
- Only one free trial is allowed per person or business ever, the same person creating duplicate accounts in order to get multiple free trials is against our TOS, and we employ various methods internally to detect and respond to that kind of abuse.
- Trials are limited to one time per WordPress site. This means that once a domain is registered with WPMU DEV, it is impossible to use the same domain with a free trial account at any time in the future.
- When you are on a free trial, you can’t directly download plugins from WPMU DEV – you must install the dashboard plugin then you can install all of our plugins from your wp-admin or The Hub here on WPMU DEV.
If you have difficulty logging into the Dashboard plugin as a trialist, there can be a few causes, and the solution is different for each case.
Problem: You already completed one free trial, or you were previously a full member, and now you’re trying to start another trial.
Solution: Log back in to your original account and activate your full Premium Membership. We’re worth it!
Problem: Your developer previously logged in with their WPMU DEV account, but you created a new WPMU DEV account for yourself when they handed off the site to you.
Solution: Activate your current Premium Membership account by skipping the free trial period. This will let you use WPMU DEV on your domain.
If these steps do not resolve the issue, please do not hesitate to contact support.