This usage guide explains the email options available with your WPMU DEV hosting account, which include:

  • Transactional email
  • Email accounts (up to 10 accounts)
  • Email forwarding
  • SMTP
JUST THE FACTS

If you’re looking for a quick overview of WMPU DEV email hosting rather than detailed usage guidance, see our Email Hosting product page.

Each form of email has its own strengths and limitations. Use this guide to determine which works best for your site or network.

Use the index on the left to quickly locate guidance on specific topics.

MEMBERS ONLY AREA

WPMU DEV Email is available to our hosted members only. If you haven’t set up a WPMU DEV hosting account, visit the hosting page, where you can explore the features, see pricing packages, and start a free trial.

10.1 Email Overview

Link to chapter 1

This section provides guidance on:

  • The types of email available with a WPMU DEV membership
  • Locating the email management tools in Hub 2.0.
  • WPMU DEV Email policy

Email Options

  • Transactional Email – These are emails WordPress sends regarding the administration and maintenance of your WordPress site.
  • Email Accounts – Members whose sites we host can create up to 10 free email accounts for each site to send and receive domain emails using any email client or cloud-base email service.
  • SMTP – Use any email service with valid SMTP credentials and our Branda plugin to send WordPress transactional emails from another email address that you own.
  • Email Forwarding – Forwarding is a simple way to create an email address that includes your domain name, without having to incur additional costs.

Locating the Email Management Tools

HUB 2.0 Only

Email Forwarding is available in both Hub 1.0 and the improved Hub 2.0, but Email Accounts can only created in Hub 2.0

WPMU DEV email is site-specific, so begin in the Hub (Hub 2.0 only for email accounts) and click the site for which you wish to configure email, then click the Hosting tab.

From there, click the Email tab to access the email creation and management tools.

locating the email management tools

10.1.1 Email Policies and Limitations

Link to chapter 1

The email options described above are available to all members at no additional cost, because we recognize that email is fundamental to growing a site. Yet, we still need to manage the resources this service consumes, so some limitations are appropriate.

Transactional Email Policies

These are emails WordPress sends regarding the administration and maintenance of your WordPress site. Examples include WordPress updates, new user registrations and user comments.

In order to protect our members’ domain reputations and to keep their emails from winding up in spam inboxes, the From address on these transactional emails is [email protected]. All WPMU DEV sites are preconfigured to handled transactional emails in this way, and no configuration is required.

We do not allow sending non-transactional emails from [email protected]. This restriction applies to email subscriptions, newsletters, marketing, or mass email. These types of emails should be sent from an email address you own.

If you wish to change the From address on noreply emails to an address you own, see this email settings post on our blog.

Transactional Email Limits

The number of transactional emails sent per day and month for each site is also limited, as shown below. These limits only apply if you are using our default [email protected] address. They do not apply if you’re using an email address you own through a third-party mail service.

Plan

Bronze

Silver

Gold

Platinum

Daily Limit

150

300

600

1,200

Monthly Limit

3,000

6,000

12,000

24,000

If your site exceeds these limits, we will temporarily block email sending and notify you if you exceed your monthly quota. If your site needs to regularly send more emails than our quota allows, please upgrade your plan or configure WordPress to use SMTP or another transactional email service like Mailgun.

Email Site Stats

You can view the number of emails your site has sent during the past 30 days in the Site Email Stats area of the Email Dashboard.

email site stats display

Email Account Limitations

Members whose sites we host can create up to 10 email accounts for each site to send and receive domain emails using any email client or cloud-base email service.

There is no additional charge for these email accounts, and the only limitations are:

  • Email accounts are available only for sites we host.
  • Email addresses can only be created for primary domains (not subdomains).
  • Each hosted site can create five domain email addresses. If more addresses are needed, we recommend using a dedicated email service, such as G Suite or Zoho.
  • Each inbox is limited to 100MB of total storage with file attachments limited to 15MB. Members can avoid excessive storage use by configuring their email clients to delete emails from the server as soon as possible after they are pulled into the client.
  • Members cannot create domain email addresses and email forwarding addresses using our forwarding tool for the same site.

Email Forwarding Limitations

WPMU DEV members can create as many forwarding addresses as they wish, but email forwarding does have its limitations:

  • WPMU DEV can only forward emails for domains we host.
  • Email forwarding only allows you to receive emails sent to an address you create. In order to send emails with your domain in the address, use the Email Account SMTP options discussed in this guide.
  • Email forwarding and domain email cannot be employed at the same time for a single domain. Email can only be sent from one location, as determined by the domain’s MX records. Email forwarding requires different MX records than standard email, so the two cannot co-exist on a single site.

10.2 Using SMTP To Send Emails

Link to chapter 2

The easiest way to avoid our sending limits or to change the From email address on transactional emails is to use our Branda plugin, which has an easy SMTP tool built right in :)

10.3 Email Forwarding

Link to chapter 3

Email forwarding is a simple way to use an existing email account, such as Gmail, Outlook, Rackspace, or other service, to receive emails from an alias address that includes your domain name. This is ideal for individuals and small businesses concerned with maintaining a professional online reputation without incurring email hosting fees.

In simplest terms, using our forwarding tool, you can create an address like [email protected], share that email address on your site (or anywhere you want, really), and we will forward emails sent to that address to your Gmail, Outlook or other email address.

IMPORTANT

Do not remove or change any existing MX records from your DNS unless you are certain it is safe to do so.

Creating A Forward

Click the Emails tab, then click Email Forwarding to open the email forwarding creation and management tool.

navigate to email forwarding tool

Note the following information, displayed on that screen, which you may need to configure a forwarding address:

Record Type: MX
Name/Host/Alias: @ or leave blank
Value/Destination: mail-forward.wpmudev.host
TTL: 3600
Priority: 1

NOTE

You can only configure one forwarding address at a time, but you can add as many as you like. If you want to forward multiple addresses to a single account, simply create an email forward for each using the same “forwarded to” address.

Click the Add email forward button in the bottom left corner. In the screen that appears, enter the following information into the fields provided:

  • Email Sent to – In this field, enter the user portion of the address, which is everything before the @. Do not include the @.
  • Domain – In this field enter the domain portion of the email address, which is everything after the @. Do not include the @.
  • Will be forwarded to – Enter the entire email address to which you want emails forwarded.

When ready, click the Add button.

email forwarding config

Verify the Forward to Address

Within a few minutes, WPMU DEV will send an email to the forwarded to address that contains a verification link. You must click this link to activate forwarding for the newly-created address.

Configuring Forwarding MX Records

The verification email also includes important instructions for editing the DNS information for the applicable domain. Typically, these records are maintained by the registrar where you purchased your domain, unless you are using our DNS management tool, which we strongly encourage.

You can find guidance on working with the DNS records for several popular DNS registrars here.

It is important to note that once you edit DNS, it may take some time (up to 24 hours in rare cases) for the DNS changes to take full effect and for the email forward to begin working.

10.4 Email Accounts

Link to chapter 4

Members whose sites we host can create up to 10 email accounts for each site to send and receive domain emails using any email client or cloud-base email service.

The following guidance covers creating email accounts, adding new MX records to the DNS files and connecting email accounts to some common email services.

All WPMU DEV email hosting accounts are POP accounts. IMAP email is not supported.

10.4.1 Getting Started

Link to chapter 4

Click the Emails tab, then click the Email Accounts option to open the Email Account creation and management tool.

Email accounts tab

If you have not created an email address click the Add email account button to get started.

Add email account

This will open the Add email account module. Input the address you would like to create. This should be something like [email protected].

Enter email address info

Copy the strong password provided or create your own password, and click the Add button to create your new email address.

This will generate your account and add all the information you need to connect to your email application.

Added email accounts

10.4.2 Updating DNS MX Records

Link to chapter 4

In order to send and receive emails from your new email address, you will need to add the MX info to your DNS record. For information on adding and managing your DNS records in Hub 2.0 visit the DNS records manager documentation.

MX Records are Mail Exchange Record use specify the mail server responsible for accepting email messages on behalf of a domain name.

When adding the MX record to your DNS records:

  • Set the Type to MX
  • Set Hostname to @ – this points the record to the root name
  • Value for MX records managed by WPMU DEV is mailu.wpmudev.host.  
    Make note of the period after the word “host” , which is sometimes overlooked, but without it, email will not work.
  • For DNS records on WPMU DEV the Priority should be set to 1
  • TTL (Time to Live) defaults to 14400 seconds

10.5 Connecting Email Accounts

Link to chapter 5

This section covers how to connect your WPMU DEV Hosted Email Accounts to some of the more popular mail client applications for sending and receiving emails.

If you do not see your email application on the list or are having trouble connecting your Email Account, contact live support for 24/7 Hosting, DNS, and Email assistance.

10.5.1 Apple Mail

Link to chapter 5

Follow these instructions to connect your email account to the Mail application included with your Mac computer or Apple iOS devices.

Choose the Add an account option or (+) icon in the Mail application preferences for a laptop or desktop computer, or from the preferences in your iOS device select, Add Account.

connecting apple mail to hosting email

Choose the Other option in the list of clients.

apple mail connect to Hub options

Enter:

  • Your name
  • Email address associated to your WPMU DEV email account
  • The password you created or the strong password generated by when the email account was created

And click the Sign-in button. This will display the message, Unable to verify the account name or password, message.

Apple mail connect to the Hub

Be sure to switch account type to POP and for the incoming and outgoing mail servers input mailu.wpmudev.host.

Select the Apps you want to use with the account and click done.

You should now be able to send and receive emails from your Apple devices using the Mail application.

You can access additional configuration options for your POP account in the mail configurations options.

Apple Mail Configuration options

10.5.2 Gmail

Link to chapter 5

To send and receive emails from your WPMU DEV Email Account in Gmail, open Gmail in your browser and click the settings (gear) icon in the top right of the screen.

Gmail settings

Click the Accounts and Imports tab and under the Check mail from other accounts option, click the Add a mail account link.

Add mail account to gmail

In the “Add a mail account” module, enter the email address from your WPMU DEV hosting account and click next.

Add email address gmail

Choose the Import emails from my other account (POP3) and click next.

Select POP email account gmail

Enter your WPMU DEV email account credentials and server information:

  • Username – Default is your email address
  • Password – The password you created or the strong password generated when creating the Email Account
  • Pop Server – mailu.wpmudev.host
  • Port – 995
  • And check the box always use a secure connection (SSL) when retrieving mail.
  • Click add account

Enter credentials Gmail

If you would like to also be able to send emails from your Gmail account, choose the Yes, I want to be able to send mail as option and click the next button.

Configure the send options:

  • SMTP Server – This is mailu.wpmudev.host
  • Port – 587
  • Username – Default is your email address
  • Password – The password you created or the strong password generated when creating the Email Account

configure gmail send credentials

Click the Add account button and verify your account. You should now be able to send and receive emails from the Gmail client.

If you encounter an issue connect to Gmail, contact WPMU DEV live chat support 24/7.

10.5.3 Outlook Client

Link to chapter 5

The Outlook client is the Microsoft Outlook desktop application, which is different than the cloud-based email service Outlook.com.

Instructions for connecting an Outlook.com account are located below.

Begin by opening the Outlook desktop application and clicking File in the menu ribbon. Next, click the Add Account button.

Outlook client add account

Enter the WPMU DEV hosting email address you wish to connect, and click the checkbox for the Let me set up my account manually option. Then, click Connect.

Outlook configuration for pop

Select POP as the type of email account you are connecting.

Choose pop email type

The information required to complete the POP email setup is located on the Email Accounts screen for the site associated with that address.

Go to the Active Email Accounts section and click the information button.

Email connection info button

Copy the connection information into the appropriate fields in Outlook’s POP setup screen.

hosted email connection info

Enter the following information into the indicated fields:

  • Servers – The same server, or host, is used for both incoming and outgoing email, so enter mailu.wpmudev.host into both server fields.
  • Incoming port – The incoming port for all WPMU DEV email accounts is 995. So, enter that number into the incoming mail port field.
  • Outgoing port – The outgoing port for all WPMU DEV email accounts is 587. So, enter that number into the outgoing mail port field.
  • Encryption method – TLS is enabled for all WPMU DEV hosted email accounts, but there are two TLS options available in Outlook. It is important to select the STARTTLS option.

    Outlook pop configuration screen

    When ready, click the Next button. On the next screen, Outlook will request the email account password. This is the password you chose or the strong password we provided when the email address was created. If you forgot that password, you will need to create a new one using the guidance in the Updating the password section below.When ready, enter the email address password into the field provided by Outlook and click Connect.

    Outlook email address password field

    Updating the password

    If you forgot the email address password, you will need to create a new one. Go to the Active Email Accounts area of the site’s Hosting manager and click the three dots next to the active email address being added to reveal the drop-down menu.

    active email password change menu

    A new strong password is automatically created for you, or you can enter a custom password into the field provided. When ready, click Update.

    update email account password

    You can now begin sending and receiving emails from the Outlook client using the connected WPMU DEV hosted email address.

    Hosted email connected to Outlook success

10.5.4 Outlook.com

Link to chapter 5

To connect a WPMU DEV email account to Outlook.com you will need an Outlook.com account and the password you chose when you created the WPMU DEV email account.

Log in to your Outlook.com account. Click the Settings icon (gear) in the top right corner but on the left of your user icon.

outlook.com settings icon

Locate the View all Outlook settings link and click it.

view all outlook.com settings

Locate and click Sync email to open the Connected accounts feature.

Sync email in outlook.com

Click Other email accounts. Enter your account credentials in the fields provided and click Ok.

other email accounts

Outlook will connect with your WPMU DEV account and you will see the required configuration options– server port, authentication and encryption– populate, automatically.

outlook.com pop configuration screen

Click Ok to complete the connection. Any existing emails from your WPMU DEV account will be imported into your Outlook.com mailbox, and future emails will arrive there as well.

10.5.5 Yahoo!

Link to chapter 5

Yahoo is undergoing a redesign and is not supporting 3rd-party POP accounts. Visit Yahoo! Mail for more information and updates.

10.5.6 Thunderbird

Link to chapter 5

To send and receive emails from your WPMU DEV Email Account in Thunderbird, open the Thunderbird application on your desktop and go to File > New > Existing mail account.

Add new account to Thunderbird email

In the Set Up an Existing Email Account module add your Email credentials:

  • Name – the name you would like shown to others
  • Email Address – The email address you are hosting with WPMU DEV
  • Password – The password you created or the strong password generated when creating the Email Account

Then click the Manual config button to set up the incoming and outgoing email options.

Thunderbird email settings

Incoming configuration:

  • Incoming – POP3
  • Server hostname – mailu.wpmudev.host
  • Port – 995
  • SSL – SSL/TLS
  • Authentication – Normal password

Outgoing configuration:

  • Incoming – SMTP
  • Server hostname – mailu.wpmudev.host
  • Port – 587
  • SSL – STARTTLS
  • Authentication – Normal password

Thunderbird email advanced configuration

Use the Re-test button to verify your settings and click done to complete the setup.

Use the Thunderbird documentation for information about managing emails in Thunderbird. For help configuring your WPMU DEV email account visit our 24/7 live support team.

10.6 Email Support

Link to chapter 6

Need help setting up an email account, email forwarding or configuring your MX records? WPMU DEV members have access to 24/7 live support.