2Checkout Purchase does not get added to Subscription

When a user on my site purchases a subscription using the 2Checkout gateway, the payment goes through, but that user is never added as a member of that subscription. I also use Paypal as a Gateway and users who pay via Paypal have no problem, they get added to the subscription as soon as they pay. Please guide me as to what I might be doing wrong, or if this could be a bug with the plugin? Thanks!

  • PC
    • WPMU DEV Initiate

    Hey there,

    Thanks for posting on the forums.

    Can you please check in your 2CO account settings if there are any error logs related to IPN ?

    Is that recently been setup or it was working fine before ?

    Please advise.

    Cheers, PC

  • packjazz
    • The Incredible Code Injector

    Hi, just wanted to see if I can get some help on this? I'm having people purchasing memberships and not getting what they paid for, so it's making me look bad and wasting time for me as I need to manually add the user to the subscription they purchased.

  • PC
    • WPMU DEV Initiate

    Hello there @packjazz

    Sorry for the delay in response as I was away due to some family emergency which kept me away from work.

    First of all, I would like to know if you are running 2CO is live mode or testing mode ?

    If you are running in Live Mode, are you using the correct credentials accordingly ?

    If the details are correct and it still does not work, I would like to have a closer look at this issue and test this with my 2CO credentials.

    Can you do the below :

    1: Visit WPMU DEV Dashboard
    2: Click Support
    3: Click Support Access
    4: Allow support access and let me know by @tagging me as @PC and I will be around.

    Cheers, PC

  • Jack Kitterhing
    • Code Norris

    Hi there @packjazz,

    Hope you're well today. Sorry about the delay here.

    Could you let us know the subscription type please, Finite, Serial or Indefinite, if you disable the PayPal gateway and just have the 2Checkout gateway active, is the subscription added correctly then?

    If you can enable the support access, as advised by @PC, we'd be happy to take a look at this :slight_smile:

    Thank you for your patience here.

    Kind Regards
    Jack.

  • packjazz
    • The Incredible Code Injector

    Hi PC,

    2CO is in live mode. I believe I am using the correct credentials, how can I verify? The checkout mode is set to Live in the Membership Plugin. And when someone purchases the membership, I do receive the money in my 2CO account. They just never get added to that membership.

    I've enabled support access but I'm not sure how to tag you. My site is at http://www.yfncg.com/members

  • packjazz
    • The Incredible Code Injector

    Hi Jack,

    I'm not sure where to set the IPN notification URL,,,,I can't find anything like that in the dashboard. There is a page called Instant Notification Settings and on it are fields to enter URLs for Global Setting, Order Created, Fraud Status Changed, etc. Could it be any of those?

    Also, I noticed under Site Management I had Demo Setting set to Parameter (other options are On and Off). I'm not sure if that has anything to do with it?

    Sorry, I'm really lost here, you'll have to spell things out for me on this one as I have no prior experience using 2Checkout.

    Thanks,

    Matt

  • PC
    • WPMU DEV Initiate

    Hey @packjazz

    Thanks for posting back and letting us know that its sorted out :slight_smile:

    Sorry for any delays that happened before and all the best for your project. We will be around in case you have any other issues or need our assistance with a different aspect of your website.

    Have a great day !

    Cheers, PC

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