2FA not authenticating

I'm not able to log into the site with the code from the Google Authenticator app. Basically it's not accepting my code. I enter the code the app provides me with and it says "Whoops, the passcode you entered was incorrect or expired", I tried a couple of times.
Please advice.

  • Predrag Dubajic

    Hi Brandon,

    Hope you're doing well.

    We did some additional tests on your site and no matter what we tried we were unable to even enable 2FA on your site for our accounts, each time the code fails.

    I see that Nahid asked you in chat to perform a conflict test by disabling your plugins and switching to default WP theme.
    In addition to that can you try disabling Varnish cache as well and then give it another try?

    Let us know how it goes with the test.

    Best regards,
    Predrag