500 internal server error

When I run snapshot. It gets stuck on step 1.

We increased the following:

post_max_size = 8000M

upload_max_filesize=8000M

max_execution_time=6000

I got to stage 2 the I get this error – 500 internal server error

Login details in chat.

  • Predrag Dubajic
    • Support

    Hi Grant,

    I had a look at your site and saw that there are some older backups in there that contain large files that are over 1GB and that could be the issue.

    I have excluded those two folders (Pre-Optimization Backup and backup – 5-11) from backup to see if that could be what caused it so let us know how it goes after your next automated backup starts/finishes.

    Best regards,

    Predrag

  • Predrag Dubajic
    • Support

    Hi Grant,

    Apologies for the long overdue here, we had couple of staff on leave so it was bit hard getting back to everyone in time, we’re back at full capacity now so there shouldn’t be such delays again.

    Could you provide us with cPanel and WP admin login details so we can have a closer look at this?

    You can send us your details using our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question and the template below:

    Subject: “Attn: Predrag Dubajic

    – Site login url

    – WordPress admin username

    – WordPress admin password

    – cPanel credentials (host/username/password)

    – Link back to this thread for reference

    – Any other relevant urls

    Best regards,

    Predrag

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