500 Internal Server Error… one multi-db (out of 23) subdomain not available…

Good morning,

would be great if you could advice on how to solve the following issue:

Link last checked: 09/02/2015

HTTP code: 500

Response time: 0.510 seconds

Final URL: http://superintendence.bestofthebestonly.com/

Redirect count: 0

Instance count: 1

This link has failed 4 times.

This link has been broken for 2 days.

Log: === HTTP code : 500 ===

HTTP/1.1 500 Internal Server Error

Date: Mon, 09 Feb 2015 13:17:09 GMT

Server: Apache

Vary: Accept-Encoding

Content-Length: 0

Connection: close

Content-Type: text/html

Background: Two days ago installed redirect plugin but with wrong settings I locked me self out even as super admin. Though I deinstalled plugin which solved the problem for in total MainDomain plus 22 subdomains BUT only on one, as shown above the redirect (to a white page… also no access to subdomain at all) still occurs.

Please let me know if you need server access to go into the issue. Will forward needed credentials immediately.

Thank you in advance.

Looking forward hearing from you soon.


  • Patrick
    • Support Monkey

    Hi there @prinz

    I hope you had a great weekend!

    That is quite odd that only that one subdomain gives a 500 error.

    Are you using a domain mapping plugin to map that subdomain to another domain name perhaps?

    Have you perhaps added that subdomain site to a VIP database in your Multi-DB configuration?

  • Klaus
    • The Crimson Coder

    Hi Patrick

    many thanks getting back to me. However my problem still occurs…

    To answer your question, NO I don’t have installed domain mapping and NO I don’t have this site in my Multi-DB added to any VIP database.

    Currently this subdomain contains only the theme, some post and pages. That’s pretty much it…

    Do you have any other advice how to fix this bug to get this issue solved as we really need access to that subdomain urgently.

    Thanks in advance


Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.