A lot of errors and slow PHP after moving WP

Hello
We have just moved our whole multisite to a new server and are using ServerPilot. They have a really great tool, and shows a lot of log files. Our site has become very slow, and we can see that there is a lot of errors in the slow log.

I have attached the logs here. You may notice that there is a lot hinting at your plugins.

    • Mathias

      I have got the following from ServerPilot support:
      Just as an aside, I'm seeing a lot of errors in general: I'm showing a few examples, but they are not all-inclusive.

      /srv/users/serverpilot/log/bloggerspoint/bloggerspoint_nginx.error.log

      You can ignore the warnings for the most part, but there are errors which should be looked into.

      /srv/users/serverpilot/log/bloggerspoint/bloggerspoint_apache.error.log

      [Sat Jul 08 03:11:32.059187 2017] [proxy_fcgi:error] [pid 23026:tid 140379898722048] [client 90.198.19.232:28163] AH01071: Got error 'PHP message: Error in /srv/users/serverpilot/apps/bloggerspoint/public/wp-content/plugins/pro-sites/pro-sites-files/gateways/gateway-stripe.php at line 3349Customer cus_8aav0HnRfPK1Nz does not have a subscription with ID sub_8wBURy47RzttKF\n'
      [Sat Jul 08 03:11:37.507317 2017] [proxy_fcgi:error] [pid 23026:tid 140379873543936] [client 90.198.19.232:28211] AH01071: Got error 'PHP message: Error in /srv/users/serverpilot/apps/bloggerspoint/public/wp-content/plugins/pro-sites/pro-sites-files/gateways/gateway-stripe.php at line 3349Customer cus_8aav0HnRfPK1Nz does not have a subscription with ID sub_8wBURy47RzttKF\n'
      [Sat Jul 08 03:11:37.937212 2017] [proxy_fcgi:error] [pid 22611:tid 140380088846080] [client 37.210.42.93:28215] AH01071: Got error 'PHP message: Error in /srv/users/serverpilot/apps/bloggerspoint/public/wp-content/plugins/pro-sites/pro-sites-files/gateways/gateway-stripe.php at line 3349Customer cus_6x6Egod2onba66 does not have a subscription with ID sub_6x6Ehb0DzQatsH\n'
      [Sat Jul 08 03:11:40.021075 2017] [proxy_fcgi:error] [pid 22611:tid 140379865151232] [client 185.121.173.135:28235] AH01071: Got error 'PHP message: Error in /srv/users/serverpilot/apps/bloggerspoint/public/wp-content/plugins/pro-sites/pro-sites-files/gateways/gateway-stripe.php at line 3349Customer cus_6x6Egod2onba66 does not have a subscription with ID sub_6x6Ehb0DzQatsH\n', referer: http://bymaja.bloggerspoint.dk/wp-cron.php?doing_wp_cron=1499476293.9900040626525878906250

      /srv/users/serverpilot/log/bloggerspoint/bloggerspoint_php5.5.slow.log

      [08-Jul-2017 20:52:58] [pool bloggerspoint] pid 3727
      script_filename = /srv/users/serverpilot/apps/bloggerspoint/public/index.php
      [0x00007f4e53158678] curl_exec() /srv/users/serverpilot/apps/bloggerspoint/public/wp-includes/Requests/Transport/cURL.php:162
      [0x00007f4e531584e0] request() /srv/users/serverpilot/apps/bloggerspoint/public/wp-includes/class-requests.php:379
      [0x00007f4e531582f0] request() /srv/users/serverpilot/apps/bloggerspoint/public/wp-includes/class-requests.php:706
      [0x00007f4e53158110] parse_response() /srv/users/serverpilot/apps/bloggerspoint/public/wp-includes/class-requests.php:383
      [0x00007f4e53157ee0] request() /srv/users/serverpilot/apps/bloggerspoint/public/wp-includes/class-http.php:371
      [0x00007f4e53157d68] request() /srv/users/serverpilot/apps/bloggerspoint/public/wp-includes/class-http.php:612
      [0x00007f4e53157c40] get() /srv/users/serverpilot/apps/bloggerspoint/public/wp-includes/http.php:170
      [0x00007f4e531579d8] wp_remote_get() /srv/users/serverpilot/apps/bloggerspoint/public/wp-content/plugins/instagram-slider-widget/instaram_slider.php:996
      [0x00007f4e53157590] instagram_data() /srv/users/serverpilot/apps/bloggerspoint/public/wp-content/plugins/instagram-slider-widget/instaram_slider.php:703
      [0x00007f4e53157470] display_images() /srv/users/serverpilot/apps/bloggerspoint/public/wp-content/plugins/instagram-slider-widget/instaram_slider.php:453
      [0x00007ffea917deb0] instagram_images() unknown:0
      [0x00007f4e53157328] call_user_func_array() /srv/users/serverpilot/apps/bloggerspoint/public/wp-includes/class-wp-hook.php:298
      [0x00007f4e53157200] apply_filters() /srv/users/serverpilot/apps/bloggerspoint/public/wp-includes/class-wp-hook.php:323
      [0x00007f4e531570a0] do_action() /srv/users/serverpilot/apps/bloggerspoint/public/wp-includes/plugin.php:453
      [0x00007f4e53156f18] do_action() /srv/users/serverpilot/apps/bloggerspoint/public/wp-content/plugins/instagram-slider-widget/instaram_slider.php:135
      [0x00007f4e53156dc0] widget() /srv/users/serverpilot/apps/bloggerspoint/public/wp-includes/class-wp-widget.php:395
      [0x00007ffea917e1a0] display_callback() unknown:0
      [0x00007f4e53156be0] call_user_func_array() /srv/users/serverpilot/apps/bloggerspoint/public/wp-includes/widgets.php:738
      [0x00007f4e53156a90] dynamic_sidebar() /srv/users/serverpilot/apps/bloggerspoint/public/wp-content/themes/bloggers-point-rose/footer.php:10
      [0x00007f4e531568f0]

      Heres a link to the full log folder: https://www.dropbox.com/s/ufrknzvkwgvuxhk/bloggerspoint.zip?dl=0

  • Alex Stine

    Hello Mathias
    Hope you're well!

    Thanks for posting your logs above. After a check of the above logs, I can see a lot of "transaction not found" errors for Pro Sites. I believe this can be caused as a result of your database not being transferred completely. I believe the best place for you to start is to try to migrate/import your database again to make sure no data is lost.

    The other error I see a lot of is in the following file.
    /wp-content/plugins/instagram-slider-widget/instaram_slider.php

    You may want to try deactivating this plugin for now to see if other error messages subside.

    Looking forward to your response.

    Cheers,
    Alex

  • Alex Stine

    Hello Mathias
    Hope you're well!

    Just to confirm, you are having troubles on this site correct?
    bloggerspoint.dk

    I am flagging our second level support team on this ticket to see if we can figure out why the Pro Sites errors keep appearing. Please note the second level support team deal with a higher number of tickets which may delay their response.

    Hope to get this solved for you soon.

    Cheers,
    Alex

  • Mahlamusa

    Hello Mathias,

    I hope you are doing great today and I am sorry that you are having issues on your website and I am sorry for the inconveniences caused by that.

    I have gone through the logs you shared with us. From what I have seen in the logs it seems that some files are missing and that there are some database query issues caused by non-existent tables. Even though I cannot pin point the issue as I am not sure whether those errors were fixed or not, but it seems those are the causes for the many php warnings and errors. Would you mind telling how you migrated the files from the other server to the new one? If you can, please double check the logs and check the missing files and upload them then solve the missing database tables if that's still applicable.

    My colleague Alex has suggested that you try deactivating the instagram slider plugin which also has a lot of log entries, did you try that? Please share with us the results.

    It would be great if we have access to your FTP and Database access so we can have a closer look at the missing tables and missing files. If you don't mind, please share your cPanel/FTP and Database details. cPanel login would be enough as it will give us access to FTP and Database (it doesn't have to be cPanel, just whichever hosting control panel you are using). I tried to search these login details in your chat history but I could not associate the correct ones with your website.

    You can share login details via our secure contact form, choose "I have a different question",

    then in the "Subject" line type "Attn: Lindeni Mahlalela"
    then in the "Message" box, include:

    - cPanel/Hosting Control Panel login details (login url, username and password)
    - WordPress login details (login url, username and password)

    If no cPanel or Hosting Control Panel include:
    - FTP login (host, port, username and password)
    - Database login details (login url, host, username and password)

    Once we have this information we will do some checks on your website and see if there is anything we can do.

    Have a nice day.
    Mahlamusa