A new member paid and joined. Her subscription/access did NOT display in the All Members Admin area.

I had a new member join today. She selected my yearly payment plan via paypal express. Paypal reflected the payment, but no User or Subscription showed up in the Paypal transaction.

Looking further, in the All Members List, her name and email was in the list, and she was shown as active, but her Subscription and Access were BLANK. (in the image it shows, but I had manually added that after the fact.)

Why would the sign up process not select and reflect the Subscription/Access?