A second coursepress pro subscription for the same site?????

Hi Guys,

I had to create a second subscription of $19 pm just to re-download course press pro. This is ridiculous. I would like someone to contact me in cancellation of the one subscription.

You guys really need to make it that when a user's site crashes and he already has a subscription for a product that it would be accessible for the site that it initially was registered for.

  • Adam Czajczyk

    Hello Cornelius,

    I hope you're well today!

    I had to create a second subscription of $19 pm just to re-download course press pro.

    This shouldn't be ever necessary. In order to download the plugin you only need to login to your account at our service, then go to plugin's page and use the download button. You should be able to do this even if you only had a "single" subscription. That said, there either had to be some unexpected "glitch" in our system or a mistake. For both I sincerely apologize.

    As for refund. We're not able to deal with account related issues here on support forum.

    Would you please use our contact form:

    https://premium.wpmudev.org/contact/

    to contact our account department.
    Select I have a billing question and post your message.
    They will help you there.

    Kind regards,
    Adam

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