account closure

Hello.
I would not renew our services. What happens to the sites where your services have been added? Please help me.

  • Ash

    Hello Giacomo

    You will be able to use most of our plugins even if you cancel the memberships. But there are some features that need an active membership.

    For example, you will lose access to the Hub, that means there won't be any Automate, Automatic Updates, backup etc. Besides, the WP Smush plugin will turn into a free plugin, so you won't be able to use the pro features.

    You will also lose access to the cloud space, so managed backup within Snapshot will not work anymore. You will have options to use regular snapshot though.

    If you use our video tutorials plugin, then it will be lost too.

    In SmartCrawl, if you want scheduled SEO scans, reports, automatic keyword linking etc, you must need an active membership.

    But other plugins like memberships, marketpress, events+ etc will continue working, though you won't get any update to those plugins and will not get any support without an active membership.

    For further accounts related queries, please feel free to contact our accounts department directly from here: https://premium.wpmudev.org/live-support/ You can also use our contact form https://premium.wpmudev.org/contact/ (select I have a billing question).

    Hope it helps :slight_smile: Have a nice day!

    Cheers,
    Ash

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