Acitivating User after they've paid

Good Morning,

I recently downloaded your Membership Plugin. I have been able to install it and link it to PayPal, but I can't seem to overcome one critical flaw. I was hoping to get some help.

I've manage to set up the registration account, and link it to my business paypal account. So a new subscriber can hit the site and register for my paid subscription. The plugin then gives them the option to pay with Paypal (not express but the other one). This is great. However once they've paid PayPal successfully completes the transaction and they are redirected back to my website. They are even emailed their wordpress User Login and Password. However they are unable to see the subscriber content and when they try to login to their account at a later time Wordpress tells them their account has not been activated. Yet no activation email ever shows up.

I'm stumped, I hope that I have been clear enough. I was curious if you had a video walk-through for installing this plugin or perhaps a getting started guide I was unable to fine.

Hope you can help me out with this...
-David Snodgrass

  • Arun Basil Lal
    • New Recruit

    Hey David,

    Welcome to the Community!

    Before I start, you have the detailed manual here: https://premium.wpmudev.org/wp-content/uploads/2010/05/Membership-Docs-3101.pdf

    So here is how the registration process works.

    - First the membership plugin collects information from the user and creates his WordPress account. Now the account is set to inactive.

    - Then the user is taken through the payment gateway and the payment is collected.

    - When Membership knows the payment was successful, he is activated. If there has been any trouble with that communication between the gateway and the plugin, the user isn't activated.

    This happens sometimes, and for such instances we have a solution built right into the plugin.

    Go to Membership > Options > General Tab > User Registration area > Tick "Enable incomplete signup accounts".

    That should take care of it :slight_smile:

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