I know this is a buddypress issue, and I have posted over there. I can't post in their trac for some reason but most of the fixes had to do with much older versions so they don't apply, not all that informative anyway.
I was hoping that maybe you have had enough members mention this problem enough that your techs have talked to there techs.
Anyway I am running the very latest version of buddypress. This has actually only occurred to one user so far, a paypal subscriber of course, but I'm sure it will happen to more.
So, any pearls of wisdom. Like is there a way to bypass the problem or manually correct it?
anything will help at this point.
fyi...I have read a couple of the posts on this subject, but thought I would try anyway..