[Ad Sharing] the new before chat modal is not working.

i do not manage to get in touch with someone, everytime i\'ve filled everything in it starts over again

  • Predrag Dubajic

    Hi Sander,

    Sorry to hear you're having issues with starting the chat.

    Can you tell me which browser and OS you are using, and their versions please?

    Also, do you have any extensions installed in your browser and have you tried with different browser?

    Can you give it a try within incognito mode in Chrome, you can start it with Cmd+Shift+N on Mac or Ctrl+Shift+N on Windows.
    In incognito mode all your cache and cookies are cleared and extensions should be disabled so we can see if any of those are causing this.

    Sorry for all the questions, but this is something we didn't had reported before so I'm trying to figure out why it's happening to you so we can dig into it further :slight_smile:

    Best regards,

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