How do I add admins to the Support System plugin? I want to have one admin that all tickets are routed to, with this admin having full control over who tickets are re-assigned to. Once a ticket has been re-assigned I would like for that admin and the master admin to be the only one who can see the ticket. I would like to give the assigned admin the option of passing the ticket to another admin for resolution, if necessary. Hope that makes sense.
Support Access has been granted so that you can see our setup.