Adding Plugins Fails

I am trying to add SEO and Snapshot and every time the installation fails

  • Rupok

    Hi Paul,

    So sorry to hear the inconvenience you are having. Can you please tell us how are you trying to install those plugins? Through the WPMU DEV Dashboard plugin or downloaded the plugin zip files and tried installing them manually? What error is showing when the installation fails? Please let us know these. It will facilitate the troubleshooting process.

    Just to make sure no other plugin is causing this, can you please do a plugin conflict test? To know more about plugin conflict test, you can check this guide: http://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    Moreover, I could tell you better about the issue if I could see it live, check your current configuration and make some tests on your site. Would you mind allowing Support Access so we can have a closer look at this?

    To enable support access you can follow this guide here:
    http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Please provide us the information I requested above, let us know the result of your plugin conflict test and then confirm here when you are done granting Support Access. I'm looking forward to hearing from you and resolving this issue as soon as possible.

    Have a nice day. Cheers!
    Rupok