adding users

can i add users to my pro account so they can access support directly? otherwise i have to give them my login or serve as middleman.

  • aecnu
    • WP Unicorn

    Greetings CarlCarpenter,

    Welcome to WPMU Dev!

    You should not do that due to we are not their support, we are your support.

    If they want support individually they must pay for it by becoming a WPMU Dev Member.

    Could you imagine, because we support any questions related to WordPress, what it would do if one million people access support, all the paying clients would suffer in a big way.

    It is my opinion the first time they tried to login simultaneously it would send up a bunch of flags and probable permanent burning of the account. It is further my opinion that not only would it be a TOS violation but possibly considered theft of services which could certainly result in legal action. But I am here for support and it is certainly not my call, I am just considering the possible ramifications.

    Cheers, Joe

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