Admin Control Panel disappears when Course Pro is Installed?

This seem to take down my whole control panel with it's installed and enabled ... I have to change the name of the directory for the plugin to get to control panel. Do you have any idea why this is happening?

  • James Morris
    • WordPress Enthusiast

    Hello Fran Lane,

    I hope you are well today.

    This type of symptom is almost always a plugin conflict. There's a couple troubleshooting steps I'd like you to try to see if we can narrow down the cause of this problem exactly.

    First, could you please run a plugin conflict test as outlined in the following article? This will eliminate the possibility of a conflict with another plugin. https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    If that does not lead to a solution, could you please enable WP_DEBUG and provide us with the output of your debug.log file?

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    After you've attempted to activate the plugin, please go to wp-content/ on your server via FTP and download the debug.log file to your local computer. Then, open that file with a text editor like notepad (Windows), GEdit (Linux), or TextEdit (Mac). You can then save the file as a .txt file and upload it here as an attachment to your post.

    I look forward to seeing the results of your tests.

    Best regards,

    James Morris

  • James Morris
    • WordPress Enthusiast

    Hello Fran Lane,

    I apologize for the delay. You're debug.log is not showing here. I was able to find it by going through my email notifications.

    Yes, it looks like you're having some insufficient memory issue. Would you please follow the directions in the following article to increase your memory limit and see if this resolves your issue:

    https://premium.wpmudev.org/blog/increase-memory-limit/

    Best regards,

    James Morris

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