affiliate code not registering sales for affiliates

Hello
I installed the affiliate plugin and gave out an affiliate code to an affiliate. He said it wasn't registering sales. I took his code and opened an icognito window in Chrome, paid for one of my products with his link and sure enough it didnt register. It DID register a unique click, but no sale. Can you help me please?

My website is UltimateBasicTraining.com.
The page where you pay is UltimateBasicTraining.com/complete-enrollment

I set up a test page if you would like to test the a $1 product with his affiliate code (click the picture on the left, it says $25/month but I set it at$1): http://www.ultimatebasictraining.com/test-2

The affiliate code I am testing is: http://www.ultimatebasictraining.com?ref=MSwaney-15

  • Michelle Shull

    Hi Chuck!

    This sounds like it may be an issue with your settings. Would you mind allowing support access so we can take a closer look? If this is ok, just grant me temporary admin access to your site by clicking "Grant Access" button in the WPMU DEV Dashboard Settings from the following path and reply on this thread after granting it?

    Admin -> WPMU DEV -> Support -> Support Access Tab

    If you have not installed WPMU DEV Dashboard plugin yet, kindly do that here : https://premium.wpmudev.org/project/wpmu-dev-dashboard/ and then allow access as per the above process.

    Thanks so much, chuckupd!

  • Tyler Postle

    Hey there Chuck,

    Hope you're doing well today!

    Thanks for granting that access. It doesn't look like the checkout you're using there is the default one with Membership is it? Affiliates likely won't have integration with customized checkouts.

    If this isn't the case then would you mind turning on the Affiliates debug then doing another test sale? :slight_smile:

    You can turn on the debug via: Affiliates > Addons > Affiliates debugging. Activate that.

    Now when you visit the site from a new browser it should show a yellow bar across the bottom that will let you know the status of the cookie throughout the process.

    Let us know what that says :slight_smile:

    Look forward to hearing back on this Chuck!

    All the best,
    Tyler

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