Affilliate doesn't record Marketpress sales (cookie for affiliate: UNKNOWN)

Hello,

I'm having issues with the affiliates plugin and Marketpress. Although we're recording lots of referrals, and there are sales using affiliate coupons, we're not seeing any of the sales show up in the Affiliates dashboard.

(see attached screenshot--I had definitely placed an order.)

When I turned on the debug add-on, the message is:
Affiliate Debug : I have recorded a cookie for affiliate: UNKNOWN. Any paid purchases/signup will be assigned the affiliate for 120 days after the click.

Any idea what could be up?

- Jonathan

  • Paul

    @Jonathan Potter,

    The 'UNKNOWN' is valid. At least to Affiliate. Here is what is happening. When you click the referrer link and arrive at the site the affiliate plugin parses the URL and gets the ref=xxxxx-12345 parameter. If then queries the usermeta table to see if there is a user with that affiliate reference. If not it sets the default label on the debug message to 'UNKNOWN'.

    So my suggestion is double-check the use of the affiliate reference. Make sure the reference is for a valid user and try again. OR try a different affiliate.

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