After 10 hours waiting to "smush" pictures, the system says

Hi,
After 10 hours waiting to "smush" pictures, the system says "sending". Is there any problem with it ?

Thanks a lot

David

  • Tyler Postle

    Hey David,

    Hope you're doing well today!

    It definitely shouldn't be taking that long. Can you grant support access so we can have a closer look?

    You can grant support access via WPMU DEV > Support > Support Access > Grant Support Access.

    Something you can do in the meantime is check for plugin conflicts. Deactivate all other plugins and see if it's sending then. It could be that another plugin is blocking communication.

    I see you might be on an older version of our WPMU DEV Dashboard plugin too. Can you upgrade to 4.0.4 if you haven't already?

    There was a small bug in 4.0.3 involving the upgrade process, so if you have any problems upgrading just make sure you turn off the "automatic updates" feature first, then try again. I'm attaching a screenshot of that option to illustrate.

    Look forward to hearing back!

    Cheers,
    Tyler

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