All existing members get content protection message

All existing members are getting the content protection message even though they have access. We have only one membership. No users can access information as of now.

If I create a new member, they have access no problem.

If I remove the existing membership from an existing member and then add it back, they have access.

What do I do? I don't want to manually remove and add from all users. This is a live site and people cannot access paid content. Please help asap. Thanks.