All of a sudden my M2 is deactivated on my site, help please

All of a sudden all of my membership work is gone and the M2 plugin is not activated. I granted support access. I did not just want to reactivate the M2 plugin bc I don't know if it will bring all my settings and users back or not. Why did this happen? Can you fix it so all my users and settings for membership are restored? Thank you!

  • Ash
    • WordPress Hacker

    Hello Emily

    I have just checked your site and it looks like all the data are there. Would you please confirm that?

    About deactivating membership, it may happen if the upgrade is not smooth due to network error or something as a caution if something breaks or not. But please note, before any update you should always take a backup. Even better is maintain a staging site and try there first.

    Have a nice day!

    Cheers,
    Ash

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