I talked about this in another thread but since this is REALLY urgent and costing me my customers I wanted to create a new one.
ALL MEMBERSHIPS have been set to Expired (no access) although the expiration date is in the future. Even new customers experience this.
I cannot go into every single member and active the membership again. Even if I did (I tried) it just jumps back to Expired (no access). So, now I've got a bunch of paying customers that cannot access the premium features and I have no idea which ones have cancelled and which ones will get a new payment. I don't know if this is important or not though.
THIS IS A SERIOUS PROBLEM
Please reply soon, I need to fix this like now. Pretty please.