An unknown response returned from a Snapshot backup attempt. Aborting

I am hosting with Godaddy.

I can’t backup through Snapshot. The error says – “An unknown response returned from Snapshot backup attempt. Aborting.”

  • Kasia Swiderska
    • Support nomad

    Hello Blake,

    I’m checking your site and testing Snapshots (as managed backups are not activated) – and database snapshot was created correctly.

    When I started to create a Snapshot with files then it got stuck on media/2013/05 directory.

    Can you check if you have in your media library very big files? That could be the one reason that Snapshot is stuck there. if you have big files can you exclude them in Snapshot -> Settings -> Global File Exclusions.

    Let me know.

    kind regards,


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