Any attempt to run

Any attempt to run a full backup ends in <empty response>

Other sites on the same shared host are able to successfully backup

Checked and removed old large files, excluded 2 mp4 video files from backup. DB cleanup. Re-installed latest version of WP (re-install version 4.9.8). Disabled all plugins - except WPMU dashboard and snapshot pro - no change.

1 item in Error log monitor plugin: Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 67108872 bytes) in xxxxxxxx/public_html/wp-content/plugins/snapshot/lib/Snapshot/Helper/Utility.php on line 534

  • Adam Czajczyk
    • Support Gorilla

    Hello Dale Fitch

    I hope you're well today and thank you for your question!

    This would most likely be related in some way to plugin/site causing server resources to be exhausted but I'll need to do some checks on it to be able to say/do something more specific.

    I would need to test the site and for this I would need full access to both site's back-end and its installation.

    Note: Don't leave your login details in this ticket.
    Instead, you can send us your details using our contact form and the template below:

    Subject: "Attn: Adam Czajczyk"
    - Site login URL
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    - Folder path to site in question
    - Link back to this thread for reference
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    I'll then access the site and investigate the issue.

    Best regards,

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