Anybody there...? Having issue with pro-sites canceling blogs for no reason...

Posted something in the pro-sites area that is pretty serious: the stripe subscription blogs that come up for a charge are automatically canceling themselves...nightmare situation.

I've submitted through the prosites board, but not heard back. Is there somebody working that board? In a tough spot here...

Here's the original post:

https://premium.wpmudev.org/forums/topic/i-am-wondering-if-pro-sites-is-not-renewing-my-clients-and-cancellign#post-895599

Please advise!